Remote Control Express Reviews 

1,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and helps them find the exact remote controls they need for their garage doors. People are also very pleased with the prompt delivery service, noting that orders arrive quickly and safely when shipped from overseas. Consumers emphasize the excellent value for money, explaining how remarkably easy it is to program the devices themselves and save on costly professional call out fees. However, some customers also noted minor issues such as specific items taking longer to arrive or products being a little expensive overall.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance, noting that remotes arrive... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting rapid and swift shipping... See more

Price

Users describe satisfaction with the price, noting they saved a lot of money doing it themselves compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2nd occasion I used this company, great range of remotes and swift delivery which is impressive given there sent from France. Highly recommended.

Rated 5 out of 5 stars

Easy to use website English option for uk buyers Full selection of all types of remote controls as long as you know what frequencey your systems operates with? Shipped from France, very quickl... See more

Rated 5 out of 5 stars

Lost garage remote. Previously paid £££ for someone to supply/program new ones. Saved a lot of money doing it myself and it was so easy

Rated 5 out of 5 stars

Our garage door had not worked for quite a while. Renewed the remote controls and was able to use front door again. Who knew it was so simple to fix. A company had asked for £100 call out fee. After w... See more



Company details

  1. Electronic Spare Parts and Components Store

Information provided by various external sources

Remote Control Express is the leading company in online sales of remotes for garage doors and gates.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(1,813)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered two remotes for my garage…

I ordered two remotes for my garage door, these did not work despite being advertised as being compatable, I returned them to the company , but never got a refund. They keep making an excuse that they have not received the package, their word against mine.

23 June 2023
Unprompted review
Remote Control Express logo

Reply from Remote Control Express

Dear customer
We would like to inform you that we have received your request and would like to apologise for this incident.
To resolve the problem quickly, please contact our customer service directly and please provide us your order number
We thank you for your understanding and apologise for any inconvenience caused.
Best regards,
Customer Service TE - EU Remotecontrol-Express

Rated 5 out of 5 stars

Trust Pilot

My order was delivered just fine and the product worked fine. The follow up for reviews were persistend and a nuisance.

20 April 2023
Rated 5 out of 5 stars

E-KING MARANTEC 433-4C II from Gate Remote Control Excellent

Concerning E-KING MARANTEC 433-4C II:

I purchased 2 new E-KING 433-4C II Marantec remote controllers. One got broken due to a wasmachine experience, hi.

Marantec E-KING 433-4C II has excellent range, suspect excellent RF transmitter design and excellent antenna design, and is reliable. Also easy to copy using one still OK controller, using interconnection between the old and new controller.

Concerning Remote Control Express company:
Fast delivery, good support on the website with manual, competitive price to The Netherlands.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase.

Wasn't sure if they would work but supplier said I could return if they didn't which gave me confidence to try them out Good pricing and managed to programe the remotes after a bit of careful reading. Very pleased with my purchase. Would recommend.

9 April 2023
Rated 1 out of 5 stars

BAD SERVICE

Ordered 3 NICE ON2E gate transmitters - none could be programmed from one of my existing remotes. Their web site and support are hopeless, giving inaccurate instructions and asking for irrelevant information before issuing a return (at my cost to France).

If you have problems call NICE for support. DON'T USE REMOTECONTROL-EXPRESS.

7 February 2023
Unprompted review
Remote Control Express logo

Reply from Remote Control Express

Dear Customer,

Thank you for your comment. We're sorry for the inconvenience.

We will take your comment into account in order to improve the quality of the services provided. We will do everything necessary to avoid such situations in the future.

Kind regards,

Remotecontrol Express

Rated 4 out of 5 stars

Product was excellent and great price

Product was excellent and great price. Worked as intended.
Didn't realise it was being shipped from abroad so got strange messages about delivery (which I ignored) but it all happened seemlessly - odd!
Don't let that deter anybody; great product, good price, good service.

10 December 2022
Rated 1 out of 5 stars

Would not go with this company

Would not go with this company, ordered a remote control for my garage door which arrived faulty. Took a week of email back and forth with Michel where they suggested I had order the wrong product they instead sent me a link for the same product I had ordered! they said I would have 14 days from the date I had received it to return it back to France, and that I would have to pay for the return!. Sent a follow up email challenging the fact I had to pay for returning a faulty product, and have not received a response since which is now reaching 20days!

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and prompt…

Excellent customer service and prompt refund after serious discussions about why the product did not work. Should I need such products again which RemoteControlExpress sell, I would definitely go there first. Thank you once again.

11 November 2022
Rated 4 out of 5 stars

Good delivery

Good delivery, item works perfectly, but not the one I expected. Received key ring type, expected hand held for use in house. really no problem.

25 November 2022
Rated 5 out of 5 stars

Excellent Service.

I was able to find the exact model of controller I needed from an extremely comprehensive list. Prices were fair and the unit was available from stock. Communications were good and the unit arrived pretty promptly.

12 December 2022

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