REMUS UOMO Reviews 57

I visited the Glasgow Braehead store recently. I was looking for trousers. I had no expectations. What I experienced was the best service and choice I have seen in many years! From the onset, Steve was attentive and understanding when I explained I was fed up with trousers that fit okay. I wanted trousers that fit me properly. Sean joined the conversation and both gentlemen helped me and my wife (who was really making all the decisions!) - pick the right trousers which are fantastic. I would say the treatment we got was personal, professional and amiable. Their product knowledge is excellent. A great range but I cannot stress enough what a difference great customer service makes.

Great website. Clear ordering process, free and very quick delivery. Delighted with quality of the product. Highly recommend.

Great product. Quick turnaround. Competitive price.

The quality of the Remus Umo suits seemed perfectly acceptable, but the overall experience was significantly undermined by the staff and their policies.
I visited the store twice hoping to find the right assistance:

• First Visit (Staff Member 1): The individual I dealt with appeared to have very limited knowledge regarding suit sizing, fit, and general sartorial details. They were unable to explain different trouser breaks and, regrettably, seemed to laugh off my questions about specific alterations, which felt unprofessional.

• Second Visit (Staff Member 2): This interaction was slightly better, as the second staff member was polite and had some suit knowledge. However, they also seemed to dismiss or laugh at my requests for certain materials and bespoke alterations. Given that I have been a devoted suit wearer for decades and have extensive experience with different tailors, this lack of respect for a customer's knowledge was disappointing and made it clear they did not care about the sale.

The store's policy on alterations is extremely limited: they can only alter trousers, with no tailoring available for the jacket or vest.

Finally, I found their sizing very restrictive. The fact that they seemingly cannot provide a suit for someone who is 5'7" is quite worrying for a dedicated suit retailer.

Overall, the limited sizing, lack of alteration options, and the staff's unprofessional attitude and lack of knowledge ultimately put me off. I would not recommend this store

Great service, clothes delivered in 24 hours, great quality. For those I decided to return, the return was really easy, free and repayment was very fast.

The sales team were very helpful - good service

I was impressed of the packaging, the quality of the fabric and how it fits. However, as I was a new buyer and don’t know anything about the merino wool I was expecting a warmer sweater, also the neck of the sweater was folded, so I’ll need to iron it to get rid of the creas

Great product. Fast delivery. No complaints

Amazing customer service.

Swift response to any queries, which is rare these days! They were able to help resolve an issue the courier service caused.

Very helpful and left me very confident do order again!

Good quality of clothing and reasonable priced

The ordering process was simple and easy to follow. My item arrived nicely wrapped and on the day it was meant to arrive on.

The customer service with Remus was first class. I had an issue with the courier on a return (for size) and the Remus customer service team got it rectified immediately and issued repayment immediately. Also, the quality of clothing is always top class.

Finally received the order, T-shirts good quality

I ordered a product on Friday and paid for express delivery which is 1-2 days.

It is now Wednesday so 5 days later and product has not been delivered.

Seamless from start to delivery

nice quality regular fitting jacket
delivery a bit slow....

Still not received my refund from a returned item