This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Such great service found all the pieces I was looking for. Great customer service, kept in touch every part of the transaction. Replied promptly to queries. Even found a replacement tea pot lid at no... See more
Company replied
Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more
Company replied
Quick despatch of required item however you may wish to review your packaging arrangements as one spoon in a 12x9x3 inch box seems a bit excessive and must add to delivery costs.Granted crockery requi... See more
Company replied
Company details
Written by the company
A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK
Contact info
Unit 7 Broomshawbury Farm, CM22 7JY, Hatfield Broad Oak, United Kingdom
- 01371398002
- contact@replacingpieces.com
- www.replacingpieces.com
Reply from ReplacingPieces
Thank you for your order & feedback!
I have had the Denby pattern for many…
I have had the Denby pattern for many years and was so happy I could replace my broken cup. I have not broken any china for years, so it was a lovely surprise that I could find a replacement. I will let my English friends know about you.
Thanks again for a good service.
Carole Scribner
20 July 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Beautifully packed and arrived quickly
6 July 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Never give up looking for items that have been discontinued
I have had this Denby arabesque set since 1979 bought as an engagement present but have been looking for the mugs for the last few years and found them with you I am so delighted thought I wouldn’t find any of this set as took off market years ago thank you
13 July 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
This is a very good company to deal…
This is a very good company to deal with. The order was processed quickly and when the courier failed to deliver they acted promptly to send a replacement. The plates are perfect and now my set is complete.
Thank you.
23 July 2025
Unprompted review
Reply from ReplacingPieces
Thank you for your order & feedback!
This is a very good company to deal…
This is a very good company to deal with. The order was processed very quickly and when the courier failed to deliver they acted very promptly to send a replacement. The plates are in perfect condition and now my set is complete. Thank you.
6 July 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
RepRoyal Doulton replacements.lacing pieces were exemplary to deal…
Replacing pieces were exemplary to deal with from the initial excellent packaging right through to tracking our package with Evri when we became slightly concerned as to the actual whereabouts of our parcel. A pleasure to deal with.
20 June 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Excellent Service
Efficient prompt easy process, delivered as promised, item as described, well packaged fragile item.
3 June 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for you order & feedback!
Very quick and well parcelled.
18 May 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
They were fantastic
They were fantastic! The plates arrived promptly, and were exquisitely packaged - there was no way they were going to break on voyage.
22 May 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
Reply from ReplacingPieces
Thank you for your order & feedback!
Delighted to find replacement forks for…
Delighted to find replacement forks for a long held set, for which two forks had gone missing. Chloe was helpful and despatched forks very rapidly -also exceptionally well wrapped.
19 May 2025
Reply from ReplacingPieces
Thank you for your order & feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.