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RedPocket Mobile Reviews 

4,251
•
TrustScore 4.5 out of 5

4.5

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for their helpfulness, patience, and efficiency in resolving issues. Many people highlight the excellent service and quick response times, making interactions pleasant and effective. Reviewers also appreciate the ease of switching carriers and the consistent quality of the service provided. However, some customers also noted difficulties with the user experience, particularly during activation or when making account changes, describing these processes as glitchy or complicated. A few other people also felt that customer support could be unhelpful at times, leading to long waits and unresolved issues.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting the great cost and consistent service... See more

Response time

Users describe positive interactions with response time, with many customers reporting that their questions... See more

User experience

Consumers find user experience to be ambiguous, with some reviewers reporting a straightforward and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more

Company replied

Rated 5 out of 5 stars

Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more

Rated 5 out of 5 stars

I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more

Rated 5 out of 5 stars

The support is very good. It was relatively painless to switch cell network carriers. I changed the network from AT&T to Verizon on the fly. It worked as planned. thanks goes to RP CS Ren the agent... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Written by the company

At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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4.5

All reviews

(4,251)

405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Agent

The agent was very patient and professional. Ren handled my account concerns with care and resolved my issues.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Correct information

I was having an issue with getting the correct amount of data remaining in my account in both the app and on the website. RP CS Ren escalated the issue and generating the help code also got the correct info showing in both the app and the website.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Red pocket mobile is a scam!!!!.

Red pocket mobile is a scam!!!!.
I bought the $30 yearly plan from eBay for my family and my self. I bought about 9 lines . I clearly asked the customer support team if I could add more than one line on my account and they accepted. It’s has not been up to two weeks and they suspended all the lines without giving me a valid reason for doing that. To top it off they even deleted my account and I can’t ask for a refund .
Scammers scammers scammers
And they advised me against red pocket I didn’t listen
Scammers Scammers.
I need my $300+ refunded

17 June 2026
Unprompted review
Rated 5 out of 5 stars

It completely solved my problem and…

It completely solved my problem and achieved a lower cost. But how do I renew the subscription? I want to continue using it, and I'm wondering if the price will increase in the future.

16 June 2026
Unprompted review
Rated 4 out of 5 stars

Great price

Great price, worked out of the box with minimal fuss. I wish Wi-Fi calling worked, but I understand how AT&T provisions this can cause issues. This was a great way to get back into having a real phone number. I also understand when bringing your own phone like I did, not everyone will have the same experience. Mine was good, however. Let's see how this goes in the long run!

14 June 2026
Unprompted review

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