One of the dresses came perfect, the other one was not a correct fit. I logged in the return on their page and I have been trying for 5 days to get the correct information via email from them for t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried to contact rat and boa for 3 weeks by multiple emails, WhatsApp, instagram dms and comments left on photos and chats. I kept receiving either automated responses that were not helpful (or that... See more
Company details
Written by the company
For the bold and the spirited; clothing designed by women for women. Express yourself, from the inside out in our stylish collections. Shop our exclusive range of luxe boutique items online now. World wide shipping.
Contact info
United Kingdom
- www.ratandboa.com
3.4
Average
924 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service at Rat & Boa is almost…
Customer service at Rat & Boa is almost impossible to get in contact with. Even after 4 follow-up emails, we are still waiting for proper answers and an actual resolution.
This case has now been ongoing since May 13th without any real compensation or refund being provided — despite an active dialogue and promises that management would respond within “1–2 working days”.
I honestly understand the many negative reviews now. These dresses cost a significant amount of money, and when something arrives damaged and is purchased for an important occasion like a wedding, it is incredibly unprofessional to handle both the customer and the case this way.
The lack of urgency, accountability, and communication has made the entire experience extremely disappointing and stressful.
18 May 2026
Unprompted review
Think twice before ordering
I am updating my review because the experience has unfortunately become even more frustrating.
I ordered two dresses from Rat & Boa for my wedding weekend, including the Francesca Dress, which unfortunately arrived with visible black ink-like stains on the fabric. As my wedding is this weekend, I did not realistically have time to return the dress and receive a replacement.
Instead, I have now had to send the dress for professional cleaning at my own expense in an attempt to save it in time.
What has made the situation even worse is the customer service experience. Rat & Boa publicly replied here stating that they had been in contact with me and provided a resolution, while in reality I was still waiting for answers and repeatedly chasing their customer service through multiple emails.
I was told on Friday to allow “1–2 working days” for management to respond. It is now well beyond that timeframe, and despite repeated follow-ups, they are extremely difficult to get in contact with.
The lack of communication, delays, and misleading public response suggesting the issue had already been resolved have made this experience incredibly stressful and disappointing - especially given the importance of the occasion the dress was purchased for.
I will happily revise this review should Rat & Boa finally provide a fair and proper resolution to this situation.
15 May 2026
Unprompted review
Really disappointed with Rat & Boa…
Really disappointed with Rat & Boa customer service. I placed two dress orders — one was a pre-order that stated it would ship on 19 May, which is why I bought it. The next day I found the same dress at Selfridges, so I immediately contacted them to cancel the order before shipment.
I sent multiple emails and cancellation requests and received no proper response at all. And i urgently need to cancel my order and get a refund .It’s now past the estimated shipping date, the order still hasn’t shipped, and I’m leaving the UK soon, so I have no idea what’s happening with my order.
I also returned another dress because although it was an XS, it fit extremely oversized. The return has been shipped, but due to the lack of communication and support, I’m now genuinely worried about whether I’ll even receive my refund.
The dresses are beautiful, but the customer service experience has honestly been extremely frustrating.
20 May 2026
Unprompted review
Reply from Rat & Boa
Hi Alin,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and uncertainty caused by your experience.
We can confirm that your refund has now been processed, and our team has been in touch to provide confirmation and further details regarding this. We sincerely appreciate your patience while this was resolved.
We’re grateful for your comments regarding the dresses themselves and truly value your feedback on the service experience, as it helps us improve. Thank you again for bringing this to our attention.
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi,
Thank you so much for your kind words, we are so happy to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
Fast delivery and returns
Great website, super fast delivery and returns process.
30 April 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re thrilled to hear you had a great experience with our website and found our delivery and returns process super fast. That’s exactly what we aim for!
We really appreciate you taking the time to share your feedback — it means a lot to our team.
Kindest Regards,
The Rat and Boa Team.
I ordered the Antheia Dress (XXS/XS)…
I ordered the Antheia Dress (XXS/XS) for €340 under order EUR135149, but instead of receiving the dress, I received a completely wrong item. This is unacceptable for such an expensive order.
I immediately contacted customer service and requested a refund because I never received the item I paid for. No response at all more than a week!!!! Very disappointing experience and poor quality control. Buyers should be careful.
6 May 2026
Unprompted review
Reply from Rat & Boa
Hi Hayat,
We’re very sorry to hear that you were disappointed with your experience and sincerely apologise for the issues encountered with your order.
A member of our team has now been in touch with you regarding the next steps, and we would like to reassure you that this matter is also being thoroughly reviewed internally by our warehouse team. As part of our standard investigation process, we are carrying out additional checks, including reviewing CCTV records and parcel weight information, to better understand what may have occurred with your order.
We completely understand your frustration and truly appreciate your patience and understanding while we look into this further for you.
Kindest Regards,
The Rat and Boa Team
I got my order very fast
I got my order very fast, and although I had to return it, due to the size, it was a very smooth process, and got a credit with some extra.
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review! We’re thrilled to hear you had a great experience with our website and that you found the delivery and returns process super fast!
Kindest Regards,
The Rat and Boa Team.
Amazing quality and timeless pieces…
Amazing quality and timeless pieces that I wear over and over again
16 May 2026
Unprompted review
Reply from Rat & Boa
Hi Catherine!
Thank you so much for your wonderful review! We’re delighted to hear you’re loving the quality of our pieces and that they’ve become timeless staples you reach for again and again — that truly means the world to us!
Kindest Regards,
The Rat and Boa Team.
I contacted them 4 x by email over a…
I contacted them 4 x by email over a dress I pre-ordered and they have not responded now for a week. I need to know whether it will ship in time or not, and they will not answer it.
15 May 2026
Unprompted review
Reply from Rat & Boa
Hi Oona,
We’re so sorry to hear about your experience and completely understand how frustrating this must have been, our team has been experiencing a much higher volume of enquiries than usual. Please accept our sincere apologies for the delay in getting back to you.
We can see that a member of our team has now been in touch to provide an update on your pre-order, and we will continue to keep you informed moving forward. Thank you so much for your patience and understanding, and again, we are very sorry for the inconvenience caused.
Kindest Regards,
The Rat and Boa Team.
My favourite brand ❤️
My favourite brand! The team genuinely seem to care. The items I buy are always guaranteed to stand out and get plenty of compliments 💖
16 April 2026
Unprompted review
Reply from Rat & Boa
Hi,
Thank you so much for your lovely review!
We are so happy to hear that you’ve had such positive experiences with the team at Rat & Boa and that you love your pieces. We truly appreciate your support!
Kindest Regards,
The Rat and Boa Team.
Horrible experience
Horrible experience. They lost my dress and no one replies to my emails. Is this company a scam?
12 May 2026
Unprompted review
Reply from Rat & Boa
Hi Davy,
We are so sorry to hear about the issues you have experienced with your order.
Unfortunately, we have been unable to locate your order details , but we would really like the opportunity to look into this further and assist you. Please could you contact us at customercare@ratandboa.com with your order information so we can investigate this for you as soon as possible.
Kindest Regards,
The Rat and Boa Team.
Lovely team
The customer service team are so lovely and helpful, no complaints. The team are great ❤️
14 May 2026
Unprompted review
Reply from Rat & Boa
Hi Solenne,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our Customer Care team at Rat & Boa. Your feedback truly means the world to us, and we’ll be sure to share your lovely comments with the team.
Kindest Regards,
The Rat and Boa Team.
Beautifully packed
Website was easy to use. My order arrived quick and beautifully packed. The dress is everything I hoped for. Thanks
14 May 2026
Unprompted review
Reply from Rat & Boa
Hi Patricia,
Thank you so much for your lovely words!
We are so happy to hear that you love your new dress!
Kindest Regards,
The Rat and Boa Team.
Reply from Rat & Boa
Hi Emily,
We really appreciate you taking the time to share your experience, and we hope you enjoy wearing your new dress!
Kindest Regards,
The Rat and Boa Team.
I didn’t understand the pre buy option…
I didn’t understand the pre buy option and when I spoke to customer service I had a rapid response that explained everything. So good when You have fast customer service with a great brand thank you.
8 May 2026
Unprompted review
Reply from Rat & Boa
Hi,
We’re really pleased to hear that our customer service team was able to respond quickly and explain everything clearly for you!
Providing prompt and helpful support is very important to us.
Your kind words truly mean a lot to our team. If there’s ever anything more we can help with, please don’t hesitate to reach out.
Kindest Regards,
The Rat and Boa Team.
Dress arrived on time and I’m really…
Dress arrived on time and I’m really happy with it.
14 May 2026
Unprompted review
Reply from Rat & Boa
Hi Tammy,
Thank you so much for sharing your experience, we are so happy to hear you love your new piece!
Kindest Regards,
The Rat and Boa Team.
I would never order anything from this…
I would never order anything from this company , I think it’s a scam , they do not answer any e-mails for returns , I bought my dress for my wedding and it came faulty , I have e-mailed them more times than I can count , no response, if you look at all the reviews every1 has the same story , I am going to report this company , and I really hope they go out of business, they don’t deserve to be in the industry, and I also think they are over priced for the money , scammers !!!
7 May 2026
Unprompted review
Reply from Rat & Boa
Hi Lorraine,
We are truly sorry for frustration this situation has caused, we completely understand how disappointing this must have been — especially with such an important occasion involved.
Having carefully reviewed your case, I can see that our customer service team has now resolved the matter and arranged for replacement chains for your Ophelia dress. I can also confirm that these have now been delivered to you.
Please accept our sincere apologies once again for the inconvenience you experienced. We are very grateful for your patience and are pleased that we were able to bring this to a resolution. Should you need any further assistance at all, our team is always here to help.
Kindest Regards,
The Rat and Boa Team.
Absolute appalled at their online…
Absolute appalled at their online communication
they do not respond to emails
My dress was faulty and did not care to respond after multiple emails and pictures
I will be proceeding with payment hold
and won't be purchasing from them again
11 May 2026
Unprompted review
Reply from Rat & Boa
Hi Lisa,
We are very sorry for the frustration and disappointment this experience has caused you. We truly appreciate how upsetting this must have been, particularly with such a special occasion involved.
I can see that our customer care team has since resolved this and arranged for replacement chains for your Ophelia dress, which have now been successfully delivered.
Please accept our sincere apologies again for the inconvenience caused. We’re thankful for your patience while this was resolved and are pleased we were able to put this right for you. If there is anything further you may need, we remain here and more than happy to help.
Kindest Regards,
The Rat and Boa Team.
Being ignored despite multiple ticket requests and emails!
I have contacted customer service multiple times regarding my pending refund and I am being ignored. I am yet to receive a refund for my order (#323168) and it has been longer than 5 working days. I have also asked them to confirm which card the refund will be returned too and that has also fallen on deaf ears. I have raised multiple ticket requests and sent multiple follow up emails and no one is helping me. I am very disappointed and this experience has seriously put me off ever ordering again. Avoid!!
10 May 2026
Unprompted review
Reply from Rat & Boa
Hi Abby,
We are very sorry to read about your experience and the frustration this situation has caused you.
After reviewing your order, we can see that a member of our team has been in touch to explain that your refund was processed back to the original gift card used to place the order.
We sincerely apologise for any confusion surrounding where the refund would be returned.
If there is anything further we can clarify or assist you with, please don’t hesitate to reach out to us directly — we are more than happy to help.
Kind regards,
The Rat and Boa Team.
Never received an email of confirmation…
Never received an email of confirmation or shipping after ordering (yes I checked the junk). The money was taken out of my account and the only way I could see it was through the shop app. I emailed them on the Monday at midday and still haven’t heard back from them. I placed my order on the Friday and the shop app is still saying that it hasn’t been shipped, and I ordered for an event this Friday. Extremely frustrated.
13 May 2026
Unprompted review
Reply from Rat & Boa
Hi Holly,
We’re so sorry to hear about the frustration caused by not receiving your order confirmation and shipping update — we completely understand how concerning this must have been, especially with your event approaching.
We can see that our team at Rat & Boa has now been in touch with you directly and has provided further details regarding your order, along with your tracking information.
We truly hope this has resolved your query and that your order reaches you in time. Most of all, we hope you love your new purchase once it arrives. Thank you for your patience while we looked into this for you.
Kindest Regards,
The Rat and Boa Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.