Richer Sounds - Middlesbrough Reviews 1,550

TrustScore 5 out of 5

4.9

63-65 Borough Road, TS1 3AA Middlesbrough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From ordering to delivery and set up Richer Sounds were superb. You would never get that sort of service from Curry's. Richer Sounds were cheaper and there was no pressure to buy a sound bar after exp... See more

Company replied

Rated 5 out of 5 stars

Ordered MDA tv unit over telephone for click and collect from Middlesbrough branch. Unit was on time as arranged. Staff were very friendly and helpful with loading collection and reduced price by £10... See more

Company replied

Rated 5 out of 5 stars

Same as every other time, the service was excellent. Only place to go to in my opinion when you want to buy tvs or hifi equipment and accessories. I have been a customer at Richer Sounds for over 25 y... See more

Company replied

Rated 5 out of 5 stars

I had a brilliant experience with Stuart and Paul at the end of last year, when I took their advice and went with the Marantz streaming amp. It wasn’t the cheapest option but I’m so pleased I listened... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 63-65 Borough Road, TS1 3AA, Middlesbrough, United Kingdom

  • 0333 900 0096

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

The guys in Middlesbrough are always so…

The guys in Middlesbrough are always so helpful and ready to answers any questions. Full of knowledge and expertise.
Nothing is too much trouble.

13 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Helpful staff.

Helpful staff.
Good product at really good price

14 February 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great Discounted Offer and Knowledge of Device

The checkout process was smooth and efficient, and I felt valued as a customer. Overall, it was a pleasant shopping experience, and I would definitely return in the future.

13 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great advice. Superb staff

Great advice on telephone prior to collecting order from shop.
Staff went over and beyond to explain product to make sure we understood before leaving!
Thank you 😊

13 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service

Excellent service, from professional, knowledgeable staff.

9 February 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Expert honest advice given

Expert honest advice given, and nothing was to mutch trouble for them helping me. 5 stars from me.
I became a v.i.p member and they gave me a discount of over £ 50.00,,,,,,,,,, with a 6 yr warranty for all,
amp, cd player, and floor standing speakers,
Tony.

8 February 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good service in shop and online.

Ordered online, delivered promptly by DPD to store for collection.

I've also bought directly from the shop previously and found the staff to be helpful and knowledgeable.

11 February 2026
Unprompted review
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Helpful and friendly from ringing…

Helpful and friendly from ringing through to going into the store to collect. Would recommend to friends and family.

4 February 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service ,

Great service ,

31 January 2026
Richer Sounds - Middlesbrough logo

Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service

Excellent service, salesman pleasant, friendly and very helpful

3 February 2026
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Reply from Richer Sounds - Middlesbrough

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

The Right Solution

My original choice wasn't available but Paul sorted me a Hisense 43" Pro, and a Pedestal Stand which solved my problem regarding its positioning. The TV is great and the stand a perfect solution. The personal contact was better than shopping online, and Richer Sounds Middlesbrough the answer.

2 February 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Samsung television purchase

The staff member Dave from Middlesbrough branch who dealt with my television purchase provided me with the best customer service I have received from any retailer in over 20 years. For me it is this which makes the difference when I am considering a retailer for subsequent purchases. Needless to say I shall be using Richer Sounds in future.

31 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Best company to deal with

I felt with the manager him self helped me with all my questions that I asked him polite and friendly to talk to ales helped with the delivery of my TV

30 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Why would you purchase TV & Hi-fi anywhere else?

For a start the advice that the staff give is excellent, the number of times I have purchased TV and hi-fi from Richer Sounds never once have I been convinced to purchase the most expensive or something that doesn't suit me, advice has always been in the customers best interests. Prices of equipment is very competitive, as long as I live I'll never buy from anywhere else .
Dave who was my advisor and salesman from Middlesbrough was top of the pops

30 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Panasonic SSZ55BEB

after initial disapointment that the TV I wanted was not available at the Middlesbrough store, Shaun came back to me with a solution/delivery from another store which as worked out fine

23 January 2026
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Reply from Richer Sounds - Middlesbrough

Thanks for your feedback, great to read you were happy with our service.

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