Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and str... See more
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Review summary
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Reviews shaping this summary
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
Company replied
The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like. Unfortunately, the men's changing room has been plagued by maintenanc... See more
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I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Very nice and helpful staff who look…
Very nice and helpful staff who look out for everyone .
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Arsema. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Resharn is very enthusiastic and…
Resharn is very enthusiastic and helpful, the gym is very good as well I recommend
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Iyayi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Jack and Resharn were fantastic and…
Jack and Resharn were fantastic and taught me how to train my core
17 July 2026
Unprompted review
Reply from PureGym UK
Hi US. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The staff were very supportive and down…
The staff were very supportive and down to earth and helpful!
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Aaliyah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing team
Amazing team and equipment, love being part of this gym!!
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Jess. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Harry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym and great people in the gym
Great gym and great people in the gym
Highly recommend
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Neto. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi James- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you back in class soon! Thanks, PureGym
Today was my first visit to Torquay…
Today was my first visit to Torquay Pure gym and my first class. It was a ‘burn’ class taken by Charlie. Everyone was friendly and Charlie pitched the class to suit all abilities. I will be going again.
The staff that I have spoken to are friendly and approachable.
The subscription is competitive and value for money.
Overall I’m happy I have swapped gyms!
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Liza- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and we're thrilled to hear you enjoyed your first class! We will make sure this feedback does not go unnoticed by the Gym Manager and we excited to have you as part of the PureGym Community! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Clean & well maintained
Clean & well maintained, everything you need... I do wish you had saunas though 😂 but always happy with my visit.
17 July 2026
Unprompted review
Reply from PureGym UK
Hi Danny. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members, however all our gyms offer changing rooms, with showers and lockers available.
If you would like to discuss this feedback further, please contact the Gym Manager directly or drop our team an email at member.services@puregym.com and they will be happy to assist! It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
Pure gym - excellent equipment and staff
I find the gym equipment to be organised extremely high standard and well maintained by staff. During this recent spell of hot weather I find the gym temperature pleasantly cool to train in due to the use of the air conditioning units Staff and PT's are welcoming and extremely knowledgeable.. always willing to assist.
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Gary- Thanks for taking the time to leave this review, we're delighted to see it is 5 stars! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to continue to provide great service, and your feedback means a lot to us. We look forward to seeing you back in the gym very soon! Thanks, PureGym
Luke warm showers but for cheap gym, good value
For a general cheap gym, you get the basics.... the facilities are basic but good although the showers are always Luke warm at best! (Which as a van-lifer, is very dissapointing to have a luke-warm shower post sweat.)
Really enjoy the 24/hr access as I have autism so a busy gym is not accessible for me.
In-person puregym staff are very helpful and knowledgeable however if you require further assistance... it is non-existent. I emailed them about my dissability access request 2 years ago and I still have not had a response....
Another thing to note is that not all car parking is free, and not obviously stated by the gyms... as someone who travels between Scoltand and England every month, these small details have led to a few car parking fines which could have been easily alleviated with a sign or something very simple from Puregym. Puregym where also obviously not willing to help at all, but thats fair i suppose.
The final note of improvement is that as puregym has expanded, their system for multi-gym access has become increasingly complex to meander through. Again, most likely due to my autism.... I find it very difficult. I also dont like now that your home gym only allows you access to other gyms in the area. Id be very happy to pay a premium price to have access to all gyms rather then to arrive at midnight only to find out I dont have access to this gym.... and have to travel 2 hours more to get to a puregym that is within my tier. Im sure it was not like this before.
Overall, cheap monthly payment, basic equipment... so exactly what you pay for :)
22 November 2025
Reply from PureGym UK
Hi Hope, thanks for leaving us this review. We appreciate and value our member feedback.
We would love to speak to you in more detail regarding the comments you have made in this review. Could you please memer.services@puregym.com and they will be happy to look into these and discuss with you further.
Thanks, PureGym
Money worth good little gym
Money worth good little gym, only bad side it's pretty much always crowded
6 November 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym if you are looking to avoid busier periods. We are happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great people that work thereLiam Dru…
Great people that work thereLiam Dru Shelly Freya and Kev are all brilliant and welcoming
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Jason- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
It is the best gym
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Johnten. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
amazing staff
amazing staff, super helpful support team with clear and quick responses, thank you!
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Lia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I was made to feel so welcome on my…
I was made to feel so welcome on my initial enquiry visit, then again today when I returned as a member. The manager had remembered me and went out of his way to put me at ease and listen to my questions.( And rescue me when my padlock malfunctioned).
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I had a great Burn class with Alison…
I had a great Burn class with Alison was the first one of her classes I did and what a great instructor really thorough and encouraging. She made it a great session.
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Emine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and using the gym overall!
Thanks, PureGym
The Difference a Great Coach Can Make.
Chloe Rowe is an amazing personal and group trainer. The workouts are always creative, well planned, and varied, whether it's a high-intensity session or a more focused core workout.
I'm grateful to have Chloe at PureGym Holloway. I always look forward to every class. Each workout is thoughtfully designed, feels different, and gives the whole body a great workout.
Thank you, Chloe, for bringing so much positivity, kindness, and professionalism to every session.
The genuine care and persistence you show come across so naturally and make every class an enjoyable experience.
Much appreciated!
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Re. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy your sessions. We'll certainly make sure this does not go un-noticed by the manager.
Thanks, PureGym
Latest equipment available
Latest equipment available. Nice and spacious gym
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Khalid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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