Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been going to PureGym for a while now, and it's honestly one of the best decisions I've made for my fitness. The classes are brilliant and a great way to mix up my weekly workouts. I always l... See more
Company replied
PURE GYM DARTFORD Such a welcoming gym I feel so at home here. The encouragement the staff give are honestly INSANE!!! Naz and Alison have honestly gave me such a drive to get fitter. They m... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
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Replied to 90% of negative reviews
Typically replies within 1 week
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Very attentive staff
Very attentive staff, explained use of machines, health and safety.Great range of differing equipment.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lucas the manager from Pure Gym in…
Lucas the manager from Pure Gym in Brentford really helped me with my personall goals. He was really friendly and told me how to get fit and told me which machinery to use, he also helped me with a meal plan about what is good to eat to build muscle and lose weight at the same as he used to be a personal trainer i look forward to coming back to brentford again to tell lucas how my fitness is progressing because of him.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Jennifer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
1st time back in approx a year
1st time back in approx a year, tried council gym but pure Gym suits me much better.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Kayt. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very disappointing experience at PureGym Prescot (Cables Retail Park).
Very disappointing experience at PureGym Prescot (Cables Retail Park).
This gym seems to prioritize its group training sessions over everyone else. Whenever a group class is running, the music is turned up to an unbelievably high volume. It honestly feels more like being in a pub or nightclub than a gym. The volume constantly goes up and down depending on the instructor, making it impossible to focus on your workout.
Even with noise-cancelling earphones, you still can’t properly hear your own music or podcast because their speakers are so loud. It’s incredibly distracting and ruins the entire gym experience.
Every member pays the same monthly membership fee, yet it feels like only the group session members matter. I raised this issue with a member of staff, but I was simply told that nothing could be done. That response was unacceptable and showed no concern for the comfort of other paying members.
If you’re looking for a gym where you can train in a comfortable and respectful environment, I wouldn’t recommend this place. The management seriously needs to reconsider how they balance group classes with the experience of everyone else using the gym.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Abhijith. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this. Alternatively, please reach out to our Member Services team via email or social DM and they will be happy to escalate this to the Gym Manager on your behalf.
We apologise for any inconvenience caused.
Thanks, PureGym
Thanks, PureGym
Great classes
Great classes, there is plenty of equipment to use in the gym and the staff are fantastic, helpful and friendly. They always make me feel so comfortable
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Debby. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent classes Luke is a fabulous instructor
The class was excellent , Luke is an amazing instructor
20 July 2026
Unprompted review
Reply from PureGym UK
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and we hope to se you back again!
Thanks, PureGym
Keep fit at PureGym
The gym is very well equipped with easy access to equipment. A very friendly atmosphere and very helpful staff especially Graham and the Manager.
19 July 2026
Unprompted review
Reply from PureGym UK
Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Tamsin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Professional
Professional, knowledgeable and friendly staff. A gym for all shapes, sizes and ages everyone is welcome, friendly atmosphere and help or advice is always available when needed. Multiple classes to choose from and all the gym equipment you need.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Deborah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
After 10 years of being a loyal PureGym…
After 10 years of being a loyal PureGym member, I’ve finally decided to leave.
Unfortunately, the gym has gone downhill. It’s dirty, poorly organised, and often feels more like a social club than a place to train. There are too many teenagers standing around chatting instead of working out, making it difficult to use the equipment.
The facilities are in a terrible state. Many locker and changing room doors are broken, the toilets smell awful, and there is no proper air conditioning, making the gym very uncomfortable, especially during busy times.
My final reason for leaving was a very unpleasant experience with one of the personal trainers at the Borehamwood branch, whose behaviour was completely unprofessional and unacceptable.
It’s disappointing to see how much the standards have dropped over the years. Instead of renewing my membership, I’ve decided it’s time to invest in a professional home gym.
I hope PureGym takes these issues seriously and starts improving the experience for its long-term members.
11 July 2026
Unprompted review
Reply from PureGym UK
Hi Alireza, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of your experience with PureGym and that you have decided to leave.
We would love a chance to speak to you in further detail regarding the comments you have made. Especially ''My final reason for leaving was a very unpleasant experience with one of the personal trainers at the Borehamwood branch, whose behaviour was completely unprofessional and unacceptable.''
We have a zero-tolerance policy on any form of bullying or inappropriate behaviour and take any concerns of this nature seriously.
Could you please email member.services@puregym.com with further information regarding your review and they will be happy to discuss this further with you.
Thanks, PureGym
Nice & Healthy Environment Good…
Nice & Healthy Environment Good Equipment
13 July 2026
Unprompted review
Reply from PureGym UK
Hi Ashish. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
More hamstring love, please
I generally like it here but I don't like how they are 3 seated leg extension machines but only 1 seated leg curl machine. 😤 Especially when there are also 2 lying leg curl (less optimal than seated leg curls). I just wish there was more than one seated leg curl machine.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Janelle. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK
Hi Clare. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It is convenient and good value for…
It is convenient and good value for money, the staff are well informed,friendly and helpful. It has convenient parking outside too.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Ros. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Convenient
Convenient. I like to see the busy times and so can plan when I can visit
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Tim. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Wide range of equipment
Wide range of equipment for CV, Free Weights and Machines.Bright open clean areas with a good atmosphere.
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK
Hi Maddie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Clean
Clean, good machines, not too busy, sports water machine always full
20 July 2026
Unprompted review
Reply from PureGym UK
Hi Christina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I love it!
I love it, best and most secure gym I've ever been to, you just find what works for you as there are so many things and I like how it's not too busy when in the changing rooms, I've become so comfortable, mainly due to the staff, and I hadn't been for a few weeks, you get what you need from your workout😊
19 July 2026
Unprompted review
Reply from PureGym UK
Hi Jess. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very safe for women even quite hours.
Very safe for women even quite hours.
19 July 2026
Unprompted review
Reply from PureGym UK
Hi Melek. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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