Josh went above and beyond to help me find car insurance at an affordable price which I would have taken but I found one slightly more feasible, not by much though. I must say the customer service he... See more
Company replied
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Review summary
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Jus renewed a policy, firstly dealt with Tarin who made it all really easy and straight forward, tyler was immensely helpful throughout and meg was incredibly professional during the finalisation of t... See more
Company replied
I had a great experience with the costumer service today They give me the best price ever and a guy named Marshal was professional, very helpful and explain everything with patiance and speaks clear... See more
Company replied
I am really happy that Hassan ali from quote detective help me out with my private hire insurance. He was very kind and helpful. He made sure that he answers all my questions and offer me really good... See more
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Company details
Written by the company
Quote Detective is an insurance intermediary devoted to driving down the cost of your insurance. Our team is made up of experts with extensive experience in the specialist motor insurance market. Using innovative pricing technology we deliver unique competitive prices to our customers and provide multi vehicle discounts. We are dedicated to getting it right for you first time. Friendly UK based call centres to help you along the way. Quote Detective operates in the following niche sectors of the non standard motor market: • High net worth individuals • Convicted drivers – both motoring and non motoring • High performance vehicles • Young drivers • Modified vehicles • Multi-car and Multi-vehicle policies
Contact info
Top Floor, Cwmbran House, Mamhilad Park Estate, NP4 0HZ, Pontypool, United Kingdom
- 01495362913
- contact@quotedetective.com
- www.quotedetective.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very nice staff they fight with insurer…
Very nice staff they fight with insurer for us to bring cast down and payable specially I am thankful to Mis Robaka very nice and good staff.
12 May 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this Fabulous review, we really appreciate it!
Kind Regards
Charlie-Jaye
Fantastic service from Megan
Megan was very helpful in getting me a very competitive price for taxi insurance renewal, everything was explained properly to me and very easy process to renew my policy.Very happy with the service from Quote detective
12 May 2026
Unprompted review
Reply from Quote Detective
Megan will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!
Kind Regards
Charlie-Jaye
This company is using a well known…
This company is using a well known company (Admiral) to insure my taxi and also at a very good price. The agent who dealt with me (Hassan) was extremely polite, friendly and professional, explained everything to me very well. Thank you Hassan!
11 May 2026
Unprompted review
Reply from Quote Detective
Hasan will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!
Kind Regards,
Charlie-Jaye
Just got a new policy
Just got a new policy. Dealt with Hassan and everything was done swiftly and he explained every detail veey well. Overall happy with the service provided.
11 May 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this Fabulous review, we really appreciate it! Hasan will be absolutely thrilled to see this!
Kind Regards
Charlie-Jaye
Quote detective and Hannah
I was stressed and unable to understand what documentation I was supposed to send . I spoke to Hannah who very kind and polite. She was able to explain it clearly and easily enough that I was able to send everything whilst on the phone. She made it easy, smooth sailing and all done within about 5 minutes. Will recommend quote detective and Hannah
5 May 2026
Unprompted review
Reply from Quote Detective
Thank you so much for leaving this Fabulous review, we really appreciate it! Hannah will be absolutely thrilled to see this!
Kind Regards
Charlie-Jaye
Reply from Quote Detective
Jamie will be absolutely thrilled to read this! Thank you for taking the time to leave this Wonderful Review!
Kind Regards
Charlie-Jaye
Reply from Quote Detective
Thanks for your support and taking the time to rate us!
Providing clear advice and excellent customer service is always our priority.
Kind Regards
Charlie-Jaye
Jimmy king was absolutely amazing
Jimmy king was absolutely amazing, clear cut no dilly dally, explained everything clearly and when I needed him to explain things over, he was patient and professional.
8 May 2026
Unprompted review
Reply from Quote Detective
Thank you for your Fantastic 5-star review! We're delighted we could help with your vehicle insurance needs and we truly appreciate your kind feedback. Jamie will be thrilled to read this!
Kind Regards
Charlie-Jaye
PAID £513 DEPOSIT AND £231 FOR NEXT MONTH
Quote Detective initially attracted me with a very low online quote, but once I called, the price increased significantly after they added extra requirements and questioned details already provided. The process felt overly complicated, with repeated requests for documents, inconsistent communication, and pressure from sales staff. Customer service was frustrating at times, and cancelling or changing the policy appeared expensive and difficult. Overall, the experience felt misleading, stressful, and lacking transparency.
PAID £513 DEPOSIT AND £231 FOR NEXT MONTH.CANCELLED IN 30 DAYS AND TOTAL REFUND WAS GIVEN £44.92.
ALSO GOT CHARGED £75 FOR THE WEDGE THEY SENT WHICH WAS NOT MENTIONED AT THE TIME OF BUYING THE POLICY.
8 May 2026
Unprompted review
Reply from Quote Detective
We're really sorry to hear you were disappointed with your experience. Customer Service is extremely important to us and would appreciate the opportunity to discuss this further and resolve any concerns. Please contact our team directly.
Kind Regards
Charlie-Jaye
I needed my policy updating and Hannah…
I needed my policy updating and Hannah sorted everything out for me within minutes
All sorted very professional and polite
Would definitely recommend
Many thanks for all your help
8 May 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving this 5-star review! Providing clear advice and excellent customer service is always our priority.
Hannah will be thrilled to read this!
Kind Regards
Charlie-Jaye
10/10 service!!!
10/10 service!!!! Called up to set up insurance and had Becky FLOWERS help getting my policy all setup and long story short we had some issues but she managed to sort every one of them out, she went above and beyond!!! A very valued member of the company and makes the whole process seem smoother!!!
5 May 2026
Unprompted review
Reply from Quote Detective
Thank you for your 5-star review! Becky will be delighted with this feedback!
Kind Regards
Charlie-Jaye
Excellent service
Hasan Was very helpful and made me feel at ease when going through the insurance with me. Definitely recommend
6 May 2026
Unprompted review
Reply from Quote Detective
Thank you so much for your Kind words and 5 star review! Hasan will be thrilled to read this!
Kind Regards
Charlie-Jaye
Shannon was amazing with her customer…
Shannon was amazing with her customer service was very fast and efficient, very helpful she made the experience smooth
5 May 2026
Unprompted review
Reply from Quote Detective
Thank you very much for leaving this Wonderful Review. I will pass this feedback on to Shannon who will be thrilled to read this!
Kind Regards
Charlie-Jaye
Miss Becky Flowers was verry helpefull…
Miss Becky Flowers was verry helpefull trying to get me the best insurances for my vans.
Really appreciate the effort,
Thank you very much
28 April 2026
Unprompted review
Reply from Quote Detective
Thank you for leaving this Fabulous Review! I will pass this on to Becky's Manager for praise.
Kind Regards
Charlie-Jaye
Excellent service and very helpful
I would highly recommend quote detective for your next taxi insurance.i was getting very high prices from all other companies including the one I've been with for 3 years.they were able to get me really good deal and a lot cheaper than what was quoted including Europe cover/delivery all in.
Hasan especially was a great help sorting out everything and getting me a good deal.thanks again 👍👍👍👍
27 April 2026
Unprompted review
Reply from Quote Detective
Thank you very much for leaving this wonderful review! I will pass this fedback on to Hasan, who will be very pleased with this.
Kind Regards,
Charlie-Jaye
Good survice got insurance policy from…
Good survice got insurance policy from quote detective and I am impressed sp Mr hasan was very good he listened everything patiently gave me enough time thank Mr hasan.
23 April 2026
Unprompted review
Reply from Quote Detective
Thank you very much for leaving this wonderful review! Hasan will be thrilled to read this!
- Charlotte
Becky Flowers was very helpful and…
Becky Flowers was very helpful and guided me through everything concerning my insurance renewal.
23 April 2026
Unprompted review
Reply from Quote Detective
Thank you very much for leaving this fantastic review! Becky will be delighted to read this!
- Charlotte
Reply from Quote Detective
Thank you very much for leaving this review!
- Charlotte
Becky was very helpfull
23 April 2026
Unprompted review
Reply from Quote Detective
Thank you very much for leaving this lovely review! It is great to see that Becky provided helpful service!
- Charlotte
Very good service and amazing guy Hasan…
Very good service and amazing guy Hasan very good customer service I really appreciate his help and his patience. Thank you Hasan.
Hares
22 April 2026
Unprompted review
Reply from Quote Detective
Thank you very much for leaving this brilliant review! Hasan will be delighted to read this!
- Charlotte
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