Retro Clasico Reviews 

3,937
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that their orders never arrived, leaving them waiting for weeks without updates. People also pointed out that customer service emails were completely ignored, and attempting to contact the business through various channels yielded zero responses. Buyers expressed disappointment regarding incorrect items being sent out without proper resolution. Though some customers noted that their items eventually arrived and turned out to be lovely. A few reviewers mentioned that the delivered goods matched their expectations and brought satisfaction. Reviewers additionally shared that certain products were well received by family members.

What people talk about most

Order

Customers had negative experiences with order fulfillment, consistently reporting that items never arrived... See more

Product

Reviewers mention ambiguous feedback about the product, as experiences vary significantly. While many... See more

Response time

Consumers express deep frustration and dissatisfaction regarding the response time and lack of communication.... See more

Delivery service

Users describe negative interactions with delivery_service, expressing frustration over missing orders and... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that numerous emails sent for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got sent the wrong product. I accept these mistakes happen but this hasn't been rectified. Every email chasing has been ignored and has now been over a month. From what I can see the only way of getti... See more

Rated 3 out of 5 stars

Bizarre and not doing yourself any favours! My poster arrived and it’s lovely. I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

Rated 1 out of 5 stars

hello, just putting my order number here (#282724) in case Retro Classico are actually checking this site. Bazball T-shirt ordered but still not arrived. Seeing the other reviews on here, I’m d... See more

Rated 1 out of 5 stars

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Retro Clasico are the makers of luxury traditional striped football scarves made from 100% finest merino wool.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(3,937)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great personalised pillow

I ordered a personalised Reading FC pillow for a family member and they were thrilled! The pillow seemed great quality and arrived before their birthday.

14 September 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this website like the plague

Ordered a T-shirt for my Dad at the beginning of June for a Father's Day present. Still waiting for it now in November. Emailed and messaged on Facebook and Instagram numerous times and had zero response. Then they had the audacity to email me just now asking to leave them a positive review on Trust Pilot. Yeah, sure.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 4 2021 FA Cup Final match score…

Ordered 4 2021 FA Cup Final match score mugs after being very satisfied with my 4 2016 Premier League table mugs.
What can I say?
Well the Cup Final mug printing was far inferior to the 2016 ones. It was clear they had used a different company gor the order or the staff lacked training.
I complained about the mugs immediately.
Guess what? I didn't get a reply.
Stay clear of retro classics.

10 November 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars Napoli Hoodie

I was extremely satisfied with my Napoli Maradona white hoodie from Retro Classico. Arrived perfectly in good time and was a great service. Would gladly use again.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely LOVE my jumper

Absolutely LOVE my jumper. I bought the Napoli retro top for a Sopranos themed night. Excellent quality and still looks brand new even 2 years later. I’ve since bought other items for my boyfriend and brother as they are both football fans.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

Theft

Order two items several weeks ago, one never turned up, have emailed multiple times and had absolutely no reply. They have taken the money and run. A disgrace.

10 November 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful service

Dreadful service! Rip off their customers, don’t answer any emails, then ask for a positive review 😂😂😂 stay away, don’t be fooled by the social media posts. Awful!

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from these guys

Excellent service from these guys, who work up brilliant ideas. I love my Ceefax mug. Slight issue with printing quality meant they replaced it directly. I would recommend without hesitation!

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Really good range of products

Really good range of products, from all eras of football. Fast delivery and easy process means I would highly recommend retro classic for people interested in gifts for themselves or friends of football teams

10 November 2024
Unprompted review
Rated 5 out of 5 stars

Nice gifts

Nice gifts! Great for any Newcastle fan. Would definitely buy again.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service - products I’ve had have been really good quality, arrived when they should and were really good prices. Excellent service

10 November 2024
Unprompted review

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