Rated People Reviews 

19,525
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 822 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service provided, often highlighting its efficiency, professionalism, and the quality of work delivered. Many people commend the staff for being punctual, polite, and highly communicative, contributing significantly to a positive overall experience. However, some people mentioned concerns regarding pricing, finding it higher than anticipated or expensive for the services provided. Additionally, a few other people also felt that communication and response times were sometimes problematic, with reports of ignored contact attempts or significant delays in receiving help.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of... See more

Staff

Consumers find staff to be positive, with many reviewers praising their professionalism, efficiency, and... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers expressing satisfaction... See more

Customer communications

Customers had ambiguous experiences with contact, with many expressing significant frustration over... See more

Response time

Users describe ambiguous interactions with response times, with some customers experiencing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bradley the electrician was punctual efficient and communicated really effectively He was very quick and tidy Price was a bit more than l expected but l guess that’s the rate these tradesman comm... See more

Company replied

Rated 5 out of 5 stars

Excellent work, a very neat and tidy job especially the work on the conservatory. William was polite, on time, cleared away all the rubbish and kept me posted between the two lots of work. So when we... See more

Rated 5 out of 5 stars

My garden was getting me down. The ongoing battle with weeds was being lost. I posted a tidy up and maintenance job on rated people and the response was almost immediate and a tradesman visited in 30... See more

Rated 5 out of 5 stars

Fairly new to the area, we needed a plumber for a couple of small non urgent jobs. Unable to obtain a professional through recommendation I looked at this site, read others experiences and placed t... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

About Rated People

Written by the company

We’ve been matching homeowners with skilled, local tradespeople since 2005. We make it easy for homeowners to find the right professional for their work, and help tradespeople build and run successful businesses all over the UK.
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Over 50,000 homeowners trust us to find them tradespeople each month. Find out how Rated People works for tradespeople →

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Contact info

3.8

Great

TrustScore 4 out of 5

20K reviews

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Asks customers to review

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3.8

All reviews

(19,525)

753 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I’ve always managed to get a tradesman…

I’ve always managed to get a tradesman in to do the work required. Only one negative is Rated people close your job after maximum 3 quotes!

7 June 2026
Rated People logo

Reply from Rated People

Hi,

We're glad to hear you've successfully connected with tradespeople for your projects. We understand your concern about the job closing after three quotes, and we appreciate your feedback. We are always looking for ways to improve our service.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Tom from Drayton Property Services

Tom from Drayton Property services did three 'small jobs for me. Two he did were ok, but the third, moving a floating shelf from one position to another was a disaster. It looked ok when he completed the job, so I paid him. After he left I placed some stationary items on the shelf and it collapsed. It was a botched job. I phoned him and he said he would come back the next day and fix it. Since then, despite many attempts to contact him by phone and a text message, I have never heard from him. He has disappeared but kept the money.

22 June 2026
Unprompted review
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Reply from Rated People

Hi,

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you were disappointed with the work carried out.

We have reached out to you directly to gather more information and look into this matter further.

We take feedback like this seriously and would appreciate the opportunity to investigate and work towards a resolution.

We look forward to hearing from you

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Loft hatch

China (Manjit) communicated with me when he was on his way. He turned up on time and was honest about the job that needed doing. Told me exactly what needed to be done. Was very polite, friendly and was very professional and helpful and I would definitely use him again.

22 June 2026
Unprompted review
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Reply from Rated People

Hi,

We are so pleased to hear about your positive experience with the trader. We truly appreciate your kind words regarding their professionalism, clear communication, and helpfulness.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

the company was J.Ireland plumbing

the company was J.Ireland plumbing, all i can say was the guy was down to earth very honest & reasonable wth pricing & giving me an oppertunity to reveiw the work at every stage & document (through photo's)also the clea up attitude was second to none i have experienced in the past left the job with verh minimal cleaning for myself to do which he was upfront about before the job commenced so overall i would rate J.Ireland plumbing with a 5 star review.

16 June 2026
Unprompted review
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Reply from Rated People

Hi,

We are so glad to hear you had such a positive experience with the trader! Your feedback about their honesty, reasonable pricing, and thorough clean up is truly appreciated.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Wouldn’t hire the plumber or anyone…

Wouldn’t hire the plumber or anyone from this site again . Cowboy

16 October 2025
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Reply from Rated People

Hi,

Thank you for your feedback, and we’re sorry to hear about your experience.

We take comments like this seriously and have already reached out to you directly to better understand what went wrong and to see how we can help resolve the issue.

We’d appreciate the opportunity to look into this further and work towards a resolution.

Kind regards,
Rated People Support Team

Rated 5 out of 5 stars

Usman did my emergency work on the same day and as per verbal quote.

Usman called and offered to do the job same day and quoted a price. He was delayed and arrived later than he first thought but kept me updated and I knew he was on his way at all times. When he arrived he was fully equipped to undertake the repair, knew how to do It and did it promptly. On completion he checked thoroughly and charged as quoted.

19 June 2026
Unprompted review
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Reply from Rated People

Hi,

We're so glad to hear the trader could assist you promptly and professionally. We appreciate you acknowledging their communication and efficient service. Thank you for your kind words!

Many Thanks,

The Rated People Team

Rated 2 out of 5 stars

Its fine until it isn't

100% of people using businesses like this, do so because they think there is some transparency and a better chance of getting a good tradesperson to do the work. We all understand they have not been individually vetted by you.

I hired a trade and the work was shocking. I have had to engage another contractor to fix the terrible mess. Rated people did engage with me, but the solutions offered feel more like avoidance than resolution.

So I paid £250 for a botched job, will have to pay a similar amount to rectify the damage done, and gained nothing by using Rated People.

17 June 2026
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Reply from Rated People

Hi Andrew,

Thank you for your feedback, and we’re sorry to hear about your experience.

We understand how frustrating it is when work does not meet expectations and you are left out of pocket. We do expect all professionals on Rated People to meet our standards and we take complaints like this seriously.

We can see that we have already been in touch with you and reviewed this case based on the information provided. If there is anything further you would like to add, please feel free to respond to the email chain.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

They are rubbish never do they look at…

They are rubbish never do they look at workman on Thier site . If they are cowboys they let them on site. I lost £1k last December did rated people give a dam no they didn't. Never will I use them again the work took place 9th December the builder was Shane's home improvement he no longer has bank account. Bank closed his account how Rated people still have him on site I will never work out.

9 December 2025
Unprompted review
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Reply from Rated People

Hi there,

Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.

We understand how upsetting it is when work does not go as expected and results in financial loss. We take concerns like this seriously and appreciate you bringing it to our attention.

We are reaching out to you directly to discuss this further and look into your concerns in more detail.

Feedback like yours is taken on board as part of our ongoing work to improve the platform.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Review of East coast construction.

Review of East coast construction.
This company have recently completed a job for me.
They did a really good job.
They were friendly and professional also reasonable.
Would definitely recommend them.
Thanks a lot Brian.

15 June 2026
Unprompted review
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Reply from Rated People

Hi,

We are so glad to hear you had a positive experience with the trader. We appreciate your kind words and recommendation!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Very professional and helpful

Very professional and helpful! Would highly recommend. Will be returning again soon for further taps to be replaced.

15 June 2026
Unprompted review
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Reply from Rated People

Hi,

We are so glad to hear you had a positive experience and appreciate your recommendation! We look forward to assisting you again soon.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

Biggest scam going

Biggest scam going
Canceled contract still takes money out of your account
They make it difficult to speak to someone
£890 spent not even 1 lead
Said they will call me to resolve 3 payments taking from my account
Still no contact from them
Save your money and don’t use theses scammers

16 June 2026
Unprompted review
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Reply from Rated People

Hi,

We're sorry to hear about your experience and appreciate you taking the time to leave feedback.

We take concerns regarding cancellations, payments, and lead performance seriously and would like the opportunity to investigate the issues you've raised.

Unfortunately, we have been unable to identify your account from the information provided in your review. Please contact us at support@ratedpeople.com with your account details and a summary of your concerns, and a member of our team will be happy to look into this for you.

We look forward to hearing from you and working towards a resolution.

Many thanks,

The Rated People Team

Rated 5 out of 5 stars

Rated People is my go to app when…

Rated People is my go to app when looking for tradesmen for different jobs. Used it many times now and it always gets me the results I am looking for. Reading previous reviews gives me confidence I am making a good choice

15 June 2026
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Reply from Rated People

Hi,

We are so pleased to hear that our app consistently helps you find the right tradesmen for your projects. Thank you for your continued trust and positive feedback!

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Great Organisational Skills and Expertise

I was impressed by the organisational skills in advance. All costs were quoted with options and pictures of alternative products and prices if desired. On the job the engineer arrived at time specified and worked exceedingly hard throughout the day stopping briefly for a lunch snack. I would highly recommend the engineer and have 'Whats App'd this to 20 neighbours who live in my Close as someone I would highly recommend.

13 June 2026
Unprompted review
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Reply from Rated People

Hi,

We're so happy to hear about your positive experience with the trader and the excellent service you received!

Many Thanks,

The Rated People Team

Rated 3 out of 5 stars

Needs more attention

There are not enough leads and many of them are not strong at all. This site has so much potential and in the past no other trade app came close more needs to be done on the marketing to generate more leads and bring this company back to the were it belongs…..at the top!

15 June 2026
Unprompted review
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Reply from Rated People

Hi Mickey,

We appreciate your feedback regarding lead quality and quantity. We're actively working on improving our marketing efforts to generate more strong leads and restore our position as a leader.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

I Accepted a quote for electric ceiling…

I Accepted a quote for electric ceiling light job I posted on Rated People from Qualified electrician
Sergiu Nasalean from Cheltenham. He came today and fixed 4 good quality industry approved lights in a bedroom. He was most professional and meticulous and took care to leave the bedroom in pristine condition and ensure that I was completely satisfied with the new lights, which I was.

15 June 2026
Unprompted review
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Reply from Rated People

Hi,

We are so happy to hear about your positive experience with the recent electrical work! It's wonderful to know that the trader provided professional and meticulous service, ensuring your complete satisfaction. Thank you for sharing your kind words.

Many Thanks,

The Rated People Team

Rated 1 out of 5 stars

RD Plastering Wirral scammer

If I could, this should be zero. Brendan from RD Plastering (Wirral). He contacted quickly after I’d posted the job, he sounded legitimate and I booked him. Said he would come and cried off with an excuse. Arranged he’d come instead the next day, didn’t reply to message and didn’t show up. Scammer for sure. Says trying to build up ratings on Rated People but is a time waster.
I am kicking myself as I wasted time waiting around for 30 mins on the second day.
Rated People would not allow me to post the review for some reason which would help other potential customers.

14 June 2026
Unprompted review
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Reply from Rated People

Hi Gillian,

Thank you for your feedback, and we’re very sorry to hear about your experience.

We take reports like this seriously and have already reached out to you directly so we can look into what happened in more detail and support you further.

We appreciate you taking the time to highlight this, and we’d like the opportunity to investigate the tradesperson’s activity on the platform.

Kind regards,
Rated People Support Team

Rated 1 out of 5 stars

Most reviews here seem to come from…

Most reviews here seem to come from traders. I’m writing as a customer who found a trader through Rated People.

I left a 2-star review after a porch project that fell well short of what I had understood had been agreed beforehand. Certain features and standards had been discussed clearly in advance and were important in my decision to go ahead.

The work was ultimately carried out by people who did not appear to have been briefed on all of those agreed requirements, and the finished result was, in my view, poor and significantly below expectations. When I raised concerns afterwards, I did not feel that there was any meaningful attempt to resolve them.

One thing I did appreciate was having the opportunity to leave feedback, so I posted an honest review reflecting my experience.

Shortly after it appeared, I received a phone call from the trader challenging the review and asking for it to be changed or removed. I found the conversation uncomfortable enough that I chose to amend it rather than continue the dispute.

That experience left me with little confidence in the value of ratings on Rated People. If customers feel pressure after leaving negative feedback, the overall picture may become less reliable than it appears.

I also contacted Rated People at the time to explain my concerns but did not receive a response.

My takeaway: treat online ratings as only one source of information. Personal recommendations and seeing examples of previous work would now carry far more weight for me.

14 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

Thank you for taking the time to share your experience.

We're sorry to hear that both the work carried out and the experience that followed did not meet your expectations. We understand how disappointing it can be when the finished result differs from what you believed had been agreed, and we appreciate you raising these concerns.

We also take comments regarding customer feedback and post-review contact seriously. Reviews are an important part of helping homeowners make informed decisions, and we want customers to feel comfortable sharing honest feedback about their experience.

We're sorry to hear that you did not receive a response when you previously contacted us. We would welcome the opportunity to look into the matter further and better understand what happened. Please contact us at support@ratedpeople.com with your account details and any relevant information, and a member of our team will review your concerns.

Thank you again for your feedback, as it helps us continue to improve our service

Many thanks,

The Rated People Team

Rated 5 out of 5 stars

Received visit from Harry (5 star…

Received visit from Harry (5 star luxury drives patios and landscaping) same afternoon of contact and they started work straight away. Goood job Harry and Stevo! Thank you

5 June 2026
Unprompted review
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Reply from Rated People

HI,

We're so glad to hear about your positive experience and prompt service! Thank you for sharing your kind words.

Many Thanks,

The Rated People Team

Rated 5 out of 5 stars

Very impressed with the service with JP…

Very impressed with the service with JP Gardening Services.

Highly recommended!

Efficient and really professional, in both communication and the completion of the work – we are very satisfied with it and will be using the company on a regular basis.

13 June 2026
Unprompted review
Rated People logo

Reply from Rated People

Hi,

We are so pleased to hear about your positive experience with the service!

Many Thanks,

The Rated People Team

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