I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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Review summary
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Reply from Radley London
Thank you for sharing your positive experience with us 😊
Well the purse hasnt yet arrived and…
Well the purse hasnt yet arrived and seems stuck in Paris 10 days later ?
25 June 2026
Reply from Radley London
Many thanks for your feedback,
Sorry to hear this, due to this being an International order any delays with the courier is outside our control. We can however see the order is showing to be delivered now.
Apologies for the delay.
The service from staff was excellent…
The service from staff was excellent it's just a pity there closing the one at mcarthur Glenn
10 June 2026
Reply from Radley London
We appreciate your kind words😊
Placed an order online
Placed an order online, payment was taken but that was it. No updates and no item. I repeatedly tried to phone and held for an unacceptable length of time and no one answered. Have sent an email to receive a message to say it can take up to 5 days to respond. Still waiting. Unimpressed!
12 June 2026
Reply from Radley London
Thank you for your review,
Due to our recent closing down sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
Cases came very quickly
Cases came very quickly. Lovely quality & great price, bought in closing down sale, have lots of Radley bags.
11 June 2026
Reply from Radley London
We're so happy to hear you love the quality of your new cases and that they arrived quickly! It's wonderful to know they're a great addition to your Radley collection.
Reply from Radley London
We're so happy to hear how much you love the quality of your new bag! We hope to see you back soon.
Purchased on line
Purchased on line, very easy to do. My bag arrived in excellent condition, there was plenty of packaging to prevent any damage. Would definitely purchase on line again as the closest store is a distance away
11 June 2026
Reply from Radley London
We are so pleased to hear that you found the online ordering process easy and that your bag arrived in excellent condition! Thank you for your wonderful feedback.
I gave the purse to my daughter as a…
I gave the purse to my daughter as a present so I can’t comment on the gift but she was very pleased with it
11 June 2026
Reply from Radley London
We're so glad to hear your daughter is pleased with her present! We appreciate you sharing her positive reaction.
Very happy customer.
The whole process was very easy.
My purchases arrived in 2 days.
A very happy Radley customer.
Great service.
11 June 2026
Reply from Radley London
We are so pleased to hear that you had such a positive experience with us! It's wonderful to know that the process was easy and that your purchases arrived so quickly. We truly appreciate your kind words about our service.
Reply from Radley London
We're happy to hear that you received your products quickly and are pleased with their quality. Thank you for your feedback.
Reply from Radley London
We're so glad to hear you appreciate the variety of choices we offer! Thank you for sharing your positive feedback with us.
Quality product
11 June 2026
Reply from Radley London
Thank you for taking the time to leave your review - we really appreciate it!
Excellent Customer Service
I had a query about my order and customer service were very helpful.
24 June 2026
Reply from Radley London
Thank you so much for your wonderful feedback! We are so pleased to hear that our customer service team was able to assist you effectively with your order query.
Radley
Other than the delivery not being as quick as normal my order is fantastic. I have never had a problem with any Radley products
11 June 2026
Reply from Radley London
We're so happy to hear how fantastic your order is and that you've consistently had great experiences with our products! We appreciate your understanding regarding the delivery time.
Easy to order and delivered promptly
Easy to order and delivered promptly
Well packaged and looked like a substantial gift.
10 June 2026
Reply from Radley London
Thank you for your wonderful feedback! We are so pleased to hear you had a great experience with us and that your gift was well-received. 💕
Reply from Radley London
We're glad to hear you're happy with the quality! We appreciate your feedback regarding the packaging and have passed this on to our fulfilment teams
Stylish sunglasses
Lovely sunglasses , second pair . Different colour . Highly recommend .
10 June 2026
Reply from Radley London
We are so happy to hear you love your sunglasses and recommend them! Thank you for your continued support.
Where is my parcel
Where is my parcel? I have not received it! No update post placing an order on 26th of June. I have emailed 4 times already on the customer care email address. no response. Radley - do better~
10 June 2026
Reply from Radley London
Many thanks for your Review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Have always loved Radley,and every…
Have always loved Radley,and every purchase filled me with joy.
25 June 2026
Reply from Radley London
We are so delighted to hear that your Radley purchases always bring you joy! Thank you for your wonderful feedback.
Placed an order on the 25th of June
Placed an order on the 25th of June. The only update I have is ordered confirmed. I've been waiting since then. E-mailed customer service on the 1st of July to ask what is happening. No reply. I understand they probably have a lot of orders but still this is very poor form.
6 July 2026
Unprompted review
Reply from Radley London
Thank you for your review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
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