I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Radley London
We're so happy to hear that your beautiful bag arrived safely and that you were pleased with our speedy delivery 😊
Reply from Radley London
Thank you for your wonderful 5-star review! We are so pleased to hear that you love your new bag and found our ordering process easy and delivery quick 😊
Missing refund
I returned my order three weeks ago, but I still haven't received my refund. I contacted customer service eight days ago, but I haven't received a response yet. This has been a very disappointing customer service experience.
16 June 2026
Reply from Radley London
Many thanks for your feedback and so sorry to hear this.
If you can please email our Customer Care Team on- customercare@radleyco.uk with your post office receipt we can look into this further for you.
Apologies for any disappointment caused.
I’ve always loved Radley goods and have…
I’ve always loved Radley goods and have had dozens of handbags, luggage, accessories from you. Fantastic quality.
16 June 2026
Reply from Radley London
Thank you for your wonderful feedback 😊
Please stay alive. Stay British made
Great British quality and good designs. All my bags are Radley.
12 July 2026
Reply from Radley London
We are so happy to hear that you appreciate the quality and designs of our products! Thank you for your wonderful feedback. 💖
Have always loved Radley merchandise
Have always loved Radley merchandise. Usually shopped at Gunwharf quay. Also shop on line.
16 June 2026
Reply from Radley London
We're so happy to hear of your continued loyalty to our brand, both in-store and online 😊
Great product as always 😊
16 June 2026
Reply from Radley London
We are so glad to hear you're consistently happy with our products! Thank you for taking the time to share your positive feedback.
Quick response
Quick response. My order is in operation and my daughter is enjoying her present
15 June 2026
Reply from Radley London
Thank you for your wonderful feedback. 💕
Good quality bag thanks
15 June 2026
Reply from Radley London
We are so happy to hear that you are pleased with the quality of your new bag! We truly appreciate your kind words.
Quick delivery and excellent price and…
Quick delivery and excellent price and fabulous quality product
15 June 2026
Reply from Radley London
We're so pleased to hear you're happy with your order! Thank you for your wonderful feedback regarding our quick delivery,💖
Always like Radley bags just wish you…
Always like Radley bags just wish you would make more.with the dogs on in pretty colours like used to
15 June 2026
Reply from Radley London
Thank you for your feedback we will have this taken on board.
Excellent value in the sale
Excellent value in the sale. Quality leather. Quick delivery.
15 June 2026
Reply from Radley London
We're so happy to hear you're pleased with the leather quality and quick delivery! We appreciate your positive feedback.
Reply from Radley London
We're so happy to hear that you had such a positive experience with your order! Thank you for taking the time to share your feedback.
Not the best tbh
Not the best tbh. Love radley, but this watch doesn't show sleep patterns accurately, doesn't calculate steps accurately, so if your looking for a health watch, look elsewhere. VERY DISAPPOINTED
9 July 2026
Unprompted review
Reply from Radley London
Many thanks for your message and sorry to hear this,
The best people to contact in regards to our watches would be our watch specialists, Peers hardy, they are the watch manufactures. They will be able to answer your questions and queries in detail and advise you further.
Their contact details are:
Customerservice@peershardy.co.uk
0121 524 1400
Opening times: 9am - 4pm
Apologies for any disappointment caused.
Super bag for great price
Super discount sale, so got a great bag for a really good price. Its a Beautiful bag of high quality, as all the bags I have bought over the past 2 years from Radley. As always the delivery is so fast and efficient. Can highly recommend the bags and service from this company.
25 June 2026
Reply from Radley London
We are so happy to hear you love your new bag and are pleased with the quality of all your Radley purchases!
We truly appreciate you recommending us 😊
Reply from Radley London
Thank you for your message.
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
Reply from Radley London
Thank you for sharing your positive experience with us 😊
Well the purse hasnt yet arrived and…
Well the purse hasnt yet arrived and seems stuck in Paris 10 days later ?
25 June 2026
Reply from Radley London
Many thanks for your feedback,
Sorry to hear this, due to this being an International order any delays with the courier is outside our control. We can however see the order is showing to be delivered now.
Apologies for the delay.
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