Rated People Reviews 

19,525
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service provided, often highlighting its efficiency, professionalism, and the quality of work delivered. Many people commend the staff for being punctual, polite, and highly communicative, contributing significantly to a positive overall experience. However, some people mentioned concerns regarding pricing, finding it higher than anticipated or expensive for the services provided. Additionally, a few other people also felt that communication and response times were sometimes problematic, with reports of ignored contact attempts or significant delays in receiving help.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of... See more

Staff

Consumers find staff to be positive, with many reviewers praising their professionalism, efficiency, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers expressing satisfaction... See more

Customer communications

Customers had ambiguous experiences with contact, with many expressing significant frustration over... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bradley the electrician was punctual efficient and communicated really effectively He was very quick and tidy Price was a bit more than l expected but l guess that’s the rate these tradesman comm... See more

Company replied

Rated 5 out of 5 stars

Excellent work, a very neat and tidy job especially the work on the conservatory. William was polite, on time, cleared away all the rubbish and kept me posted between the two lots of work. So when we... See more

Rated 5 out of 5 stars

My garden was getting me down. The ongoing battle with weeds was being lost. I posted a tidy up and maintenance job on rated people and the response was almost immediate and a tradesman visited in 30... See more

Rated 5 out of 5 stars

Fairly new to the area, we needed a plumber for a couple of small non urgent jobs. Unable to obtain a professional through recommendation I looked at this site, read others experiences and placed t... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

About Rated People

Written by the company

We’ve been matching homeowners with skilled, local tradespeople since 2005. We make it easy for homeowners to find the right professional for their work, and help tradespeople build and run successful businesses all over the UK.
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Over 50,000 homeowners trust us to find them tradespeople each month. Find out how Rated People works for tradespeople →

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Contact info

3.8

Great

TrustScore 4 out of 5

20K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(19,525)

757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good job done

Marek and Michael did a great job in converting my bathroom into ashower room, and I am delighted with the result. They were hard-working and courteous, and always respected the property. I would not hesitate to give them another job.

6 July 2026
Rated 5 out of 5 stars

Maki electrics

Great service from maki really helpful fair price including fittings will recommend and use again thanks maki

30 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so happy to hear about your excellent experience with the trader! We truly appreciate your rating

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Woeful service when trying to report a tradesman who took my money without completing the job

I’ve tried multiple times in multiple ways to report a tradesman who left the job I prepaid for without completing it and having smashed a window of the back door. The business I hired have ignored my attempts to contact, have somehow managed to remove my feedback on their profile, and Rated People haven’t answered how this is possible or how I can report this firm. It’s Green Landscapes in Hayes FYI.

28 June 2026
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration.

We have previously contacted you by email regarding your concerns but have not yet received a response. Please check your inbox, including your junk or spam folder, and reply to our email so we can investigate this matter further.

We appreciate the opportunity to look into your concerns and look forward to hearing from you.

Many Thanks,

The Rated People Team

Rated 4 out of 5 stars

More people required

Quick response to email. But still not sorted out
Need more people to ring you and speak one to one,this would help alit of people ,rather just ai

1 July 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We appreciate your feedback and understand your preference for direct communication. We are actively working to improve our support options to better assist everyone.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Exterior woodwork painting

I wanted the wooden windows and doors at the front of my house painted. There was quite a bit of preparation needed as the old paint was peeling in places. New PC Design came promptly and gave me a reasonable quote for the work. We had to rearrange the start date due to bad weather but he communicated effectively and came when he said he would. He worked tidily and efficiently and did a good job and the exterior woodwork now looks clean and fresh. I would recommend this company and am pleased with the result.

11 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We truly appreciate you taking the time to share your positive experience. We're delighted to hear that the trader provided a reasonable quote and effectively communicated updates regarding the start date. It's wonderful to know that the preparation work, painting, and overall efficiency met your expectations, leaving your exterior woodwork looking clean and fresh. We are so pleased you are happy with the result and would recommend them.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Small Plumbing Job

I contacted Rated People as I required a small plumbing job (water leak on a radiator) VIO and PLUMBING Team replied very quickly and were able to repair with 2 day.
Nice guy and terrific job he did to! Would use him and pass on his details to anyone should they need any work to be carried out!
John Hill

30 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're so pleased to hear about your positive experience with the trader! It's wonderful that they were able to resolve your radiator leak quickly and efficiently. Thank you for your kind words.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Job completed as required

Job completed as required. Arrived on time, brought own tools and equipment, was a clean efficient worker. Very pleased with result. Put everything back in place and cleaned up afterwards.

24 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We're delighted to hear that the job was completed to your satisfaction and that the worker was efficient and tidy. Thank you for sharing your positive experience!

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

No show

Wanted someone to clear a front driveway and rear garden in Basildon. Arranged with a guy called Michael (Irish) to meet at the property to give me a quote.
He suggested the time, but did not show up, nor did he or his colleague (James) bother to contact me to let me know.
If you are in the Basildon area, be sure to avoid anyone with those names - completely unreliable.

29 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration with the missed appointment and lack of communication.

We would like the opportunity to look into this further. Please contact us directly at support@ratedpeople.com with more details so we can investigate what happened and assist you further.

Many Thanks,

The Rated People Team

Rated 2 out of 5 stars

Don't trust the reviews

I had a bad experience with an electrician from rated people and as a result I left a review on their site to protect others. I received numerous calls and messages from the electrician in which he called me a liar. The following day he told me that he had them remove my review! I will have to pay to have the job done again so I definitely won't be using rated people to find any contractors in the future

25 June 2026
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding the work and subsequent communication.

We have reached out to you directly to look into this further and would appreciate the opportunity to investigate what has happened.

We take matters of this nature seriously and appreciate you bringing this to our attention

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Steadfast Structures....AVOID AT ALL COST.

Mike the so called builder from steadfast structures of newport turned up to change steps into a ramp at the front of the house as I have muscular dystrophy and need disability access, my Wife and I are disgusted with the finished job which He took two attempts to get it into the total mess that He has made and didn't even complete the work that We agreed for the price. The finished work is disgraceful and He even charged My Wife £100 above the agreed price.Steadfast structures should be avoided at all costs as their workmanship is disgraceful.AVOID THIS COMPANY.There are photos available.Since then We've had a proper builder look at the job and has quoted £2700 to rectify their disgusting work.All steadfast structures work has to be removed and proper preparation work done to do the job properly.Steadfast structures of Newport yesterday (7/07/2026) texted to say they would refund £375.....surprise surprise no money refunded.

27 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns you’ve raised regarding the quality of the work and the agreed price.

We take issues of this nature seriously and would like the opportunity to look into this further. Please contact us directly at support@ratedpeople.com with more details so we can investigate the matter fully.

We appreciate you bringing this to our attention and will review this with the trader involved.

Many Thanks,

The Rated People Team

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