Reeves Group Reviews 881

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and professional yet friendly approach. Many appreciate the clear and easy-to-understand advice provided, especially regarding complex financial matters like pensions. The service is frequently described as excellent, with people highlighting the thoroughness of reviews, efficient communication, and personalized support that helps them make informed decisions and achieve their financial goals. However, some customers also noted a lack of consistency in personnel, having dealt with multiple advisors over time. A few people felt that some consultants were young and inexperienced, which impacted their experience.

What people talk about most

Staff

Customers consistently report positive experiences with staff, praising their professionalism, helpfulness,... See more

Service

Clients share positive opinions on service, highlighting the professional, thorough, and comprehensive advice... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of adaptation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We reached out to Group about two years ago as we wanted to make sure we were managing our finances and especially our pensions as efficiently as possible After our initial (free!) consultation we dec... See more

Company replied

Rated 5 out of 5 stars

From the start I got great advice, explained in easy language and no hard sell. Carl, kept me informed of my options, so I could make an informed choice. Very professional and friendly company, loo... See more

Company replied

Rated 5 out of 5 stars

I spoke with a wonderful colleague from Reeves called Ellis Bowen, he was extremely well informed, had a level of expertise that filled me with confidence. It was not a sales pitch which I was worrie... See more

Company replied

Rated 5 out of 5 stars

Reeves have been great throughout. I have now been with them for going on 4 years. As things change Chris my advisor listens and understands my circumstances and adapts to suit my situation. During my... See more

Company replied


Company details

  1. Financial Consultant

Written by the company

Reeves Group has over 100 employees and founding brand, Reeves Independent has been an FT Adviser Top 100 financial advice firm four years running. All Reeves Group brands work to the joint objective of putting our clients at the heart of everything we do. Reeves Group Brands: Reeves Independent - Pension specialists. We work with you to create a bespoke plan, ensuring you get the retirement you deserve. Reeves Financial Services - Our expert advice can help you navigate complicated markets and make your money work harder.


Contact info

4.8

Excellent

TrustScore 5 out of 5

881 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have been with Reeves for almost 3…

I have been with Reeves for almost 3 years and although it took a while to move my old pension pot into the system, I have been more than satisfied with the service provided by Reeves in helping me decide when to retire. I have appreciated the regular monthly updates, the 1-1 calls with the Tom and the overall professionalism of the group. I feel comfortable to enter this next phase of living

12 May 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind review. We’re so pleased to hear that the support from Tom and the team, along with the regular updates and calls, helped you feel confident about your retirement plans.

We appreciate your trust in Reeves.

Rated 5 out of 5 stars

Pension advice

From the start I got great advice, explained in easy language and no hard sell.
Carl, kept me informed of my options, so I could make an informed choice.
Very professional and friendly company, looking forward to working with this company and personnel.
5 stars from me.

30 April 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hi Philip,

Thank you for the fantastic review. We’re delighted to hear that you felt comfortable and well-informed throughout the process, and that the advice was clear and easy to understand.

Carl will be especially pleased to know his support made a positive difference in helping you make confident, informed decisions.

We really appreciate your kind words about our team, and we look forward to continuing to work with you in the future.

Rated 5 out of 5 stars

The whole experience was very…

The whole experience was very professional and the advice very thorough and comprehensive.

10 April 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello, Richard.

Thank you for your kind words. We’re really pleased to hear you found the experience professional and the advice thorough and comprehensive. It means a lot to us, and we’re always here if you need any further support.

Rated 5 out of 5 stars

Now more in control of my pension

Everything was explained in detail and we were taken through it all step by step over a number of different sessions. We are now going to be able to be in more control of our pensions in preparation for retirement.

2 April 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your thoughtful feedback. We’re really pleased to hear that you found the process clear and helpful, and that taking things step by step across the sessions made a difference.

It’s great to know you now feel more in control of your pensions as you prepare for retirement, supporting you to reach that confidence is exactly what we aim for. If you ever have any further questions, we’re always here to help.

Rated 5 out of 5 stars

Good honest advice

Good honest advice, no gimmicks no pressure, just a genuine commitment to helping people plan better for retirement. Can't fault them and will use again and would definitely recommend.

2 April 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for such thoughtful feedback. We’re really pleased you felt the advice was honest, straightforward, and focused on genuinely helping you plan for retirement, that’s exactly what we strive for.

We truly appreciate your trust and your recommendation, and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Professional pension advice

Professional, responsive, very knowledgeable and had a great way of explaining things.

Would not hesitate to recommend.

1 April 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello Chris,

Thank you for your kind words. It’s great to hear you found the support professional, responsive, and easy to understand, that’s exactly what we aim for. We really appreciate your recommendation.

Rated 5 out of 5 stars

So easy......

So easy to explain to.
So easy to understand their advice.
So easy to model what you need from retirement investment.
So easy of adapt.

They make it so easy and painless.

1 April 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for such a fantastic review.

We’re really pleased to hear that everything felt clear, straightforward, and easy to follow, that’s exactly what we aim for. Helping you understand your options and confidently plan for retirement, without the usual complexity, is at the heart of what we do.

We’re glad the process felt smooth and adaptable to your needs, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing team of professional people

The whole team at Reeves ( and especially Tom) have been exemplary in helping us through the whole process of planning for and taking early retirement. They ensure we are well informed every step of the way. We would definitely recommend them.

18 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hi Pam,

Thank you so much for your kind words and recommendation. We’re delighted to hear that you had such a positive experience with the team, and we’ll be sure to pass your feedback on to Tom - he’ll really appreciate it.

As always, if there's anything more we can help with, don't hesitate to reach out.

Team Reeves

Rated 5 out of 5 stars

Clear Guidance and Excellent Support

The Reeves team took the time to explain everything clearly and ensure I fully understood each step. They were thorough throughout the process and remained in regular contact to make sure I had all the information I needed. I truly appreciated their professionalism and support.

11 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind feedback. We're really pleased to hear that the team took the time to explain everything clearly and kept you informed throughout the process. Providing thorough guidance and ongoing support is something we take great pride in, so it’s great to know you felt well looked after.

Rated 5 out of 5 stars

Holistic review and planning retirement goals

Really appreciated the discussion and direction provided by Sandy Haire and Team (Oliver and Ellis). Finding ‘dormant’ pension investments and ensuring all investments are now productive. Having been made redundant midway through our discussions, Reeves were able to pivot on the approach and optimise the investment strategy to align with my new priorities. Great job and expect more referrals from me!

4 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your kind feedback. We're delighted to hear that Sandy, Oliver, and Ellis were able to help identify your dormant pension investments and adapt the strategy to suit your new priorities.

We really appreciate your trust in Reeves Group and look forward to supporting you going forward.

Rated 5 out of 5 stars

I had a call with Chris from Reeves…

I had a call with Chris from Reeves Group and the experience was excellent. He was extremely helpful, knowledgeable, and took the time to explain everything clearly without making anything feel rushed or complicated. It’s refreshing to speak with someone who is both professional and genuinely interested in helping you understand your options. I really appreciated his transparency and patience throughout the conversation. Highly recommended.

6 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for taking the time to share your feedback. We're delighted to hear that you had such a positive experience speaking with Chris. Providing clear, helpful, and transparent advice is something we take great pride in, so it’s wonderful to know Chris made the conversation informative and comfortable without ever feeling rushed.

Your kind words mean a lot, and we truly appreciate the recommendation. If you ever need any further guidance, we’re always here to help.

Rated 5 out of 5 stars

Wished we'd joined sooner!

We reached out to Group about two years ago as we wanted to make sure we were managing our finances and especially our pensions as efficiently as possible After our initial (free!) consultation we decided we could greatly benefit for the advice we'd been given and signed up straight away. Our pensions are now performing to a much higher standard and the ongoing financial advice given has been a huge help. The charges are extremely reasonable and we just wish we'd joined earlier!

5 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hi John,

Thank you so much for sharing your experience. We're delighted to hear that the initial consultation was helpful and that you decided to join us. It's great to know that your pensions are now performing better and that the ongoing financial advice has been valuable in helping you manage your finances with confidence.

We really appreciate your kind words about our service and charges. Helping clients feel secure and supported in their financial journey is exactly what we aim for. Thank you again for your trust and for taking the time to leave such positive feedback.

Rated 5 out of 5 stars

I’ve always received a warm and…

I’ve always received a warm and friendly reception from Reeves, combined with very good information and to an extend so rather accurate mind reading. James is great, high recommended as are Reeves

4 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hi Jason,

Thank you for the kind words. We’re glad you’ve had such a positive experience with Reeves and James. We really appreciate your recommendation!

Team Reeves

Rated 5 out of 5 stars

Excellent onboarding experience

Oliver and Sandy were excellent in the communication with me and always available to answer any questions I had.

4 March 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words! We’re thrilled to hear that Oliver and Sandy provided excellent support and made your onboarding experience smooth. We’re always here to help and are glad you felt well taken care of.

Team Reeves

Rated 5 out of 5 stars

Great onboarding experience - Adam Bateman

After taking way too long to adopt a more proactive pension planning strategy, I scheduled a meeting with Adam Bateman at Reeves to explore the services they offer. As someone with no real understanding of financial markets, and given the significance of retirement financial planning and the substantial sums at stake, Adam was great at providing a clear and compelling explanation of how Reeves can genuinely benefit my family and me. His approachable demeanour reassured me that I am trusting an organisation that truly prioritises my interests. I particularly appreciated that Adam could give me a layman's explanation of things when required. If you are thinking about your financial plans for the future and, in particular, pension planning, I strongly recommend setting up a call with Adam Bateman at Reeves

27 February 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hi Tony,

Thank you so much for your kind words.

We’re really pleased to hear that Adam was able to make pension planning feel clear and approachable, and that you felt confident and supported throughout the process. Helping clients understand their options in a straightforward way is exactly what we aim for.

We truly appreciate your recommendation and your trust in Reeves.

Rated 5 out of 5 stars

Been with Reeves now for couple years…

Been with Reeves now for couple years and just continue to be impressed by the people I deal with. My wife and my mother have both moved over to Reeves and we welcome their professional but friendly approach. Just had a very honest call with Thomas and today with James that’s made me see I can retire much earlier than I thought and can enjoy life

23 February 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello Lee,

Thank you for sharing your experience. It’s wonderful to hear that our team has made such a positive impact on you and your family. We’re delighted that Thomas and James were able to provide clear, honest guidance to help you plan for an earlier and more enjoyable retirement. Your trust and recommendation mean a great deal to us.

Rated 5 out of 5 stars

Brilliant service and advice from Elliott at Reeves

I have to say from day 1 in dealing with Elliott it has been very clear and extremely helpful. Elliott is a great asset to Reeves, I can highly recommend Reeves and Elliott.

23 February 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you so much for your kind words. We’re thrilled to hear that Elliott provided such clear and helpful guidance from the start. We’ll be sure to pass on your praise. Elliott is indeed a valued member of the Reeves team. Your recommendation means a lot to us.

Rated 4 out of 5 stars

Great Service

I have been with Reeves since late 2021, just prior to the invasion of Ukraine. My one criticism would that over that period I have dealt with a number of advisors over that time. I have no criticisms of the service but some consistency of personnel would have been better. I have dealt with James Faley over the last 6 months and I have been very pleased with the service he has provided. I am retiring soon and James has helped model different cash flow scenarios which has been very helpful in making decisions at such a significant life change.

9 February 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Thank you for your review and for being a valued client since 2021.

We’re pleased to hear how helpful James has been in supporting you as you approach retirement. Planning for such an important life change can feel complex, so it’s great to know the cashflow modelling has helped you make confident decisions.

We appreciate your trust in Reeves and wish you all the very best for your retirement. James and the team are here whenever you need us.

Rated 5 out of 5 stars

You have making the right choice!

As a new client to the Reeves Group in preparation to embark on the next chapter of my life,
I could not praise the onboarding experience from end to end, which was bettered by the high communication skills of Adam Bateman of whom excelled with every interaction prior to onboarding.
Every step was articulated simply with consistent transparency, clarity and clear demonstration of dedication always on display from Adam making sure that I was assured that I have made the right choice.

I am already looking forward to the next steps…

Best Regards Wayne..

2 February 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

Hello,

Thank you so much for your kind words and for placing your trust in Reeves Financial Services as you prepare for this exciting next chapter.

We’re delighted to hear that your onboarding experience was smooth, clear and reassuring from start to finish. Adam takes great pride in making every step simple, transparent and tailored to each client, so your feedback will mean a great deal to him.

We’re really looking forward to supporting you on the journey ahead and helping you move forward with confidence.

Rated 5 out of 5 stars

pension collection

Another Great experience sorting my transition from work to claiming my pension with Thomas Telezynski and Reeves. Good advice and very easy to deal with.
Thanks very much Tom

3 February 2026
Unprompted review
Reeves Group logo

Reply from Reeves Group

hank you for your kind words. We’re thrilled to hear that Tom and the team made your pension transition smooth and stress-free. Tom will be delighted to hear your feedback!

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