I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... See more
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Review summary
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My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... See more
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Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially... See more
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Great quality products delivered promptly and without any problems. Radley quality is still good and hasn’t become inferior, unlike a lot of other well known brands. I’m delighted with my purchases... See more
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Company details
About Radley London
Written by the company
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Contact info
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Parcel arrived on time box I damaged as…
Parcel arrived on time box I damaged as usual high quality items
3 July 2026
Reply from Radley London
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
Great items as usual
Great items as usual. Delivery was a little slow but it all arrived safely
3 July 2026
Reply from Radley London
Thank you for a lovely review 😍
I have so many Radley bags I know what…
I have so many Radley bags I know what is good or bad not that I have any bad ones I’m sorry that your going out of business I will miss buying my bags
3 July 2026
Reply from Radley London
This is what we love to hear! Thank you for the lovely feedback we do appreciate it - Enjoy
My order was quick and exactly how I…
My order was quick and exactly how I expected it.
Thank you my friend loves her hand bag :)
20 June 2026
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Top Quality Goods and Prices…
I was pleased with the goods I received which were of good quality and I have always liked Radley goods.
16 July 2026
Reply from Radley London
Your feedback is super important to us, thank you for leaving us a review.
We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕
Delivery times and customer service awful
My order took over two weeks to arrive, and during this time there was absolutely no communication from the company to keep me informed of the progress. I sent them an email after 10 days requesting further information, as I was worried my order would arrive whilst I was away on holiday, and I am still awaiting any kind of response from them. Clearly their customer service is considerably lacking, which is quite appalling considering my order value was almost £300.
3 July 2026
Reply from Radley London
Thank you for your review,
Due to our recent closing down sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
Everything went smoothly from delivery…
Everything went smoothly from delivery of goods to a speedy return on one of the items
3 July 2026
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Will miss you.
Will miss you.
Outer Packaging not as good as usually is. Box was ripped and crushed.
Well packed on the inside. Bag not damaged
3 July 2026
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review and we do apologise the box arrived in this way. 💕
Radley are in trouble!
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Delivery took a lot longer than expected but goods arrived safely ( DPD UK ) and in great condition. Overall a great experience.
3 July 2026
Reply from Radley London
We appreciate your review and we are glad to hear you have received your order 💕
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Beautiful ‘horse of the year bag and…
Beautiful ‘horse of the year bag and purse’. It’s Really really lovely, excellent quality and the picture is gorgeous! I am truly delighted 😊🤗
19 June 2026
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Bag looks superb
Bag looks superb. Purchased many Radley bags over time and this is another one for my collection. So sorry to see the brand go.
19 June 2026
Reply from Radley London
We appreciate you taking the time to leave us such a wonderful review 💕
Wonderful items. Please, continue to produce these unique and beautiful stafs
Beautiful bags, purses, wallets, watches and everything. Marvelous and unique logo. Please continue to produce!
19 June 2026
Reply from Radley London
Thank you for a lovely review 😍
Great staff and begs ect
Staff always friendly and helpful. Great bags ect just a shame that they will no longer be available. Have had to get a list of items for my granddaughters as they love there radley bags ect that I have bought them over the last few years
19 June 2026
Reply from Radley London
This is what we love to hear! Thank you for the lovely feedback we do appreciate it- Enjoy 😍
Reply from Radley London
We're so glad to hear that you found our ordering process easy and that the product quality met your expectations. We appreciate your positive feedback 😊
fabulous beautiful handbags
fabulous beautiful handbags, delivery was delayed though with no communication from seller as to why until I emailed them
19 June 2026
Reply from Radley London
Thank you for your message.
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible.
We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
It took 12 days for my sandals to…
It took 12 days for my sandals to arrive . I don’t think that’s good enough.
14 July 2026
Reply from Radley London
Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.
We sincerely apologise for the delay and appreciate your patience and understanding.
I love Radley quality as it is
I love Radley quality as it is. I worry that the quality may change with future administration and I can confirm that many of my friends who also love Radley have the same concerns.
18 June 2026
Reply from Radley London
Thank you for your review 😊
Sad to see Radley go but still great service from Jo
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller version but had to chat to the online virtual store. Lovely Jo was so helpful and found the bag and arranged for it to be sent. Really helpful and friendly.
15 July 2026
Unprompted review
Reply from Radley London
We appreciate you sharing your positive experience with us😊
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