Reeves Group Reviews 890

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and thoroughness, often highlighting their expertise and ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the personalized advice, regular updates, and the absence of pressure. Reviewers often note the exceptional customer service, emphasizing the team's helpfulness, kindness, and dedication to clients' best interests. However, some customers experienced mixed feelings regarding their initial experience, with a few mentioning that the service did not meet their expectations. A small portion of people also felt that the consultants were young and inexperienced, and some desired more consistency in personnel.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, responsiveness,... See more

User experience

Users describe positive interactions with the overall experience, highlighting how easy and painless the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came across Reeves through their YouTube videos and took up option of free pension review. Completed review with Andrew, very professional in approach and thorough in work completed. Whilst we have n... See more

Company replied

Rated 5 out of 5 stars

Had a review this morning with Chris, as always a nice relaxed chat with lots of information provided with what Reeves are doing and what my portfolio is doing as well. I have been with Reeves abou... See more

Company replied

Rated 5 out of 5 stars

We reached out to Group about two years ago as we wanted to make sure we were managing our finances and especially our pensions as efficiently as possible After our initial (free!) consultation we dec... See more

Company replied

Rated 5 out of 5 stars

Last summer I was having major problems accessing my Civil Service Pension, so needed to release funds urgently from my ISA until my pension situation was resolved. The staff at Reeves advised me tha... See more

Company replied


Company details

  1. Financial Consultant

Written by the company

Reeves Group has over 100 employees and founding brand, Reeves Independent has been an FT Adviser Top 100 financial advice firm four years running. All Reeves Group brands work to the joint objective of putting our clients at the heart of everything we do. Reeves Group Brands: Reeves Independent - Pension specialists. We work with you to create a bespoke plan, ensuring you get the retirement you deserve. Reeves Financial Services - Our expert advice can help you navigate complicated markets and make your money work harder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

890 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I thoroughly recommend talking to…

I thoroughly recommend talking to Reeves about pension planning. They are approachable, hugely knowledgeable and yet able to communicate in simple clear language.
Many thanks to Ellis Bowen, Marcus Myers and particularly Andrew Williamson.

5 November 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for taking the time to share this. It means a great deal to hear that you found the guidance clear, approachable, and genuinely helpful. That is exactly the standard we aim for when supporting people with their pension planning.

Ellis, Marcus, and Andrew will be delighted to know their work made such a positive difference.

Rated 5 out of 5 stars

Early doors for me in terms of working…

Early doors for me in terms of working with Reeves to improve my pension pot. However, the free review service has been outstanding and I’m instantly reassured I’m making the right choice in asking them to manage these going forwards to give me the best growth results.

Andrew and Marcus have been thorough, professional and Andrew Williamson really made each step hassle free.

Confident I’m in good hands

28 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your feedback. It’s great to hear that your experience with Reeves has been so positive. We’re delighted that the free review service provided clarity and reassurance, and that Andrew and Marcus have delivered such a professional and seamless experience. We look forward to continuing to support you in achieving the best possible growth for your pension.

Rated 1 out of 5 stars

Avoid this organisation

I was cold-contacted on linkedin by a young lady from Reeves Independent, she was offering a free pension review and was very polite and helpful. I went ahead, despite reservations based on the thought that you "don't get owt for nowt", because it was at the point I was looking at options and trying to work out whether I could stop work, so I figured what's the harm in another opinion.

I submitted data and went through a few calls with an advisor (sorry, I meant salesman) and was shocked by the service - it was a blatant attempt to move my funds onto their platform and investments, and as soon as they realised that I was financially literate and have used advisors for many years, they stopped responding and gave up trying to switch me over.

I do not believe they had my best interests at heart and I don't believe their advice was correct.

My advice is to avoid them at all costs.

20 March 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your experience and we’re sorry to hear that you came away feeling disappointed. That’s never the kind of experience we want anyone to have when speaking with us.

Our free pension review is designed to help people better understand their options, not to put pressure on anyone to move their money. We always aim to offer genuine, personalised advice based on each person’s circumstances, and we are sorry that we didn’t get that right for you.

Thank you again for taking the time to let us know your thoughts.

Rated 5 out of 5 stars

Highly recommended for financial advice!

Bradley Mason provided excellent, knowledgeable, clear, and logical advice - completely and exactly tailored to my particular financial situation.

I highly recommend anyone interested in obtaining financial advice to contact Bradley and the very professional team at Reeves Group.

13 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words and recommendation. We’re delighted to hear that Bradley was able to provide clear and tailored advice that met your needs. At Reeves, we take pride in delivering professional, personalised guidance to help our clients make confident financial decisions. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Rare 1st class customer service experience.

Had a rare first class customer service experience with Reeves. Initially nervous about sharing information and being scammed I was very quickly offered reasurance and opportunity to do some further due diligence. Once into the process, communication was excellent throughout, provided information to enable Sandeep to deliver a really visual and impactful presentation on my pension summary. Could easily have tried to get fees out of me but they were transparent and advised nothing to do at this time and that I was on the right track for now. Really impressive experience and congrats to Sandeep and her wider team. Highly recommend.

13 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for taking the time to share your experience. We’re delighted to hear that you felt reassured and well-informed throughout the process. Transparency and trust are at the heart of what we do, so it’s great to know that came across clearly. We’ll be sure to pass your kind words on to Sandeep and the team, they’ll be thrilled to hear your feedback. We really appreciate your recommendation and are glad we could give you confidence in your financial plans.

Rated 5 out of 5 stars

Excellent service

Reeves provided an excellent financial review. A very thorough process with a friendly approach. Every step of the review was clearly explained and I am very pleased with the outcome. I would highly recommend everyone to take up the free financial review, it has far exceeded my expectations

10 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words and recommendation. We're delighted to hear that you found the review process thorough, clear, and helpful. It’s great to know our friendly approach and detailed explanations made a positive difference. We really appreciate you taking the time to share your experience and are pleased the review exceeded your expectations.

Rated 5 out of 5 stars

Exceeding expectations

Now that I’ve been with Reeves for a few years, I am reassured that I made the right decision to grow my pension pot with them
The level of clarity and support I’ve received has exceeded expectations

Special mentions goes to Tom Telezynski for his non biased advice and guidance

8 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for taking the time to share this. We’re really pleased to hear that you’ve had such a positive experience over the years and that you feel confident in your decision to grow your pension with Reeves. It’s great to know that Tom’s advice and support have made such a difference, we’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Sandeep has provided us with concise…

Sandeep has provided us with concise options regarding our retirement planning. Her knowledge and support has been very much appreciated. Myself and my husband have been very reaasured and impressed throughout the process.

6 October 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words! We're thrilled to hear that both you and your husband felt reassured and supported throughout the process. It’s always my goal to make retirement planning clear and stress-free, and I’m glad I could help you feel confident about your options.

Rated 5 out of 5 stars

Excellent as always

Excellent as always - Tom’s advice was well-informed, clear, relevant and very user friendly.

24 September 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words. We’re so pleased you found Tom’s advice clear and helpful.

Rated 5 out of 5 stars

Great experience from Reeves

The individuals involved in looking after us we really understanding and very caring in their approach. They were knowledgeable in the field of finance.

17 September 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words and for sharing your experience with Reeves. We’re delighted to hear that our team’s understanding, caring approach, and financial expertise made a positive difference for you.

Rated 5 out of 5 stars

I spoke with a wonderful colleague from…

I spoke with a wonderful colleague from Reeves called Ellis Bowen, he was extremely well informed, had a level of expertise that filled me with confidence. It was not a sales pitch which I was worried about, but he had a calm and personable manner and was able to relay complex pension related information in a way that made sense to me. I cannot recommend using this service enough. I left feeling clearer and am now able to make a better decision about my pensions. Huge thanks!

16 September 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

This is fantastic to hear! We're so glad that Ellis was able to provide you with a clear, jargon-free experience that left you feeling confident and in control of your financial decisions. Your feedback means a lot to us, and we'll be sure to pass on your kind words to Ellis. Thank you for taking the time to share your positive experience!

Rated 5 out of 5 stars

Great advice with a personal touch

Super impressed with the knowledge of the adviser and thankful for the personal consideration given to my particular circumstances. Time taken to discuss several options and explain save and spend strategies simply, concisely and without bias. I certainly feel better armed and more comfortable with my retirement planning.

27 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your thoughtful feedback. We’re delighted to hear that the advice felt clear, personal, and unbiased, and that it’s helped you feel more confident about your retirement planning. That’s exactly the outcome we aim for with every client.

Rated 2 out of 5 stars

Relies on cold-emailing to gather new business - no thanks!

I have received two entirely unsolicited messages form different reps at this company, via LinkedIn messages. At least one had "scalped" my name from a specific (and entirely unrelated) interest group on there.

I find this approach baffling - why would any sane adult accept such an offer rather than using a recommended/local/referred pension adviser? When I (politely) declined their bizarre "cold-calls" neither of them even had the grace to respond or acknowledge, making me think they are just a factory farm trying to get as many leads as possible.

18 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your experience, and please accept our apologies. We are sorry that you were contacted in a way that felt intrusive and impersonal. We completely understand how frustrating this must have been, and we regret that our approach has left you with a negative impression of our company.

It is never our intention to cause annoyance or to make anyone feel uncomfortable. Clearly in this case we fell short, and for that we are truly sorry.

Your feedback is invaluable, and we are already reviewing our processes to ensure this does not happen again. We want anyone who hears from us to feel respected, listened to, and treated with courtesy.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Thank you very much for the useful…

Thank you very much for the useful retirement information provided it was most helpful to understand my various options at retirement age.

21 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words. We’re delighted to hear that you found the retirement information helpful and that it gave you clarity on your options. It’s always our aim to provide guidance that makes planning for retirement straightforward and informative.

Rated 5 out of 5 stars

Reeves have been great all the way…

Reeves have been great all the way through helping me set up my pension. Elliot has been especially kind and patient, making sure I understand the options available to me, and making sure I'm happy with any decisions before proceeding. I would highly recommend Reeves to anyone.

20 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for sharing your feedback. We’re delighted to hear you’ve had such a positive experience and that Elliot was able to support you with patience and clarity throughout the process. We’ll make sure your kind words are passed on to him, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Excellent professional and personal…

Excellent professional and personal advice, flexible and patient to ensure full understanding of my portfolio.

20 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. We’re glad to hear you’ve valued the professional and personal approach, and that the advice has been clear and supportive in helping you understand your portfolio.

Rated 5 out of 5 stars

fantastic annual review with…

Had a fantastic annual review with James who was super helpful in explaining everything. Everything feels like it’s in safe hands with regular reviews of what’s going on

15 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind words. We’re delighted to hear James made your annual review so helpful and reassuring. It’s great to know you feel confident with the regular reviews and the care taken in managing everything.

Rated 5 out of 5 stars

Reeves always keep me advised about…

Reeves always keep me advised about whats going on with my pension and inform me of the best possible changes to get the best returns . Cant fault them

18 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your feedback. We’re really pleased to know you feel kept up to date and supported with your pension. Our aim is always to make sure our clients are informed of the best options available so they can feel confident about their financial future.

Rated 5 out of 5 stars

Excellent professional advice

Reeves have been great throughout. I have now been with them for going on 4 years. As things change Chris my advisor listens and understands my circumstances and adapts to suit my situation. During my reviews many scenarios going forward are explored with only my best interests considered for not only myself but also for my family in the future. The meetings are never rushed and all questions and possible issues are always fully discussed and explained further where needed.

11 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your continued trust over the past four years. We’re pleased to hear Chris has been able to adapt to your changing circumstances and ensure your best interests, and those of your family, are always the priority.

Rated 5 out of 5 stars

The research and personalised…

The research and personalised explanations were exceptionally good. I have a far greater understanding of how pensions/investments will work for me. Thank you, Sandeep

1 August 2025
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thanks so much — it’s great to hear that Sandeep’s research and personalised explanations made such a difference. I’m really glad you now feel more confident about how pensions and investments will work for you!

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