Had an issue with my membership so I decided to go into the gym and speak with a manager. My query was resolved professionally and promptly. The managers at Leeds City North are amazing the gym runs seamlessly with both Kyle and Damian in charge. Many thanks.

recently considered switching to PureGym, but now I refuse and I'll be discouraging anyone else from doing so.

The treatment of a client of yours in Brighton over 'concerns' raised relating to your changing room policy is unacceptable and transphobic. Even if you think your policy covers yourself in light of the contradictory legal landscape that is currently being challenged in the courts (ALL people, trans people included, are entitled to not be excluded from public life, which this policy violates) there is no legal way to enforce this policy, and nothing in the law OR the EHRC guidance that states how or even WHETHER you should enforce it, since it is impossible without gender policing, which is exactly what your actions here constitute with your anxiety-inducing highlighting of transphobic 'concerns' and wishing to investigate a client's gender with a meeting.

The guidance is not the law. And I point you to:
Single-sex spaces should be offered where it is a “proportionate means of achieving a legitimate aim”.
This means that providers should consider why the single-sex space needs to be single-sex (for example, for reasons of privacy, dignity, or safety).
If someone considers their 'privacy, dignity, or safety' to depend on the absence of trans people, then that is the definition of transphobia. It also discriminates against any cis person who 'looks' trans, and is self-defeating due to many trans people 'looking' cis and thus bothering transphobia people by being in the 'correct' biological changing room yet looking like the 'opposite' gender.

You are also guided to: “consider whether the disadvantage to trans people, and any other people who may be disadvantaged, outweighs the benefits of achieving the legitimate aim”.
If you have done so, even if we consider the aim to be 'legitimate', then you have chosen the comfort of transphobes over trans people's right to privacy, dignity, and safety, as well as their legal right to inclusion in public life.

Please let us know how you plan to address this issue and change this policy, or how you intend to prepare for legal action.

Total lack of gym etiquette by users which stems from the Puregym set up..no real staff , mediocre equipment and a management that fobs off genuine complaints with tacky and fake innuendo. Had experience running two gyms and there are a few markers that would not be tolerated - extensive mobile phone usage while sat on equipment , slamming weights down both free weights and on machines , discs, bars and dumbbells left all over the place and when put away nearly always not correctly , broken equipment not fixed for weeks..Just changed to the 'Gym Joint' in Bourne End nearby and that's how a gym should be..excellent staff , excellent equipment all round , clean , weights always returned to their place , and a high level of user quality..

**PureGym — The Excellent Beginners' Gym**

Good-priced memberships, and most locations are open 24 hours, which is a massive plus. There are gyms dotted all over the country, and each one seems to have its own little vibe going on. The staff at the ones I've visited have generally been canny too.

The downside is that, because of the cheap membership, you do get the occasional character wandering through the doors. It also attracts a lot of students, so depending on what kind of atmosphere you prefer, that may or may not be your thing. If you don't mind it, crack on.

For beginners, I think PureGym is a solid choice. It's affordable, accessible and doesn't feel overly intimidating when you're just starting out.

Where it falls short for me is longevity. You could absolutely make it your permanent gym, but there are other gyms out there with a better variety of equipment, facilities and a slightly more mature atmosphere.

Overall, a good entry-level gym that does exactly what it needs to do without emptying your wallet.

Connor bridges (my p.t) is by far the best thing to ever happen to me he's literally extending my life by teaching me how to get fit and stay fit with his knowledge and support :) Been to a couple of classes with other staff that Were good too.

Thanku Charlotte gough for wonderful spin class today, you had a cold but you showed your character, well done, 10/10 and big shout to new Pt Asif, good sport he tried class, so bravo to him, I need gym for my wellbeing

HORRIFIC CUSTOMER SERVICE AND THEY ARE SUCH A STINGY COMPANY.
THEY ARE THE RYANAIR OF GYMS!!!

I have tried to get into contact with them so many times and they literally never respond. The service is honestly outrageous here, the fact that theyre quick to respond on trustpilot to my review but still havent replied to my 3 emails is a joke. The app is rubbish also, so Im simply asking to upgrade my account because it doesnt work on the app and theyre not even answering to help me do it. At this point I think Im going to change gyms.

Pure Gym is the best gym in the UK. They have quality tools for both sports and non-sport men. The staff are so lovely and easily to communicate with. Their subscription price are affordable and reliable.

My local gym is fantastic but overall pur gym contact is very poor and the app is absolute rubbish

The gym manager is lovely very active and takes great care of both the gym and its members

Honestly the customer service I’ve recently received has been one of the worst. I asked ro be refunded for the months payment they just took as I don’t want to use them anymore and they are refusing and putting up a fight over £23 instead of understanding the situation. Not only did they not bother to retain me as a customer they do not respond properly to the questions asked. Really disappointed

I had a terrible experience with a very rude staff member at this gym, as well a very frustrating experience with their faulty app necessary to access the gym.
The app is used to scan into the gym and over the last 6 weeks at the gym it hardly worked. I was told by staff to keep re - downloading it which I did however it remained faulty. On many occasions I was locked out of the gym. I had to resort to buzzing the front door buzzer to be let in by staff. Most staff were good with this.
The last straw was when I encountered a very rude aggressive staff member when I buzzed in who put me thru a police style cross examination before any access which I did not appreciate. I told them so, left the gym and escalated the incident with management and quit the gym. Management cancelled my membership and promised to refund me the balance of my membership fees, as I paid up front, within 15 days. This time has passed and I am still waiting for my refund.
In business I was taught to respect the customer. It does not exist in this place.

Never disappoint all equipments are updated and working. Classes here at Northwich is also great. The instructions are amazing

These facilities are NOT a safe space. My friend was sexually harassed by a trainer and multiple of my queer friends have run into issues while using the changing rooms. Absolutely disgusting policies in place that encourage harassment within their spaces. Avoid at all costs for your saftey.

I was extremely satisfied with my recent interaction. The team was very professional, respectful, and helpful. They handled my request efficiently and with great courtesy. Thank you for the excellent service.

Very friendly staff, not noisy gym, good equipment in excellent condition

Great atmosphere great equipment and great staff.

It wasn’t straightforward at first, with quite a bit of back and forth with a bot, but I eventually got through to a real person. Once I did, my issue was dealt with efficiently and resolved, so overall I was pleased with the service.

Because the people you have got working there are friendly & fun 🤩 & they work very hard

Good atmosphere, I am able to get on all the equipment i want to use. Location suits where i live. Great spot, if you need to use Public transport.