Sandra's Mind class is brilliant! ​If you're feeling burned out or just want a clearer, calmer mind and some light strength exercises, I can't recommend it enough.

Always clean, tidy and pleasant, no issues with other members and equipment always working

Great place to train.Clean and organised gym.Very helpful and friendly staff.Would definitely recommend joining.

The gym itself is very clean and the women’s section is a great size with good equipment. Friday was my first day in the gym so I booked a class to ease me into it, I want to shout out Alex in particular who gave a very good class and also took time out after the class to show me around.

Good training environment.

Easy to join and terminate the membership as required. No contract.

It’s a big gym in the heart of city centre with lot of workout equipment’s with good security and lively atmosphere.

Friendly and helpful staff - it was my first time using any of the strength machines and I was a bit nervous, but during my starter session the manager Connor asked me what my goals were and showed me how to use a core set of machines, giving me some tips as well. I also tried out the core workout class, which was tough but easy to follow. There is an extensive range of classes, including a women's weightlifting class, which really appealed to me as I am a complete beginner. I think the gym will make a massive difference in achieving my fitness goals - very excited to utilise everything it has to offer!

Friendly atmosphere and good equipment for fitness

Using one regularly in London. Ok gym sometimes overcrowded. but good value for money.

PureGym was a great brand but recently the gyms have become overcrowded with gang culture, dirty workout areas, filthy changing rooms and broken equipment. There is no atmosphere in PureGym anymore, the speakers just play loud announcements and no good gym motivational music. In terms of disability access, I have found their changing rooms to be much smaller and some gyms don’t even have a proper changing room only a toilet with shower which are dirty.

I love the Bodypump class with Lara, she’s great! Overall a great gym at a very good price.

We are a family of 4 people with PureGym memberships, I signed up even before it opened,years ago. This year during the school holiday period, I was travelling overseas and they froze our accounts and then eventually closed them. The reason was because the found it was suspicious that the 4 memberships were paid from the same account, even though the memberships clearly belongs to people with different first names but the same surname, as in most families. Then I had to take our passports into the Gym for them to give us access again and we were told to sign up online again and had to initially pay joining fees again. How ridiculous!

All new, modern and clean equipment. Well set out. Not too crowded (on the occasions I was there). Helpful assistance.

The gym was very welcoming. I warmed up well on the treadmill, stationary bike, and stair climber before a great PT session with Tayler.

It is unacceptable that the only way to contact customer service is through social media, and that resolving a simple issue takes days.

I wanted to upgrade my membership a few days before my scheduled direct debit, but I couldn’t do it through the app, so I contacted customer service. It took over a week to reach a resolution. By then, I could upgrade through the app myself, making their response pointless.

I was unable to train during that time, which was incredibly frustrating. This has been the worst customer service experience I’ve had, and I will be changing gyms.

Really good equipment, love that it’s 24 hours so I can get a workout done whilst it’s quiet. Gym is always clean and tidy, and the few members that do the 3am workouts are friendly. It’s a good atmosphere

I have been a member of puregym for 2 years and never missed a payment. So my payment comes out through recurring card payments and because i have a new card coming my payment got declined. Ive been working away for a couple of days so thought i would sort it out when i got home and when i clicked on my emails my membership has been cancelled. It had been 2 days 🤬