Richer Sounds - Oxford Reviews 

1,756
TrustScore 5 out of 5

5.0

1 West Way, Botley Road, OX2 0JB Botley Road, GB


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Rated 5 out of 5 stars

Great service as always. Questions answered quickly and honestly by a "real" knowledgeable human being, very fast tracked delivery (if needed) with one hour delivery window. Excellent value. Easy te... See more

Company replied

Rated 5 out of 5 stars

Upgrading my turntable. Staff are friendly and very knowledgeable and appear dedicated to ensuring that you select the solution that is best for you. There is no hard sell and they do not try and... See more

Company replied

Rated 5 out of 5 stars

Although mine was a relatively small order I made a couple of phone calls to head office and your Oxford store to clarify a few things and was very impressed by the helpful attitude and expertise of... See more

Company replied

Rated 5 out of 5 stars

The staff are always friendly and knowledgeable and give good advice based on what you tell them that you are looking for. I also recently had to get a tv looked at using their 6 year guarantee and it... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 1 West Way, Botley Road, OX2 0JB, Botley Road, United Kingdom

  • 0333 900 0052

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,756)

24,524 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant upgrade advice and help with set up

Staff listened to what I wanted to upgrade and advised a unit that, in their opinion, would integrate well with my existing set up. When I subsequently returned a few days later with technical queries about set up, the store manager Kaz, painstakingly took the time to clearly explain the intricacies to me. His help enabled me to complete full integration over the next few days. I was impressed with his technical knowledge without resorting to manuals. Well done!

3 February 2026
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Reply from Richer Sounds - Oxford

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpfull

Helpfull, intelligent sensible advice. Best prices and six year warrenty in my case! Can't beat the service and deal. I will deal in future, without hesitation!

31 January 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review!

Rated 5 out of 5 stars

upheld the price promise and even beat…

upheld the price promise and even beat by a decent amount staff were excellent and quick to respond with great communication

27 January 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good communications and service.

I have not tried the product yet, but purchasing required some research by Richer Sounds and this was all done quickly and efficiently

22 January 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent help and advice from Kaz

Excellent help and advice from Kaz. We're delighted with the new LG OLED TV he recommended. Fast delivery and excellent price, many thanks.

19 January 2026
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Reply from Richer Sounds - Oxford

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Absolutely Stars

Absolutely Stars, great communication, advice to choose, staff very educated about electronics.

five stars, thank God we still have those normal shops which knows, what they selling.

20 January 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great purchase, great price and great staff

Made to feel very welcomed and staff very knowledgeable and helpful

Had issues connecting the equipment rang the store who were very helpful and helped to solve the issue, we are now very happy with our purchase and Richer Sounds

19 January 2026
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Reply from Richer Sounds - Oxford

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

It's always a positive experience…

It's always a positive experience dealing with Richer Sounds. Ash at the Oxford branch was very helpful and patient. I will definitely shop at RS in the future.
Happy customer

13 January 2026
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Reply from Richer Sounds - Oxford

Thanks for your feedback, great to read you were happy with our service.

Rated 3 out of 5 stars

Did click and collect from my local RS

Did click and collect from my local RS. I didn’t realise what they mean is Click and wait and collect. Ordered Friday and had to take time off work on Monday to collect it - they should make it clear that you can’t collect immediately unlike most click and collect retailers. A shame as I wanted to support them rather than order off Amazon but not sure I would again

11 January 2026
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Reply from Richer Sounds - Oxford

Dear Mr Grain,

Thank you for your feedback although I was sorry of course that you were not completely satisfied following making a purchase. Products bought via our click and collect service are always available at the store selected by the next working day if not sooner, if the line is out of stock then we will deliver it via courier of course without affecting the promised time frame.

We have done our best to make this as clear as possible in the delivery information section of our website, at the basket stage, and in the documentation customers are sent immediately post purchase but I'm sorry for whatever reason you missed this. I will of course review all of these contact points to see where improvements can be made.

Of course if I can be of any more help to you do get in touch directly.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Superb Customer Focus at Richer Sounds Oxford

The outstanding customer focus of Paddy & Matt who went that extra mile to order in an Enyo 15th set up a system for me to listen to & ensure that I left with what I wanted.
Thus ensuring I will remain a Richer Sounds customer.

9 January 2026
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Reply from Richer Sounds - Oxford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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