Great environment and staff are very interactive especially my personal trainer Resharn from snow hill who's absolutely brilliant. His ability to coach more confidence in movement, weight loss and str... See more
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Review summary
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Great SAFE place for a workout, especially being a Muslim women. Their women's only workout space and class are fantastic, they have so much variety and the staff female and male are very respectful h... See more
Company replied
The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like. Unfortunately, the men's changing room has been plagued by maintenanc... See more
Company replied
I love the friendliness of the staff at this gym. I’ve trained with David and Shaq, and they’ve really helped me improve my lifting technique. I’ve also really enjoyed their class, Sweat and Strike.... See more
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Company details
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
4.0
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Absolutely terrible
Absolutely terrible, didn’t recoive an email or confirmation of my membership so I wouldn’t be able to access the gym, they took the money straight away. Contract them same day took a day for response they didn’t sort the issue that day I wanted my money back for the shoddy business there providing.48 hours later after I asked for them to resolve this, I’d have to wait 15 days. Honestly stay away there’s plenty of better quality gyms out there.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Kane, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you have been experiencing. Sometimes the email can fall into junk/spam and can be missed or a spelling mistake may have been made during the sign up process.
Due to how busy the team currently is, replies may take a little longer than usual but the team will be happy to assist as soon as they possibly can.
We apologise for any inconvenience caused.
Thanks, PureGym
Variety of machines and they function…
Variety of machines and they function very well Gym is always clean
Organised classes and trainers
22 July 2026
Unprompted review
Reply from PureGym UK
Hi Felisha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's ok, could be better
The gym has an impressive amount of equipment, reasonably priced, and it's usually not too busy when I go, so plenty to like.
Unfortunately, the men's changing room has been plagued by maintenance issues. For example, the taps were out of action for several weeks, and the eventual "fix" was what looked like a makeshift camping-style sink. It doesn't inspire much confidence in the upkeep of the facilities. Or another time it looked like someone had exploded a protein protein shake over the floor.
Overall, a decent gym let down by poor maintenance of the changing rooms.
9 June 2026
Reply from PureGym UK
Hi Oliver. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused by this.
Staff do undertake regular maintenance checks and work hard with our providers to ensure that everything is fixed as soon as possible. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Fantastic classes when Amanda as…
Fantastic classes when Amanda as always, very motivating and fun, really love combat and pump on a Wednesday night.
22 July 2026
Unprompted review
Reply from PureGym UK
Hi Ashleigh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The gym is a great place to go to get…
The gym is a great place to go to get away from life in general and concentrate on you.PureGym Ipswich Buttermarket is full of the friendliest people in town, it’s like a micro community!
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Gary. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great Gym
Leanne and James’s classes are excellent at PureGym Washington
22 July 2026
Unprompted review
Reply from PureGym UK
Hi Dan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
It's q friendly gym with great staff
It's q friendly gym with great staff - even when it's busy you can get on a different machine for the same muscle group..My only criticism is people using the lockers as their personal lockers (264 especially).
22 July 2026
Unprompted review
Reply from PureGym UK
Hi Janet. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
High-tech gym recommended
High-tech gym recommended. Plus I like the flavoured drinks
21 December 2025
Reply from PureGym UK
Hi Jan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
PureGym Aldgate- Consistently Disgraceful WIFI
This gym is underground and in 2026, still seemingly not willing to invest in a WIFi router fit for purpose so that users can do something as wild as listen to music whilst working out.
Spend some money. Sort out your IT and give members the facilities they deserve at what is supposedly one of your flagship gyms.
Thanks
22 July 2026
Unprompted review
Reply from PureGym UK
Hi Stefan, thanks for leaving us this review. We are sorry to see this is 1 star.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible.
Thanks, PureGym
Reply from PureGym UK
Hi Ali. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Joseph longrin is a fab personal…
Joseph longrin is a fab personal trainer and coach, he’s incredibly knowledgeable and very customer service oriented! Definitely recommend!!!
22 July 2026
Unprompted review
Reply from PureGym UK
Hi Annie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our PT's and that you enjoy using the gym overall!
Thanks, PureGym
I’ve had a great experience at this…
I’ve had a great experience at this gym. The facilities are clean, the equipment is well maintained , and the staff are always friendly and welcoming. A special thank you to my personal trainer for the professionalism , encouragement , and personalised guidance. Their support helped me stay motivated and make real progress toward my fitness goals. I highly recommend this gym to anyone looking for a positive and supportive environment .
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Victoria. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had such a fantastic experience at PureGym London Moorgate. From the moment I walked in, I was welcomed by Giampaolo and the whole team in such a warm, friendly, and professional manner.
Giampaolo took the time to show me around the gym, which is incredibly spacious and absolutely spotless. He also helped me book a Reformer Pilates class, which I thoroughly enjoyed.
The equipment is immaculate, and without a doubt, this is the best PureGym I've trained at. The dedication that Giampaolo and his team show to customer service, cleanliness, and maintaining exceptionally high standards truly sets this gym apart.
If you're in the area, I highly recommend paying this gym a visit—you won't be disappointed. It's an outstanding facility with an amazing team, and it's definitely worth becoming a member!
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Frederica. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our staff members and that you enjoy using the gym overall!
Thanks, PureGym
They told me what the issue could be. Very pleased 😄
They told me what the issue could be and I'm up and running.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Noel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear we could resolve your query in a timely manor. Please don't hesitate to get in touch should you require any further assistance in the future.
Thanks, PureGym
I highly recommend Puregym
I’ve been to many gym’s over the years, some really expensive and posh, but Puregym got something that they haven’t and thats EVERYTHING. It’s easy to join the staff are friendly and approachable loads of classes, loads of space and equipment. Why go anywhere else. I love it.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Daniel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Spoke with haleemah on fb messenger and…
Spoke with haleemah on fb messenger and was very helpful. Quick response time and resolved my issue
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Lloyd. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding one of our staff and we're glad they could resolve your query in a timely manor. Please don't hesitate to get in touch should you require any further assistance in the future.
Thanks, PureGym
I just wanna thank Pure gym for making…
I just wanna thank Pure gym for making me feel at ease, I feel part of the gym, love the atmosphere, everything ticks the boxes, the atmosphere, the facilities the equipment, just great establishment
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Hussa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very attentive staff
Very attentive staff, explained use of machines, health and safety.Great range of differing equipment.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Stephen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Lucas the manager from Pure Gym in…
Lucas the manager from Pure Gym in Brentford really helped me with my personall goals. He was really friendly and told me how to get fit and told me which machinery to use, he also helped me with a meal plan about what is good to eat to build muscle and lose weight at the same as he used to be a personal trainer i look forward to coming back to brentford again to tell lucas how my fitness is progressing because of him.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Jennifer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
1st time back in approx a year
1st time back in approx a year, tried council gym but pure Gym suits me much better.
21 July 2026
Unprompted review
Reply from PureGym UK
Hi Kayt. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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