I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.
Contact info
Ireland
- www.quooker.ie
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great customer service Ryan…
Really great customer service Ryan Platts was super communicative, called on time and had the work completed efficiently I have no problem highly recommending
Service arranged so quickly
Service arranged so quickly. Great communication by Service engineer. Top class all round
Had service on tap today by brian and…
Had service on tap today by brian and he did a great job and went above and beyond to make sure every thing was workng correctly. I would highly recommend brian for his professionalism.
Just had Blaine out to service my…
Just had Blaine out to service my cooker taps in Carlingford Lough view house & Villas top man good chats & learnt a lot about pressure & pumps do not hesitate to get him 🫶👌🏼💪🏼👏🏼👍🏼
Customer service
Customer service excellent Ryan was very professional fixing our tap today
Service
Blaine was really helpful and nice to deal with, very happy with the service
This company is really excellent it’s…
This company is really excellent it’s extremely efficient and they could teach other companies how to treat customers. Refreshingly good and Gheorge who carried out the work today was extremely professional and pleasant to deal with. Thank you 🤩
Gheorghe replaced my Quooker…
Gheorghe replaced my Quooker installation - he was an excellent engineer - he explained everything and talked me through the whole process. His explanations were very clear and he outlined the full installation process. I very happy with his work and his attention to detail
Excellent service
Our tap needed a service and we contacted Quooker by email. An appointment was set up for a date and time that an engineer would call. Paul called before the time. He was very professional and pleasant. He replaced some corroded valves. Excellent service from Quooker
First time getting a quooker service
First time getting a quooker service. Responsive to email queries. Service arranged swiftly. Technician was pleasant, professional, and knowledgeable. Happy to recommend.
Gheorghe is a top service engineer.
Gheorghe arrived on time , was polite and well mannered. He let me know how long he'd be and spoke clearly about what he was going to do and got on with it . Both myself and my wife are delighted. Thank you Gheorghe.
Had a fault occur with our tap
Had a fault occur with our tap , reduced flow and spluttering . I went through the inline trouble shooting steps and ended up booking a service call . I got a booking 2 days later. Blaine was the service engineer and had been out before for a previous issue 2 years ago. He quickly identified a fault and replaced the part while completing a full service on the unit . He was extremely clean and tidy while working and chatted away explaining what he was doing as well as life in general . Great service.
Professional Company and Quality Product!
From start to finish, my experience with Quooker has been excellent. Pilar’s video call clearly explained how it works and its benefits, and the installation by Blaine was seamless. The tap itself is of high quality and works perfectly.
Overall, a truly professional service and product which I highly recommend.
Happy Customer
Great service from Quooker and Ryan Platts - turned up on time , very efficient, and a very pleasing guy to engage with and he was very knowledgeable about the product .
If I had one issue , it was the delay in getting an appointment - if your Quooker stops working , you are really stuck , so some emergency call out option would be good .
Overall very happy with the job done.
Great experience with the team at Quooker
Great experience with the team at Quooker from sales to having the tap/soap dispenser fitted. Throughout the communication from the team/engineer was excellent and delighted with the efficient service and the products.
excellent service from Ryan Platts
Ryan installed a cold water filter for our Quooker tap, removed our old scale filter and serviced the tap. Ryan also gave us some recommendations on how to keep everything running smoothly and how often to get the system serviced. 10/10
Expert servicing by Quooker (Ryan Platts)
We have had our Quooker tap for a number of years now and can’t imagine life without it!
The boiling water started to run slower from the tap and it was becoming dangerous as the water was splashing.
Booked a service via email and Ryan Platts came to sort it out for us. He expertly dismantled the system, cleaned and replaced parts and it’s as good as new all the while providing tips on how to look after the device and just generally being nice to talk to.
Ryan Platts was excellent. He arrived on time and fixed the Quooker in 3 mins
Ryan was on time and v professional. He fixed our Quooker in 5 mins and advised us what caused the isdue
Quooker maintenance
Just got my quooker service..Ryan Platts was the engineer..very professional and helpful individual..arrived on time .
Would recommend him..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








