I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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Review summary
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Reviews shaping this summary
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Bag looks superb
Bag looks superb. Purchased many Radley bags over time and this is another one for my collection. So sorry to see the brand go.
19 June 2026
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Wonderful items. Please, continue to produce these unique and beautiful stafs
Beautiful bags, purses, wallets, watches and everything. Marvelous and unique logo. Please continue to produce!
19 June 2026
Reply from Radley London
Thank you for a lovely review 😍
Great staff and begs ect
Staff always friendly and helpful. Great bags ect just a shame that they will no longer be available. Have had to get a list of items for my granddaughters as they love there radley bags ect that I have bought them over the last few years
19 June 2026
Reply from Radley London
This is what we love to hear! Thank you for the lovely feedback we do appreciate it- Enjoy 😍
Reply from Radley London
We're so glad to hear that you found our ordering process easy and that the product quality met your expectations. We appreciate your positive feedback 😊
fabulous beautiful handbags
fabulous beautiful handbags, delivery was delayed though with no communication from seller as to why until I emailed them
19 June 2026
Reply from Radley London
Thank you for your message.
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible.
We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
It took 12 days for my sandals to…
It took 12 days for my sandals to arrive . I don’t think that’s good enough.
14 July 2026
Reply from Radley London
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
I love Radley quality as it is
I love Radley quality as it is. I worry that the quality may change with future administration and I can confirm that many of my friends who also love Radley have the same concerns.
18 June 2026
Reply from Radley London
Thank you for your review 😊
Sad to see Radley go but still great service from Jo
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller version but had to chat to the online virtual store. Lovely Jo was so helpful and found the bag and arranged for it to be sent. Really helpful and friendly.
15 July 2026
Unprompted review
Reply from Radley London
We appreciate you sharing your positive experience with us😊
State Of My Package When Delivered Was Unacceptable
The quality of the 2 handbags and wallet I had ordered were still of great quality. However, it was over 10 days before I received my order and the box had already been opened. Thankfully, there was no damage and everything was there. I contacted Radley and DPD. I have yet to even receive a response, other than an automated reply. Customer Service just isn't there anymore with Radley since they've gone in to Administration. It's disappointing.
7 July 2026
Reply from Radley London
Thank you for your message.
Due to our recent closing down sale, we are currently experiencing a much higher volume of customer enquiries across all Customer Service channels.
We will be in touch as soon as we can and do apologise for the disappointment caused.
Radley pockets
Radley pockets. I’ve been buying this bag for years. Just received one purchased on sale. Utter waste of money and no wonder they are going out of business. No comparison to quality of bags previously purchased. No zip up internal pocket. Cheap external zip that doesn’t close properly. No proper stitching just painted on edge. Cheap thin leather. Not cheap at £85. So disappointed.
14 July 2026
Unprompted review
Reply from Radley London
Many thanks for you feedback and so sorry to hear this.
We will take your comments on board and do apologise for the disappointment caused.
Dukes Place handbag
Thank you for my beautiful Dukes Place handbag, and purses. They are lovely I am very pleased with all my Radley purchases
18 June 2026
Reply from Radley London
We're so happy to hear you love your new Dukes Place handbag and purses!
It's wonderful to know you're pleased with all your purchases 😊
A great handbagFirstly
Firstly, a great handbag. Ordering was easy, delivery was efficient and on time.
18 June 2026
Reply from Radley London
We are so pleased to hear that you love your new handbag and that your ordering and delivery experience was so smooth!
Thank you for your wonderful feedback. 💕
Always an extremely pleasant experience…
Always an extremely pleasant experience navigating through the collections.
Fantastic quality.
Prompt delivery
18 June 2026
Reply from Radley London
We're so happy to hear you enjoy our collections, quality, and prompt delivery.
Thank you for your wonderful feedback😊
Excellent service with regular updates
The products were exactly as described in good condition. The delivery service was excellent with updates and accurate delivery times.
16 June 2026
Reply from Radley London
We are so pleased to hear that your products arrived in good condition and that you were happy with our delivery service.
Thank you for your wonderful feedback!
Very happy with my bag
Very happy with my bag, the workmanship, quality, colour and delivery first class
18 June 2026
Reply from Radley London
We are so pleased to hear how happy you are with your new bag! It's wonderful to know you appreciate the excellent workmanship, quality, and color, and that our delivery was first-class. Thank you for your fantastic feedback!
Reply from Radley London
We are so pleased to hear that you enjoyed our products and the fast delivery.
Thank you for a lovely review 😊
High quality, great experience all around
Ordering was easy. Delivery, despite the fact that I am in Canada, was smooth. There was duty owing, but I anticipated that, so it was not a problem. Both bags that I ordered were well packed to protect them for their overseas journey. The bags themselves are beautifully designed and produced. If the exchange rate wasn't so bad, I would have ordered more.
23 June 2026
Reply from Radley London
We are so pleased to hear that your ordering experience was easy and that the delivery to Canada was smooth.
We truly value your positive feedback!
Quick delivery and bag packaged well.
15 June 2026
Reply from Radley London
We're so happy to hear that your order arrived quickly and was well-packaged!
We hope you love your new bag 😊
Reply from Radley London
We are so happy to hear that you had such a positive experience with our service and products. Thank you for a lovely review 😊
Quality, price and delivery excellent
I ordered from Radley several times and always found the process easy and delivery was as always quickly.
The bag and suitcase are fantastic quality, love both. Previously, I also had Radley sandals and shoes. The sizing was perfect and all very comfortable to walk in.
Overall a very happy customer.
17 June 2026
Reply from Radley London
Thank you for a lovely review 😍
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