Delivered speedily, and product was good. Additionally, I was after some information from the manufacturers of the product. I had tried to contact them twice, but received no reply after a fortn... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Some paint went missing I want aware of it first Rawlins contacted me as they couldn’t understand why dpd had not delivered it. I checked home it wasn’t missing. I contacted them and next day replacem... See more
Company replied
Customer service were so on point! They answered all of my questions regarding the resin I was buying and they were very professional and knowledgable. Delivery service was great, each order showed up... See more
Company replied
It was really helpful to be able to speak to someone about the product I was intending to buy. They were very knowledgeable and gave me excellent advice not only on the products I needed but applicati... See more
Company replied
Company details
- Paint Store
- Decoration and Interior Design Store
- Fire Protection System Supplier
- Industrial Supermarket
- Paint Manufacturer
- Tool Store
Information provided by various external sources
Established since 1873, we have around 142 years’ experience of advising and supplying paint to the trade & retail. As a family run business, we value every customer and their needs, and pride ourselves on being able to offer friendly, expert advice to every customer no matter what their business size or spend.
rawlinspaints.com Details
Written by the company
Contact info
Northspeed House, LS11 9NF, Leeds
- 01132455450
- sales@rawlinspaints.com
- www.rawlinspaints.com
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 month
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Great service and advice
19 March 2026
Reply from Rawlins Paints
Thanks Paul. We’re pleased to hear you were happy with both the service and the advice provided. Helping customers choose the right products for the job is what the team is here for, so your feedback is greatly appreciated.
Excellent Customer Service
Excellent Customer Service, providing advice and promptly addressing product queries.
2 April 2026
Reply from Rawlins Paints
Thanks Oil. We really appreciate the kind comments. Providing clear technical advice and responding quickly to product queries is a big part of what the team aims to deliver, so it’s great to hear that reflected in your experience. Thanks again for your support.
Absolutely poor service from this…
Absolutely poor service from this company I ordered a resin bound kit item came in separate delivery’s 4 in total , one item was damaged 3 weeks later damaged item arrived , unfortunately this was not enough for my project so regrettedly had to purchase another kit from same company no surprise this delivery came in one shipment but with a bag missing now it looks to be a long wait to have this rectified stay clear of this company if you are expecting things to go smoothly
29 April 2026
Unprompted review
Reply from Rawlins Paints
Thank you for your review, Sandy. We’re sorry to hear about the issues you experienced with your deliveries and the delays in resolving the damaged and missing items.
After your review was posted, we requested your contact details through Trustpilot but unfortunately did not receive a reply. We then located your order details directly and have since tried reaching out by phone and email, but have been unable to speak with you.
If you can call us back on 0113 2455450, option 2, or email nick@rawlinspaints.com, we will be more than happy to look into this further and help resolve the matter.
We hope to hear from you soon.
Fast delivery and perfect service thanks
18 March 2026
Reply from Rawlins Paints
Thanks for the great feedback. We’re really pleased everything arrived quickly and that the service was spot on. Thanks again for choosing Rawlins.
Overall the staff were very helpful and…
Overall the staff were very helpful and well informed, However, be aware that even though the product says it is in stock on the website and available for next day delivery, It might not be. Two weeks lead time on a product that I paid for a pre ten next day, is not quite the same.
1 April 2026
Colour had not been added to the paint
Colour had not been added to the paint.
On line chat eventually arranged to send further pot
30 March 2026
Easy to use website
Easy to use website, brought this paint last year, bit expensive, but hubby said paint is excellent, looks lovely on my walls.very quick delivery,
31 March 2026
Reply from Rawlins Paints
Thanks Georgina. We’re really pleased to hear you found the website easy to use and that the paint performed so well on your walls, it’s great to know the finish proved worthwhile. Thanks again for your continued custom and for mentioning the quick delivery too.
Reply from Rawlins Paints
Thanks Yuriy. Great to hear you were pleased with the product and found it easy to apply, appreciate you taking the time to leave a review.
Thank you Nick
Nick from Customer services was extremely helpful in explaining the application of the product. Having miss read the instructions he has helped me understand the correct way to apply the paint. I couldn’t be happier with his input.
30 March 2026
Reply from Rawlins Paints
Thanks Benjamin, that’s fantastic to hear. We’ll be sure to pass your comments on to Nick.
Don't drop
Rolled out of the car and it split open
Not your fault, but not in strong plastic bins.
30 March 2026
Reply from Rawlins Paints
Thanks George for the feedback. We appreciate you taking the time to leave a review, and your comments have been noted.
Reply from Rawlins Paints
We really appreciate kind comments about our staff and service. It’s great to know the team made a positive impression, and we hope to help again soon.
Our experience was above avarage the…
Our experience was above avarage the only concern is lapse of time. We hope our next transaction will improve on delivery time.
30 March 2026
Reply from Rawlins Paints
Thanks Henry for the feedback. We’re pleased your overall experience was a positive one, though we appreciate your comments regarding the delivery time. We’re always working to improve dispatch and courier performance, and we hope your next order arrives much more quickly. Thanks again for choosing Rawlins.
Super fast delivery at a reasonable…
Super fast delivery at a reasonable price. Customer advice on paint choice was also top notch.
14 March 2026
Reply from Rawlins Paints
Thanks Evan, we really appreciate the feedback. Great to hear the delivery was fast, the pricing hit the mark, and the advice helped you choose the right paint for the job. Thanks again for taking the time to leave a review.
Quality paint delivered quickly
Response to my order was quick and efficient and item arrived very quickly. The paint was of good quality and I was very pleased with the finished result.
Thank you
12 March 2026
Reply from Rawlins Paints
Thanks Maggie, that’s lovely to hear. We’re really pleased the paint arrived quickly and gave you the finish you were hoping for. Thanks again for ordering from Rawlins.
Easy to order great experience came on…
Easy to order great experience came on time no problem pack well
23 March 2026
Reply from Rawlins Paints
Thanks, Trevor. We're really pleased everything went smoothly from start to finish. Glad ordering was easy, the delivery arrived on time, and everything turned up well packed.
Quilty and professional finish
Paint was delivered on time
The product used gave the protection I needed step by step guild for the painter ,this gave a professional finish
I would definitely pass on this company details
10 March 2026
Reply from Rawlins Paints
Really glad the paint arrived on time and gave you the protection you needed. It’s great to hear the step-by-step guidance helped the painter achieve a proper professional finish. We really appreciate you saying you’d recommend us too.
Reply from Rawlins Paints
Thanks for coming back again! Great to hear you’re happy with both the paint and the service, always appreciated.
The staff was very helpful
The staff was very helpful . The product fantastic fast delivery
19 March 2026
Reply from Rawlins Paints
Thanks for the feedback! Pleased to hear the team were helpful and that the product delivered as expected. Great to know it all arrived quickly too.
great customer service
everytime i needed advice on what paint to purchase for my required job it was on hand and the time response was outstanding
the level of detail they went into with specification was good and reassuring the correct product was supplied
10 March 2026
Reply from Rawlins Paints
Thanks, Karl , that's great to hear the advice was there when you needed it and that the response times stood out. Getting the specification right is key, so it’s good to know you felt confident in the product supplied. Appreciate you sharing this.
I recently ordered a resin kit
I recently ordered a resin kit , everything from ordering to delivery was easy and well informed, I noticed a error with my order which was quickly sorted, I would definitely be using this company again, Laura in the office is amazing. Thank you again.
13 March 2026
Reply from Rawlins Paints
Thanks Angela. Really pleased to hear everything went smoothly from order to delivery, and that the issue was sorted quickly. Laura will be glad to hear your kind words too. We look forward to helping again next time.
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