I got a very quick and polite response from Courtney when I enquired how to register my new Redring shower. Basically, just keep the receipt to show, if needed, for 3 years. Excellent communicatio... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Top service from Holly on t'other end of the phone. Had a question about our 35 year old Redring shower that has never once gone wrong until now (2026)! Response came next day and was a comprehen... See more
Company replied
Our water heater stopped working suddenly after nearly fifteen months. I contacted Zoe from Redring's Customer's Service to get some help. A series of emails were exchanged in order to find out the c... See more
Company replied
We had a problem with our REDRING shower. Red light flashing inside . No display or water coming through. Zoe the customer service helper was fantastic on phone calls and email. She suggested we try... See more
Company replied
4.6
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I needed some help with a quite old…
I needed some help with a quite old RedRing Immersion heat controller, the response was super fast and super helpful. Thank you Tracy !
15 December 2025
Unprompted review
Reply from Redring
Hello John
I was delighted to read how Tracy from our Team here at Redring helped with your latest enquiry.
Tracy is a real star when it comes to helping our customers.
Keith - Group Customer Services Manager
We had a problem with our REDRING…shower
We had a problem with our REDRING shower. Red light flashing inside . No display or water coming through.
Zoe the customer service helper was fantastic on phone calls and email. She suggested we try a new PCB ( mother board) it arrived through Evri extremely quickly. We have yet to get a registered plumber to try and see if it is that. If not Zoe said to contact again to sort. Great customer service. Thankyou xx
28 November 2025
Unprompted review
Reply from Redring
Hello Eddie
Many thanks for your 5 star Trustpilot review about your recent experience with Red Ring Customer Service.
Here at Red Ring we always place our customers at the heart of everything we do and I was delighted Zoe from our Team achieved this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Beyond grateful!
I dont normally do reviews but after the great service ive had i felt i must, i cant thank Tracy enough, every email she repied back to me quuckly keeing me updated in what was going on and getting a very worrying problem for two 90 year olds sorted. Great customer service.
18 November 2025
Unprompted review
Reply from Redring
Hello Lisa
I was delighted to read your kind words about the recent service you received from Tracy in our Customer Services Team.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations.
Thanks again
Keith - Group Customer Services Manager
Great company very helpful nothing is…
Great company very helpful nothing is too much trouble
Friendly and approachable
6 November 2025
Unprompted review
Reply from Redring
Dear Clare
Many thanks for taking the time to leave your Trustpilot review.
At RedRing our customers comments and feedback are very important to us.
I was delighted to read your recent contact with our Customer Services Team was a smooth and efficient one.
Best wishes
Keith - Group Customer Services Manager
Replacement model enquiry as the…
Made a replacement model enquiry as the original after 23 yes had given up.
Reply received early the same day very efficient service thank you Diane.
28 October 2025
Unprompted review
Reply from Redring
Hello Stephen
I was so pleased to read your 5 star Trustpilot review about how Diane helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
Chioma was very polite and…
Chioma was very polite and understanding on the telephone, excellent customer service skills nothing was too much trouble. Chioma explained everything to me
16 October 2025
Unprompted review
Reply from Redring
Hello JT
It was wonderful to read your 5 star Trustpilot review.
Here at Redring we are very proud of Chioma and her colleagues within our Customer Services Team and how they always look after our customers so well.
Keith - Group
Problem with shower
Problem with shower, sorted out with no fuss, excellent service from Tracy who sent a new unit, top marks
1 October 2025
Unprompted review
Reply from Redring
Hello Ken
Many thanks for your 5 star Trustpilot review.
I was delighted to read how Tracy from our Customer Services Team helped with your enquiry about your shower.
Best wishes
Keith - Group Customer Services Manager
Mean and Unhelfull
I sent them an email about a flow valve leak and they told me it was not covered by guaranty and that I should take it up with my installer. My installer has advised me to take off the hose and fit a blanking cap. I measured the drip and it was 7.4 litres per hour. On a 30 day month that would cost £16 in extra water charges.
At the moment I am using a mixer tap for my shower. That does not drip afterwards.
I am waiting for a response by the installer. A brand new unit should not fail after installation.
The product manual and the response of the company are a clear breach of 2016 Consumer rights act because there are unfair terms. They should recall all their Bright shower units and fit a redesigned control valve
14 August 2025
Unprompted review
My Redring water heater had a problem…
My Redring water heater had a problem contacted the service they were very helpful ,gave the problem and all the information on the unit,a few days they sent a new unit under warranty,it was a real pleasure dealing with this company
12 August 2025
Unprompted review
Reply from Redring
Hello Roger
It was wonderful to read your kind words about the recent service you received from our Team
Here at RedRing we believe the service we provide is different to that of other organisations and I was delighted this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager.
Spoke to an amazing lady called Diane
Spoke to an amazing lady called Diane, she could not have been more helpful if she tried, so happy with the service, thank you very much.
4 August 2025
Unprompted review
Reply from Redring
Hello Andrew
Many thanks for your 5 star Trustpilot review.
I was delighted to read how well Diane from our Customer Services Team looked after your recent enquiry.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations.
Best wishes
Keith -Group Customer Services Manager
Caring and attentive staff
When i called customer service with a question about my shower I expected to be fobbed off like so many other company's do but I must say that redoing surprised me. The technical support, understanding and attitude of the ladies that I spoke to was a pleasant surprise and I got the answers to my questions and more. Thank you ladies, your bosses should be very proud.
7 July 2025
Unprompted review
Reply from Redring
Hello
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at RedRing we believe the service we deliver is different to that of other organisations and I was delighted you experienced this with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I contacted Redring for information…
I contacted Redring for information regarding an older shower replacement.
Chioma kindly located the info I needed and speedily emailed it back to me.
Many thanks Chioma
6 July 2025
Unprompted review
Reply from Redring
Hello MAC Alarms
Thanks for your kind words about Chioma from our Customer Services Team.
If we can assist with any other enquiry in the future please feel free to drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
Good service
Great service from holly in customer service,Sorted my issue out and arranged for replacement part to be sent out with no issues
30 June 2025
Unprompted review
Reply from Redring
Hi Ian
Many thanks for your kind words about how Holly from our Customer Services Team helped with your recent enquiry.
Here at RedRing we believe the service we provide to our customers is different to that of other organisations and it was so pleasing to read this was the case with your recent enquiry.
Keith - Group Customer Services Manager
Clare from the customer service team is…
Clare from the customer service team is an absolute credit to the Redring name!
It is quite rare in the industry to come across a person so understanding, efficient and easy to deal with. Clare did not only go above and beyond to help solve the issue with the shower in question, she also stayed in contact throughout with updates, can only say what a pleasure hope she gets the recognition she thoroughly deserves
19 June 2025
Unprompted review
Reply from Redring
Hello Kiya
Many thanks for taking the time to leave your wonderful comments.
As Group Customer Services Manager for RedRing I was delighted to read how Clare from our Customer Services Team helped with your recent enquiry.
Rest assured Clare and her colleagues are always available to help with any enquiry you may have in the future so please feel free to drop us a line- we'd love to hear from you.
Keith - Group Customer Services Manager
clare was my contact she was easy to…
clare was my contact she was easy to talk to and offered good advice along with there engineers
12 June 2025
Unprompted review
Reply from Redring
Hello Tony
Many thanks for your kind words about how Clare from our Customer Services Team here at Redring.
I was so pleased to read how Clare kept you up to date and looked after you so well.
Best wishes
Keith - Group Customer Services Manager
Outstanding customer service and…
Outstanding customer service and support.
I encountered an issue with my Powerstream water heater, which was promptly, kindly and efficiently handled by Allison. A replacement was dispatched within a few days.
Highly recommended!!
11 June 2025
Unprompted review
Reply from Redring
Hello Jon
Thanks for taking the time to leave your kind words about our Customer Services Team here at Redring.
At Redring we believe the service we provide is different to other organisations and I was delighted to read this was the case with your enquiry.
Best wishes
Keith - Group Customer Services Manager
Selectronic problem
Claire was the contact advisor, very easy to talk with, and showed empathy. She was able to hear my description of the issue and immediately suggest a possible explanation. At my request she emailed me a list of engineers, which I hope will be useful.
11 June 2025
Unprompted review
Reply from Redring
Hello Michael
Many thanks for taking the time to leave your valuable feedback.
Here at Redring our customers comments are so important to us.
If we can help with any further enquires please do get in touch - we'd love to hear from you.
Keith- Group Customer Services Manager
Good service.
Handled my enquiry professionally and I received the answer I needed within 24 hrs. Thank you.
4 June 2025
Unprompted review
Reply from Redring
Hello Benjamin
Many thanks for your 5 star comments about your recent experience with our Customer Services Team here at Redring.
I was so pleased our Team looked after you and your enquiry so well.
Keith - Group Customer Services Manager
Uk call centre great customer servie
On contacting the UK call centre to report to a problem with a redring shower .The call handler Allison trouble shot the problem with the help of an engineer and dispatched the replacement part immediately the part was received in 48 hours and installed the shower is back working and all on a bank holiday weekend.
First class customer service
22 May 2025
Unprompted review
Reply from Redring
Hello
It was wonderful to read your kind words about Allison from our Customer Services Team here at Redring
Here at Redring we pride ourselves that the service we offer is different to that of other organisations.
Keith - Group Customer Services Manager
Big thanks to Allison who sorted out an…
Big thanks to Allison who sorted out an issue my mother in law had with her shower - excellent customer service
7 May 2025
Unprompted review
Reply from Redring
Hello Karen
It was wonderful to read your 5 star Trustpilot review.
I was delighted to read how Alison helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
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