Richer Sounds - Liverpool Reviews 

2,946
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TrustScore 5 out of 5

5.0

1-5 Berry Street, L1 9DF Liverpool, GB

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Rated 5 out of 5 stars

Staff have great expertise, and can adapt their style to be able to talk to experienced geeks and those like me who don't know much at all. I trust the staff to offer me the best options for my needs... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the service that we received. The daunting task of replacing our equipment was always going to be a chore for us. New technologies are very challenging. We were given the full treat... See more

Company replied

Rated 5 out of 5 stars

After being very disappointed by Dali Kupid speakers, swapped them for Wharfedale Diamond 12.1i's on recommendation of Justin at RS Liverpool he sorted everything out for me seamlessly, got the new sp... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service. The people in the shop listened to what we wanted and advised accordingly. They didn't pressure us to pick the most expensive items (even when I asked what combinat... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

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5.0

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(2,946)

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Rated 5 out of 5 stars

I have had the pleasure of buying audio…

I have had the pleasure of buying audio and TV products from Richer Sounds in the past and I recently needed some new speakers for my system, so I immediately thought of them. The customer service is great. The shop in Liverpool has a cosy sound room to test out equipment and the guys are very knowledgeable, so it was a good experience all round (and so were the speakers!) I wouldn't hesitate to use or recommend them again. Good work, lads.

19 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

As always great service

As always great service , my go to for anything audio and visual , highly recommended and knowledgeable if your unsure 👏😃

28 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Website needs to be clear regarding delivery to store

Ordered on website on the Friday expecting to pick it up next working day in store, Saturday. Website did not advise that due to the contract with DPD they don't do store deliveries on weekends. If I knew this I would've just arranged for home delivery, due to the fact the store shuts at 5pm on weekdays and well, everyone else works to that time too, which would mean only available time to pick up would be the following Saturday. However luckily I was able to leave work early on the Monday and rush to the store before it shut at 5. The website needs to make it clear that store delivery does not include weekends. Now that aside, the lads at the store were fantastic when I picked it up, helping carry the speakers, they were large, out to the car. So to sum up, staff brilliant, website needs to be more clear about the delivery to store option.

24 August 2026
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Reply from Richer Sounds - Liverpool

Thank you for the feedback and for the kind feedback about the store team which was really good to read, we’re sorry however that the experience was slightly marred by the rush to collect your purchase.

We have tried to make the click and collect arrangements where the product isn’t available to collect same day as clear as we could in the checkout, but I’m sorry it wasn’t for you and we’ll review things as part of our ongoing efforts to keep improving the service we offer customers.

Many thanks, The Customer Experience team

Rated 5 out of 5 stars

I had convrrsation with aguy called…

I had convrrsation with aguy called Stewart in Liverpool was very helpfull
I received free delivery 6yesr waranty o tb i purchased delivered on dsy requested all went good receit and guarantee delivery to email within 1 hour or less cant fault

25 August 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent service and good staff

Excellent service and good staff. Delivery quick and on time.

25 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

No nonsense service guaranteed

You know you're going to get a first class service when dealing with Richer Sounds - I personally don't bother going anywhere else.

25 August 2026
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Reply from Richer Sounds - Liverpool

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Staff who care about hifi

The staff were very helpful, including when I had to phone to ask for some technical assistance. Very pleased with the amp I bought. Great to be able to shop on the high street for hifi separates.

7 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Simple process

I made my order to be collected in the Liverpool store. The whole process was simple and I received a call from the shop when my order was ready to be collected.

19 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Our first record player

Great service from everyone in the Liverpool branch. Who took time to explain everything too us. Great shop would definitely recommend to my friends and family.

22 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent Expert Staff

Excellent expert advice and efficient, friendly professional service every time; couldn't be bettered; Justin this time; many thanks.

29 July 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I have bought many televisions of …

I have bought many televisions of richer sounds the staff are lovely its local thry bring it up to me very thankfull fab staff

17 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Saved me money!

Diego spent the best part of an hour with me discussing all the options I had. In the end he recommended me a product that is perfect for me and cost way less than I expected to pay. The service was very personal and it was nice speaking with someone who knew their subject.

19 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

It was a very pleasuring time it went…

It was a very pleasuring time it went very smoothly and I am very pleased with the tv I purchased my last one from with them.

12 August 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

I called in to prchase a cd player

I called in to prchase a cd player, & was given good advice & which one would be best one .

18 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

A Great Experience.

The guys I spoke to were really nice, knowledgeable and very helpful. Going out of the way to make sure I received my amplifier on Saturday was much appreciated (as I don't drive)..
I've always had great service at Richer Sounds and will have no hesitation in using them again

17 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

All queries relating to my purchase of…

All queries relating to my purchase of the oled tv where answered with excellent knowledge of the TV by the staff at Liverpool.

17 August 2026
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Reply from Richer Sounds - Liverpool

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Good television and at an amazing…

Good television and at an amazing price. Glad I joined the vip club earlier In the year.
Staff in Liverpool store very professional and helpful. I would never buy a tv anywhere else.

14 August 2026
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Reply from Richer Sounds - Liverpool

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Service that stands the test of time

Richer Sounds have always been fabulous.... I don't even bother looking elsewhere anymore as they are always: cheaper, friendlier and more helpful.
I can't think of many places that would rather sell you the thing that meets your requirements than oversell something you just don't need... Their focus on value & customer needs has kept me a return customer for almost 30 years!

29 July 2026
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Reply from Richer Sounds - Liverpool

Thanks for your great feedback and for supporting local business.

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