Excellent service from Tower. A sensor kitchen bin developed a fault. Contacted Customer Service as the item had an extended warranty. After going through some fault finding scenarios it was clear the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent customer service received. I was after a bottle retainer clip for the Aquahet carpet cleaner. Didn't have one in stock, please contact us again in 30 days. Paired 20 days and asked again... See more
Company replied
I bought a T220022 steam iron in 2023 and registered for the extended warranty. after the jet steam button remained depressed and no longer worked, contacting customer service was easy and after e-mai... See more
Company replied
Unfortunately my Air Fryer, which I love - died again. However, I cannot fault Tower's customer service. I spoke to Martin who was wonderful. After just a brief conversation and a couple of emails... See more
Company replied
Company details
Information provided by various external sources
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Contact info
Berry Hill Road, ST4 2NL, Stoke-on-Trent, United Kingdom
- www.towerhousewares.co.uk
4.5
Excellent
5K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely outstanding service
Absolutely outstanding service. Outstanding product. Will highly recommend. Thank you
29 April 2026
Unprompted review
Amazing customer service team
Tower customer service when there is an issue with a product are amazing, so friendly and patient when they have to wait for certain information to help resolve the issue, other companies would say you have to report the issue again when you have all the information but tower just put the report on hold for me thank you tower for an amazing experience your staff are incredible!
2 April 2026
Unprompted review
Had a problem with my airfryer which…
Had a problem with my airfryer which was under warranty so contacted customer services for some help and advice.I was fortunate enough to have my enquiry dealt with by Elle and Chioma who asked the pertinent questions,assessed the problem and sorted out another appliance for me.aThank you both very much for all your help,I really appreciate it.
27 April 2026
Unprompted review
Appalling Warranty Site - good customer care.
Fortunately, the excellent Customer Care team (Kai & Joseph), compensated for the shockingly inadequate Warranty Registration site. I wasted almost an hour on poorly designed software that not only refused to recognise my product but then directed me to a 'dead' link, creating a circle of failure!
Tower need to look at this.
Happily Joseph sorted it out by bypassing the Warranty IT. A waste of my time but we got there, in the end.
28 April 2026
Unprompted review
Reply from Tower
Hi Bill,
Thank you for your review.
We’re very sorry to hear about the frustration you experienced while trying to register your warranty online. We understand how disappointing it must have been to spend time navigating a system that did not work as expected, and we apologise for the inconvenience caused.
Your comments regarding the warranty registration process and website functionality have been noted and will be shared with the relevant teams for review and improvement.
We’re pleased to hear that Kai and Joseph were able to assist and get everything resolved for you. We really appreciate your patience and your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Service
Joseph from Tower Customer Service was very efficient and sorted out my warranty claim on my Tower Air Fryer.
Thank you again Joseph
28 April 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided efficient support and was able to sort out your warranty claim for your Tower Air Fryer quickly. We’ll be sure to pass on your kind thanks to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you Joseph
Thank you Joseph, great service to find me the spare part on an old model and ensure it was correct and despatched, thank you
27 April 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help find the correct spare part for your older model and ensure it was dispatched promptly. It’s great to know you were pleased with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Prompt and efficient
Customer service were very helpful, polite, efficient and prompt when I had a problem. Thank you!
27 April 2026
Unprompted review
Reply from Tower
Hi Pauline,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team were very helpful, polite, efficient, and prompt when assisting with your issue. Your kind feedback is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
Having first of all used your website…
Having first of all used your website which was of no use at all, I phoned your customer Service help line.
I spoke Joseph who was fantastic. He dealt with my issue professionally and courteously. Want I had been struggling with for around 3 weeks Joseph sorted out in 5 minutes.
21 April 2026
Unprompted review
Reply from Tower
Hi Peter,
Thank you for your 5-star review!
We’re sorry to hear that our website was not helpful on this occasion, but we’re delighted that Joseph was able to step in and resolve your issue so quickly. It’s wonderful to know he provided professional and courteous support and sorted in minutes what had been causing frustration for weeks.
Kind Regards,
Tanya - Customer Service Operations Manager
Phone call answer quickly and ske…
Phone call answer quickly and spoke very clearly and friendly ,
and follow up emails sent straight away
22 April 2026
Unprompted review
Reply from Tower
Hi Mrs Ellis,
Thank you for your 5-star review!
We’re delighted to hear that your call was answered quickly and that you received clear and friendly support. It’s also great to know the follow-up emails were sent promptly to assist you further.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer Service 10/10
Unfortunately my Air Fryer, which I love - died again. However, I cannot fault Tower's customer service. I spoke to Martin who was wonderful. After just a brief conversation and a couple of emails - I was informed that a replacement was on its way to me. If only all customer service departments and representatives were so competent.
23 April 2026
Unprompted review
Reply from Tower
Hi Debby,
Thank you for your 5-star review!
We’re sorry to hear your air fryer experienced another issue, especially as you were enjoying using it, but we’re delighted that Martin was able to assist you so efficiently and arrange a replacement after a brief conversation and a few emails. It’s great to know you were so pleased with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Irene in Scotland
Irene in Scotland
Just have to say a huge thank you to Diane at Tower. Diane went above and beyond to help me with an air fryer replacement. DIane’s extremely pleasant and professional customer interaction with me was first class. Thank you Diane you are a huge asset and credit to the business and due to your actions and response I would have no hesitation in recommending and continuing to buy tower products. Having people like yourself with such a profound understanding of customer perception is very rare. Thank you again for all your help and understanding.
20 April 2026
Unprompted review
Reply from Tower
Hi Irene,
Thank you for your 5-star review!
We’re delighted to hear such wonderful feedback about Diane. It’s great to know she went above and beyond to support you with your air fryer replacement and provided such a professional and positive experience throughout. We’ll be sure to pass on your kind words to her.
We really appreciate your recommendation and continued support of Tower products.
Kind Regards,
Tanya - Customer Service Operations Manager
Extended warranty but lost receipt!!
I purchased my Airfryer 5/4/25, can’t find my receipt but have bank statement with transaction, took extra 3 yr warranty 26/04/25 but due to not having physical receipt my warranty and cover are useless, after all the air fryer recalls tower have had to do you would hope a company of there size and stature would see my warranty as proof I purchased the item…obviously I’m not to be taken as truthful…..air fryer started making a louder noise on right draw for about a week now I darn t use it for fear of it setting on fire!! 12months and just over a week old, designed to fail or just unlucky only they will no!!
12 April 2026
Unprompted review
Superb Customer Service!!
I contacted Customer Service because my Tower oven developed a fault. The digital panel came away and just would slot back in. I had a reply from Joseph, one of your customer service executives, who has organised a replacement. I am so grateful to him for his expertise and courtesy. I'm looking forward to receiving the replacement oven because the other one was in daily use and I've been lost without it.
23 April 2026
Unprompted review
Reply from Tower
Hi Patricia,
Thank you for your 5-star review!
We’re sorry to hear your Tower Oven developed a fault, especially as it was in daily use, but we’re delighted that Joseph was able to assist with such expertise and courtesy and arrange a replacement for you. It’s great to know you were pleased with the support you received.
Kind Regards,
Tanya - Customer Service Operations Manager
I had trouble registering my warranty…
I had trouble registering my warranty and Joseph was very helpful and sorted it out for me .
22 April 2026
Unprompted review
Reply from Tower
Hi Ivy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was very helpful and able to sort out your warranty registration for you quickly and efficiently.
Kind Regards,
Tanya - Customer Service Operations Manager
The service was very good and fast.
The service was very good and fast.
I needed to replace faulty air fryer and instructions to obtain a replacement under warranty were clearly and speedily communicated to me.
21 April 2026
Unprompted review
Reply from Tower
Hi Jaime,
Thank you for your 5-star review!
We’re delighted to hear that you were pleased with the speed and clarity of our service, and that the warranty replacement process for your air fryer was communicated clearly and efficiently.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service received
Excellent customer service received. I was after a bottle retainer clip for the Aquahet carpet cleaner. Didn't have one in stock, please contact us again in 30 days. Paired 20 days and asked again yes, we have it in stock please supply address. 3 days later a new water bottle arrived.
Many thanks for your Excellent customer service.
22 April 2026
Unprompted review
Reply from Tower
Hi Justin,
Thank you for your 5-star review!
We’re delighted to hear you had such a positive experience sourcing your bottle retainer clip for your AquaHeat Carpet Cleaner. It’s great to know our team kept you updated, checked stock for you, and were able to dispatch your replacement water bottle quickly once available.
We really appreciate your kind feedback about our customer service.
Kind Regards,
Tanya - Customer Service Operations Manager
Once Keighley took over the problem was…
Once Keighley took over the problem was sorted
22 April 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to step in and resolve the issue for you. It’s great to know everything was sorted quickly and that you were happy with the service.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a kettle which I registered under…
I had a kettle which I registered under guarantee with Tower upon purchase. In less than 2 years the kettle decided to go on the blink (literally and metaphorically). I contacted the lovely Diane on the 'phone at Tower and having supplied her with relevant information, within a couple of days a replacement kettle was on its way to me. Excellent service.
22 April 2026
Unprompted review
Reply from Tower
Hi Linda,
Thank you for your 5-star review!
We’re sorry to hear your kettle developed an issue, but we’re delighted that Diane was able to assist you so quickly and arrange a replacement within a couple of days. It’s great to know you were pleased with the service you received.
Kind Regards,
Tanya - Customer Service Operations Manager
Our Smeg kettle developed a fault and…
Our Smeg kettle developed a fault and Tower kindly sent a replacement. Polite and friendly service
21 April 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re sorry to hear your kettle developed a fault, but we’re delighted that our team were able to arrange a replacement for you. It’s great to know you found the service polite and friendly throughout.
Kind Regards,
Tanya - Customer Service Operations Manager
warranty
prompt reply to my email and problem dealt with very quickly by Kayleigh.
21 April 2026
Unprompted review
Reply from Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to respond promptly to your email and resolve your issue quickly. Your kind feedback is greatly appreciated.
Kind Regards,
Tanya - Customer Service Operations Manager
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