Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show m... See more
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Review summary
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Availability of equipment 5/5 Temperature 2/5 ( boiling hot in this hot weather - I know you want to save money on electricity , but really ? ) . Nobody to speak to either Toilet facilities... See more
Company replied
Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
Company replied
Clean area, amazing personal trainer - Henry baker-Holmes he is so dedicated to his work always a good laugh each PT session. Every time I see him he always pushes me to help me gain muscle growth and... See more
Company details
About PureGym UK
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Excellent and pricesExcellent and the…
Excellent and pricesExcellent and the prices are suitable
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Hamzah- Thanks for taking the time to leave this review, we're thrilled to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and hope to see you back soon! Thanks, PureGym
Luke warm showers but for cheap gym, good value
For a general cheap gym, you get the basics.... the facilities are basic but good although the showers are always Luke warm at best! (Which as a van-lifer, is very dissapointing to have a luke-warm shower post sweat.)
Really enjoy the 24/hr access as I have autism so a busy gym is not accessible for me.
In-person puregym staff are very helpful and knowledgeable however if you require further assistance... it is non-existent. I emailed them about my dissability access request 2 years ago and I still have not had a response....
Another thing to note is that not all car parking is free, and not obviously stated by the gyms... as someone who travels between Scoltand and England every month, these small details have led to a few car parking fines which could have been easily alleviated with a sign or something very simple from Puregym. Puregym where also obviously not willing to help at all, but thats fair i suppose.
The final note of improvement is that as puregym has expanded, their system for multi-gym access has become increasingly complex to meander through. Again, most likely due to my autism.... I find it very difficult. I also dont like now that your home gym only allows you access to other gyms in the area. Id be very happy to pay a premium price to have access to all gyms rather then to arrive at midnight only to find out I dont have access to this gym.... and have to travel 2 hours more to get to a puregym that is within my tier. Im sure it was not like this before.
Overall, cheap monthly payment, basic equipment... so exactly what you pay for :)
22 November 2025
Money worth good little gym
Money worth good little gym, only bad side it's pretty much always crowded
6 November 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We can appreciate that our gyms can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym if you are looking to avoid busier periods. We are happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Great people that work thereLiam Dru…
Great people that work thereLiam Dru Shelly Freya and Kev are all brilliant and welcoming
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Jason- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
The staff are exceptionally helpful
The staff are exceptionally helpful, especially seen as this is the beginning of the gym journey. Specifically Shaq and David they are and continue to be major supports and even serve to be a inspiration. As a whole this PureGym is much better than I had assumed it being.
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Kaiden- Thanks for taking the time to leave this review! We want to provide all our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We look forward to seeing you back soon and supporting your health and fitness goals! Thanks, PureGym
It is the best gym
16 July 2026
Unprompted review
Reply from PureGym UK
Hi Johnten. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
amazing staff
amazing staff, super helpful support team with clear and quick responses, thank you!
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Lia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I was made to feel so welcome on my…
I was made to feel so welcome on my initial enquiry visit, then again today when I returned as a member. The manager had remembered me and went out of his way to put me at ease and listen to my questions.( And rescue me when my padlock malfunctioned).
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I had a great Burn class with Alison…
I had a great Burn class with Alison was the first one of her classes I did and what a great instructor really thorough and encouraging. She made it a great session.
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Emine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and using the gym overall!
Thanks, PureGym
The Difference a Great Coach Can Make.
Chloe Rowe is an amazing personal and group trainer. The workouts are always creative, well planned, and varied, whether it's a high-intensity session or a more focused core workout.
I'm grateful to have Chloe at PureGym Holloway. I always look forward to every class. Each workout is thoughtfully designed, feels different, and gives the whole body a great workout.
Thank you, Chloe, for bringing so much positivity, kindness, and professionalism to every session.
The genuine care and persistence you show come across so naturally and make every class an enjoyable experience.
Much appreciated!
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Re. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy your sessions. We'll certainly make sure this does not go un-noticed by the manager.
Thanks, PureGym
Thanku liv for super Spin class
Thanku liv for super Spin class. great super wonderful, good workout 5star always, feeling satisfied
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Hussa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoyed the class and we hope to see you back in another!
Thanks, PureGym
Latest equipment available
Latest equipment available. Nice and spacious gym
15 July 2026
Unprompted review
Reply from PureGym UK
Hi Khalid. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Decent gym and staff were always…
Decent gym and staff were always polite. Moved gyms now but would definitely go back if I lived closer.
1 June 2026
Unprompted review
Reply from PureGym UK
Hi Alex. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I enjoy the feel of the gym
I enjoy the feel of the gym it’s friendly other members and staff are helpful and there if you need help. The gym is clean with no unpleasant smells.
Only negative comment is that the exercise mats needs an upgrade as most of them are broken or torn in some way..
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Ann-Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Hostile Environment and Poor Customer Service
I am extremely disappointed with the treatment I received at PureGym Thamesmead, and it has left me with no choice but to cancel my membership permanently.
I attended the gym for my usual workout when a member of staff approached me and told me I was not allowed to train because my trousers were supposedly not appropriate gym wear. I explained that, although they have the appearance of jeans, they are in fact designed specifically for training. Instead of listening, the staff member attempted to touch my trousers to determine the material. I found this completely inappropriate and unacceptable. No member of staff should be attempting to physically inspect a customer's clothing while they are wearing it.
What made the situation even worse was that the staff member refused to identify himself when I asked for his name so that I could make a complaint. I believe customers have the right to know the identity of the staff member dealing with them, especially when a complaint is being made.
Another member of staff, Lacey, was called over, but rather than handling the situation professionally or fairly, she simply supported her colleague without properly addressing my concerns.
To make matters worse, another gym member, who appeared to know the staff member, was allowed to shout at me and speak to me disrespectfully, with no intervention from staff. The staff member also involved other gym members in commenting on my gym wear, which left me feeling embarrassed, intimidated, and let down. In my view, this was unprofessional and highlights the need for better staff training in professionalism, customer care, and handling situations respectfully.
This is not the first time I have experienced unprofessional behaviour from staff at PureGym, but it is certainly the final straw. I now consider PureGym Thamesmead to be a hostile and unwelcoming environment.
As a result of this experience, I have cancelled my membership and will never join PureGym again. I expected to be treated with respect and professionalism, but unfortunately that was not my experience.
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Nas. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Great gym with a good range of equipment and friendly staff
Great gym, clean and tidy, good range of equipment and friendly staff. Eve is a great motivational PT.
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Jane. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Its a great gym
Its a great gym, the other members are friendly, the staff are a little bit absent or not quite engaging. Some of the equipment is intimidating for a newbie. Wish i could book in to get a PT to show me better form on free weights etc. Regards Jamie
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Jamie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great training
Great training, very attentive and helpful staff as well as a manager who goes the extra distance for the members. Very good and enjoyable group classes with instructors who get you motivated.
14 July 2026
Unprompted review
Reply from PureGym UK
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's a nice looking gym
It's a nice looking gym, lots of modern equipment, vending machines and it wasn't busy. Good experience.
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Nicholas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very nice very good
14 July 2026
Unprompted review
Reply from PureGym UK
Hi Khaled. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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