Richer Sounds - Newcastle Reviews 

Dealt directly with the team at the Newcastle store. First by email and then a visit to the shop. The team were extremely helpful and knowledgeable. In particular, thanks go to Euan and Calum for their help in answering all of my questions

Well informed, attentive staff. Six year guarantee honoured without quibble.

I've bought several audio products from Richer Sounds and what always set them apart is the staff in store who are really knowledgable and helpful. On this occasion i was returning some earbuds which had a faulty charging case. No problems at all. Looked up my original purchase on their system, saw that it was within the year warranty and replacement provided. Really great experience. Many thanks

Good service and advice from Newcastle shop. Harry was very helpful.

The fact that we could see all three manufacturer variations on our chosen item, (we chose a Samsung Frame TV) along with reasonable and easy to follow advice, gave us confidence in our end result.
Which has worked out beautifully for us.
Yes it wasn't cheap but by no means the dearest option we could have made.
Very pleased with the look and functionality of the unit in our living space.
Many thanks to Dale & Euan and further telephone support

We needed some advice on a new music system as we didn’t have a clue. So glad we popped into richer sounds and found Colin. He was so polite, honest and helpful. Set everything up for us to see and listen and answered all our questions. I could have easily listened to his knowledge and passion for music all afternoon. He sorted everything out for us and phoned me a couple of days later to check everything was ok and if I needed a hand with anything. I can’t remember such service from any shop like that for a long time. A brilliant shopping experience. Well done Colin and thank you mate 👏👏

I had various questions and littlest knowledge having bee left behind in the world of technology. Ewan was patient and very helpful.

great response when contact first made by telephone, service on arrival at shop was very personable and helpful. unlike other shops it wasnt frowned upon when i took the cheap option rather than the 4figure one as i felt it would suit my needs better

Wet, miserable, rainy February day and staff gave me free brolly. Was picking up set of headphones I had ordered online. I could have had them delivered to my home but I think it's better to pick up smaller/medium sized items from the store as the more people going into the store the better chance it has of staying open. Some of the staff have worked there for decades. Support your local store if possible.

Fantastic customer service, ordered TV Monday, delivered on Tuesday. I would definitely use Richer Sounds for all TV purchases in the future.

The personal attention helped clarify my choice. It was missing at other Newcastle stores. Having got the OLED TV we find it such an improvement. Thank you!

great service from Harry, will call again soon for my next purchase!

Both employees spent a long time answering our questions, giving recommendations, and guiding us through the process of purchasing a record player. They helped us find the best combination for our needs, and set up delivery of our speakers, which came within the week. Delivery was handled smoothly.

I have been a customer for a number of years. Always had help. This time my new tv was ordered over the phone and Colin in Newcastle and a colleague were very helpful and my son will set it all to work.
Thank you.

Richer Sounds has always looked after me over the years and I've always felt I'm in good hands when purchasing from them. Items are always sent promptly and any issues are dealt with swiftly. Their extended warranty is always a bonus and puts your mind at ease. Highly recommended.

My son -in-law recommended your store to make a purchase.
My request was handled professionally and made a suggestion on which purchase would be suitable for me.
I would.recommend that customers my age should be able to read my card details to the assistant who is serving me.
Technology is changing all the time and causes worry to Pensioners.

Excellent service with knowledgeable, helpful staff!

Waited, but a very busy Saturday