Retro Clasico Reviews 3,931

Scam business. Didn't receive my order and nobody is replying to my emails about a refund so I have reported to Trading Standards and filed a claim with my credit card company.

I ordered something six weeks ago they said it was dispatched within a week but it never arrived. I have emailed them three times and receive no reply. There is no telephone number.

Bought a scarf and received an order confirmation - that was the last I heard from them, they’re unreachable. Absolutely disgraceful.

Atrocious service! Half of a £40 order placed in November 2025 received.
Despite initially promising to fulfil remainder, subsequent emails just ignored.

Never received my order same as everybody else got a dispatched email after week never arrived sent loads of emails no reply .I managed to get my money back threw my bank this company is a scams and done this hundreds of people .avoid at all costs

Do not use this company. They take your money and do not send the order out and are then uncontactable. A total scam.

I ordered a phone case (order no. 285885) for a family member for Christmas and I never received it. This was on 8th December. I waited a while as thought maybe there was a mistake and it would be on it's way at some point. But since 12th January I have been emailing them consistently and I have not had one response (it is now March). I don't want this item anymore, I just want a refund and its incredibly frustrating to have paid for a product that never was received. To know that my money was taken for an item I could not gift at Christmas and to have no explanation or apology is appalling. I have told many people to avoid this website and reading the reviews now, I wish I had too. Would give 0 stars if I could. Refund me ASAP.

Item took a while to arrive and when it did, it was poor quality, not as described, wildly inaccurate in terms of sizing, and was a different colour to the one on the website.

It was intended as a birthday present. I've bought better quality hoodies for a fraction of the cost from Asda.

Tried on two occasions to request a refund to no avail, so today I've sent a third email threatening legal action.

Having read the other reviews on here, I'm relieved to see it's not just me who has had a bad experience (although commiserations with everyone else who has!) and I'm encouraged to leave a review of my experience so far in the hopes it might prompt a response from the owner, if the threat of legal action doesn't, and also warn others not to buy from this retailer.

I wish I'd seen these reviews before ordering.

EDIT – 8 March, 2026: Have reported to Trading Standards via Citizens Advice. Next step will be trying to claim the money back via the bank.

Bizarre and not doing yourself any favours!
My poster arrived and it’s lovely.
I am sure you could find some way of making your business work so people get updates and delivery dates and you reply.

I ordered a mug as a Christmas present.
I accept mistakes happen and the wrong item arrived.
I have e mailed three times with a copy of my original order and a photo of the offending item but have had zero response.
Nit a great way to treat a customer.

Saw the other reviews but in my case no issues. Ceefax mug with Scotland going to World cup. Arrived 4 working days after I ordered it. As promised. It's lovely and my husband is thrilled with it.

Orders #287137 & #287066

Brutal quality and a wrong item sent out.
Emailed them numerous times and never received 1 single reply to address these issues…AVOID AVOID AVOID

Received a damaged product and I was completely ignored by the company when I emailed. No phone number on the website so can't call them. Really disappointed as it was a Christmas present and they sent me a scarf with a hole in it!! Don't ever use this company.

Incorrect item sent, I have emailed three times and haven’t even had as much as acknowledgement, £17 for a mug is overpriced and I wasn’t expecting this level of crap service for an expensive mug! Don’t use this company!

Have ordered a football scarf on 29/12/2025 and payment processed 31/12/2025. Apart from acknowledgment of order, I have heard nothing since then and no scarf !

I ordered an item and was told it was dispatched on the 22nd December. I wasn't expecting a quick delivery over the busiest delivery period of the year but my item still hasn't arrived and I have had no reply to my emails or Facebook message enquiry. I wish I had read the reviews on here first.
I didn't say want to have to leave a bad review but as it seems to be the only way some people are getting replies, here we are.
I would appreciate if someone could contact me about my item.

I'm assuming this has shut down?... I've asked my bank to refund me. Purchase made 17 days ago...not arrived and no response

Ah, Retro Classico I’m kind of upset with you at the moment.
Now I know we all make mistakes once in a while, I know I do !
But, you know what I sort them out, I don’t ignore customers or bury my head in the sand
So here in lies the issue
I placed an order and it took forever to arrive, but hey, the Post Office can be ** so I’ll let that one slide
BUT… my order was for two items and I only got one
Again, ** happens, mistakes happen, things get put in the wrong parcels, that’s part of life.
BUT… when a customer reaches out not once, not twice but three times and gets no response he begins to think…
Is everything OK at Retro Clasico ? Do you need a hug ?
I’m the kind of guy that likes to help

So help me and I’ll help you
Drop me an email, lets sort out getting my order
Try and turn an unhappy customer into a happy one, that’s how you build a business
Try and turn a first time customer into a regular one, that’s how you build a business
You design great stuff but if you can’t deliver then someone else will probably step up

Your call x

I ordered four posters and was a little anxious as they took a long time to arrive! i received an email saying they'd been dispatched but, ten days later, they still hadn't arrived. However, they finally turned up yesterday and are of excellent quality, so it was worth the wait!

Received the wrong item and despite immediate responses on the day from. Matt which made me feel much better, a complete radio silence followed. Sent 3 x emails asking when to expect the correct item and despite claims on the website of "replies within one working day", these have not been forthcoming. Still awaiting the correct item, a refund or any kind of contact atall from the company... 3 weeks before Christmas!!!