Richer Sounds - Middlesbrough Reviews 

1,614
TrustScore 5 out of 5

5.0

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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Rated 5 out of 5 stars

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to... See more

Company replied

Rated 5 out of 5 stars

Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer So... See more

Company replied

Rated 5 out of 5 stars

I recently bought a Hisense tv from Richer Sounds. Now, encountering an annoying issue with the on screen mute display, I tried to source an answer via the Hisense website. AI intervention, absolute... See more

Company replied

Rated 5 out of 5 stars

I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,614)

25,118 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service as always

Great Service as always, great prices, friendly staff, Well Recommended.

22 August 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

New TV for bedroom

Ordered a TV for bedroom on Thursday and picked it up on Friday from Middlesbrough store. Staff are super friendly and efficient. The TV was good value as usual, we have been buying TVs from Richer Sounds for many years now and really like the choice and value for money as well as the free six year warranty

20 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

I recently bought a turntable from…

I recently bought a turntable from Middlesbrough branch, I wasn't sure which way I wanted to go brand wise etc. After an informative chat with the manager in the shop I went away happy and the system sounds great..... i will be back

19 August 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

First class customer service

First class customer service. Paul & Stuart where both excellent in providing really useful product knowledge & nothing was too much trouble. I glided through the pre-ordering process & collection to store was swift with speedy comms. The product I bought the 4K player Panasonic UB820 has exceeded my expectations, an absolute powerhouse of tech. A sales journey I would highly recommend to anyone without hesitation & remember myself for years to come. An awesome company. Thank you

17 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. Great prices.

16 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Brilliant service from Richer Sounds

Brilliant service, extra years free guarantee and next day free delivery to my home.
The item cost was no greater than elsewhere.
I will always visit Richer Sounds for TV, hi-fi etc.

11 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Easy to order online.

Easy to order online.
Kept updated re delivery date and timings.
Was contacted half hour before to confirm delivery was next
Pleasant polite delivery staff
Was contacted by phone to confirm order had been delivered and all in order

11 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great shop

Great shop, staff there are particularly helpful. Approachable and knowledgeable. Good quality products and really competitive prices.

16 August 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great service with a smile!

It was a great experience because of the laidback attitude. I told Paul what I was looking for, he made it available and didn’t rush us.
This is my second purchase from your Middlesbrough branch, but this time I spent a lot more money.
Very pleased with my purchase which was competitively priced.
Thank you.

10 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

When I walked in to your shop I was…

When I walked in to your shop I was warmly greeted. Paul asked me about were the new TV would be located in my front room and what size TV I was thinking of buying. Paul then went on to asking about my price range No pressure all, I had a list of TV,S and prices I was considering which we went through. Going through the pro,S and cons. Paul then suggested he TV I eventually bought. LG C5 .
I woul definitely recommend Ritcher Sounds to anyone looking to buy a new TV. Great Experience 5Star

1 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

TV Purchase

Great service and knowledgeable staff who provide excellent advice regarding the product and quality of the item you are looking to purchase

1 August 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service for SVS SB1000 subwoofer

Great service. Item wasn’t in stock but arranged to get the SVS SB1000 subwoofer posted next day delivery

31 July 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The price was good

The price was good. The men setting it up were excellent. First class service

28 July 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Made to feel welcome by staff on…

Made to feel welcome by staff on arrival. Knowledgeable and helpful.
Good selection of products available at very competitive prices.

25 July 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

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