Great shopping experience. Friendly and knowledgeable staff. Equipment is available to try out, in-store. Best prices I could find, anywhere. Great range of TV, HiFi, etc. Parking places directly... See more
Company replied
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The guy in the shop, I think his name may have been Dave, was pleasant & very knowledgeable. I've shopped with Richer Sounds numerous times over the years & always found the staff to be the same. I w... See more
Company replied
Very good impartial advice. Always friendly and helpful in store. Great products at the right price with free next delivery if not available in store or if I am unable to collect from store. ⭐️⭐️⭐️⭐️⭐... See more
Company replied
First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom
- 0333 900 0096
4.9
Excellent
2K reviews
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Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Good advice given on my purchase and…
Good advice given on my purchase and great service
12 August 2026
Reply from Richer Sounds - Middlesbrough
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Brilliant service from Richer Sounds
Brilliant service, extra years free guarantee and next day free delivery to my home.
The item cost was no greater than elsewhere.
I will always visit Richer Sounds for TV, hi-fi etc.
11 August 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind review, we look forward to your next visit.
Easy to order online.
Easy to order online.
Kept updated re delivery date and timings.
Was contacted half hour before to confirm delivery was next
Pleasant polite delivery staff
Was contacted by phone to confirm order had been delivered and all in order
11 August 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great shop
Great shop, staff there are particularly helpful. Approachable and knowledgeable. Good quality products and really competitive prices.
16 August 2026
Unprompted review
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Great service with a smile!
It was a great experience because of the laidback attitude. I told Paul what I was looking for, he made it available and didn’t rush us.
This is my second purchase from your Middlesbrough branch, but this time I spent a lot more money.
Very pleased with my purchase which was competitively priced.
Thank you.
10 August 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Middlesbrough
Thank you for your wonderful feedback
When I walked in to your shop I was…
When I walked in to your shop I was warmly greeted. Paul asked me about were the new TV would be located in my front room and what size TV I was thinking of buying. Paul then went on to asking about my price range No pressure all, I had a list of TV,S and prices I was considering which we went through. Going through the pro,S and cons. Paul then suggested he TV I eventually bought. LG C5 .
I woul definitely recommend Ritcher Sounds to anyone looking to buy a new TV. Great Experience 5Star
1 August 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind review, we look forward to your next visit.
TV Purchase
Great service and knowledgeable staff who provide excellent advice regarding the product and quality of the item you are looking to purchase
1 August 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service for SVS SB1000 subwoofer
Great service. Item wasn’t in stock but arranged to get the SVS SB1000 subwoofer posted next day delivery
31 July 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, great to read you were happy with our service.
The price was good
The price was good. The men setting it up were excellent. First class service
28 July 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Made to feel welcome by staff on…
Made to feel welcome by staff on arrival. Knowledgeable and helpful.
Good selection of products available at very competitive prices.
25 July 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your wonderful feedback
Reply from Richer Sounds - Middlesbrough
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I have taken some time to decide;Thank you Richer Sounds
I have taken some time to decide what I thought I needed to play my 1980's vinyls. David was patient knowledgable and supportive with my choices.
I came away with a turntable and speakers. They sounded amazing in the shop and just as much at home.
David took the time to explain the setting up of my system and balanced the turntable.
Thank you so much David for your time today. I am so happy with my purchase.
I can play my vinyls and they sound like they were bought yesterday , so clear and balanced.
26 July 2026
Unprompted review
Reply from Richer Sounds - Middlesbrough
Thanks for your kind review, we look forward to your next visit.
Great customer service
Great customer service , very helpful on helping us choose our tv - and the size !!
The tv room was good giving us the experience of sitting in front of the larger Tv -
18 July 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review, it’s lovely to read your comments.
A great place to shop
A relaxed atmosphere, very informative sales staff and a great place to shop.
18 July 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The First Stop for TV and Audio in our Family Now
So friendly providing a balanced opinion for our needs rather than pushing us towards unnecessary products with functionality that was superfluous to our needs. We also realised one purchase was unnecessary and took it back and were refunded with no qualms. Will be returning.
17 July 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your wonderful feedback
Shaun at you Middlesbrough branch
16 July 2026
Reply from Richer Sounds - Middlesbrough
Thank you for your 5 star review!
Excellent customer service as usual…
Excellent customer service as usual when our tv broke.
14 July 2026
Reply from Richer Sounds - Middlesbrough
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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