REMUS UOMO Reviews 

64
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I love the Remus men’s clothing! I was experiencing a delivery issue due to my post code not being recognised on the website. I contacted customer services by email and received a response from Fiona... See more

Rated 5 out of 5 stars

Remus Uomo suits are a class apart. Stylish and elegant, yet affordable for such a high end product. Their staff are helpful and friendly. Special mention to Fiona in their Customer Service Department... See more

Rated 5 out of 5 stars

Great customer service , always willing too help. Helped me source a suit jacket that wasn’t now on their website

Rated 5 out of 5 stars

Service and quality are both first class. Got my order wrong - no problem. Barbara sorted it out. Simple quick and easy return. Will definately be returning to this reliable company.👍

Company details

  1. Men's Clothing Store

Written by the company

Remus Uomo provides design-led, formal tailoring and off-duty casuals to men who take a serious attitude towards fashion. Remus Uomo is on a mission to make men’s style more accessible, to create simple yet smart everyday pieces, that make it easier for men to dress well no matter what the occasion.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.6

All reviews

(64)

50 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered a product on Friday and paid…

I ordered a product on Friday and paid for express delivery which is 1-2 days.

It is now Wednesday so 5 days later and product has not been delivered.

3 September 2025
REMUS UOMO logo

Reply from REMUS UOMO

Hey Barry,

Thank you for your review and for sharing your experience with us.

As stated on our shipping policy, our express delivery is 1-2 working days. As your order was placed after our 2 pm cutoff time on a Friday, this carried through to Monday for fulfillment at our Head Office.

Our tracking shows that this was delivered to you on Wednesday. If you are still experiencing issues with delivery, please contact us at help@remusuomo.com, and we will be happy to assist you further.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

nice quality regular fitting jacket

nice quality regular fitting jacket
delivery a bit slow....

15 August 2025
REMUS UOMO logo

Reply from REMUS UOMO

Hey Oliver,

Thank you for your review and for sharing your experience with us.

We are thrilled that you like the quality of your new jacket and that it fits you well. Our team work very hard to create high-quality garments that our customers will love.

I am sorry to hear that you found the delivery slow. According to our tracking, this was delivered within your selected delivery period, but if there are any issues, we would love to know more. Please email us at help@remusuomo.com.

Thanks

Ben
Remus Uomo

Rated 1 out of 5 stars

Still not received my refund from a…

Still not received my refund from a returned item

15 August 2025
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Reply from REMUS UOMO

Hey Adrian,

Thank you very much for your review and for sharing your experience with us!

I have looked into your return and can see this was received at our Head Office 2 working days ago. As per our returns policy, returned orders can take up to 7 working days for us to process and action the refund/exchange. Rest assured, you will receive your refund shortly.

We have sent you an email. Please feel free to reply if you have any further questions.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Good website

Good website, delivery was spot on and I would recommend

15 August 2025
REMUS UOMO logo

Reply from REMUS UOMO

Hey Liam,

Thank you for your kind words and for sharing your experience with us. Your recommendation truly means the world to us.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Excellent Customer Service

Purchased a jacket online, arriving a few days before leaving for a trip. Although, on initial try on the jacket was too big.

Fiona and her team went out of her way to pull out all the stops so that I could have the smaller size just in time before jetting off.

Many thanks again, brilliant customer service!!

12 August 2025
Unprompted review
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Reply from REMUS UOMO

Good morning,

Thank you so much for your review and for sharing your experience.

Our customers are at the centre of everything we do, and we are simply delighted we were able to help you before your trip. I will be sharing your kind words with Fiona and the rest of the team.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

As an old person that struggles…

As an old person that struggles with technology imagine how happy i was to see an old school phone number on my Remus invoice.what surprised me even more that with one ring the phone was picked up buy a wonderfur representative called Fiona Who guided me throw the returns process with ease and dun with joy and clearly a love for her job.Go Fiona Thank you so much.D jones

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We recently got married in Tuscany, and the suit shopping prior to shopping at Remus was a nightmare.

The staff from Remus helped us a great deal, sorting correct sizing and styles. I will 100% be ordering again.

Once again, thank you so much. Keep it up!

19 June 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a suit online for an…

I ordered a suit online for an interview.
I live quite rurally, so I got in touch with Remus Uomo as I needed to be sure the suit arrived promptly. They upgraded the delivery to premium and the suit arrived in time. The fit was exactly as described online. The online team were helpful, and had it not been for their assistance my rural living would have caused the suit to arrive late.
While the interview was not a success, the suit and the team at Remus did their part.
Thank you for the excellent service.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a pair of trousers on the…

I purchased a pair of trousers on the 3rd of April, and it’s been just a month since the purchase. I only wore them once, and after just one wash, the stitching came apart, which clearly shows the material is of very poor quality.

3 April 2025
Unprompted review
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Reply from REMUS UOMO

Hey Balbir,

We are sorry to hear about your experience with your trousers. We offer free returns within 28 days of your order being delivered. Please contact us on help@remusuomo.com, we will get our Quality Control team to take a look and make sure you get sorted out.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I contacted Remus to see if I could get replacement buttons for a jacket and they were able to help me. Thanks for all your help Fiona.

28 April 2025
Unprompted review
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Reply from REMUS UOMO

Hey Michelle,

Thank you for your kind message, we are so glad we could help.

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Great Quality

Got a knitted polo for my boyfriend and he absolutely loves it. The quality is unreal! Free delivery and returns is a great plus too for this brand.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

I've shopped in this locale several times, while the stock has decreased in quantity over the last few years, I've always had a most helpful and pleasant time with the staff. My thanks to them for their help and advice over the years.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience.

I’ve just purchased a beautiful well made overcoat from Remus Uomo and I am really pleased with the quality.
Fast free delivery and well packaged and some nice little touches. All in all excellent.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Refund process was great

As per my last review, I mentioned I knew I would had to use the return / refund process as I had ordered items in additional sizes / styles. It was again, pain free. The new items came in record time even though I had selected standard delivery. The returns process was easy to follow and money has been refunded for the returned items already. Thank you

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Clothes are decent but terrible…

Clothes are decent but terrible customer service. Have been waiting for weeks to return an item with next to no response from their customer service.

24 November 2023
Unprompted review
REMUS UOMO logo

Reply from REMUS UOMO

Hi Tom,

I can see our team responded to your email the next working day after your email with full return instructions, unfortunately this seems like you have not received this. Can you please send an email to help@remusuomo.com to ensure we reply with the instructions to the correct email address?

Thanks

Ben
Remus Uomo

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service. I recently bought a backpack where the zip unfortunately broke upon first use. Refund and replacement was seamless and faultless by Remus Uomo. Thank you

9 January 2023
Unprompted review

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