PureGym UK - Boston Reviews 78

TrustScore 4.5 out of 5

4.3

Alban Retail Park, PE21 7NN Boston, GB


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Rated 3 out of 5 stars

I joined having seen the adverts for the large array of classes offered, however now I am a member have found those classes aren't yet available (pilates in particular) I also find the class schedule... See more

Company replied

Rated 3 out of 5 stars

My experience has been good so far apart from my last visit on 19/2/23 at Boston Lincolnshire pure gym. Both toilets were blocked and not flushing, then to make things worse, I got in the shower aft... See more

Company replied

Rated 5 out of 5 stars

At the moment I'm having good experience with PureGym! I like location, I like when I can access gym any time and to be honest I really don't have any negative things to say! Keep up the good work! An... See more

Company replied

Rated 5 out of 5 stars

Modern new gym, very clean with a plethora of equipment. Open 24x7 (but is unstaffed most of the time) New and clean changing room facilities. Bring your own shower gel, towel and other toile... See more


Company details

  1. Gym
  2. Fitness Center

About PureGym UK - Boston

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Alban Retail Park, PE21 7NN, Boston, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Well equipped gym

Well equipped gym, good location for parking, friendly staff

13 February 2026
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Nick- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Ian - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Modern, clean, great app to book classes. Free at home workouts. Just perfect.

1 June 2025
Unprompted review
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Reply from PureGym UK - Boston

Hi Vicky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

No cleaning stations - anywhere!

There are no cleaning stations anywhere in the gym. Didn’t think that was allowed? Was horrible having to use machines knowing they’ve not been cleaned in between users. Disgusting.

20 April 2025
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our gyms are cleaned every night with high-grade anti-viral disinfectant. The team also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence.

We have also installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible. Please feel free to speak with your local members of staff who can show you where these are located. Thanks, PureGym.

Rated 5 out of 5 stars

I’m loving the step classes by…

I’m loving the step classes by Charmaine & Hit classes, would like more of theses please.

29 March 2025
Unprompted review
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Reply from PureGym UK - Boston

Hi Michelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Met at the door and given help from the…

Met at the door and given help from the start. I was shown the equipment I wanted and given instructions to operate, them left to myself but with offer of further help if I required it,

26 January 2025
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Reply from PureGym UK - Boston

Hi Tracey – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 4 out of 5 stars

The manager was very welcoming and he…

The manager was very welcoming and he tool his time explain everything

7 January 2025
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Reply from PureGym UK - Boston

Hi Roy – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 4 out of 5 stars

Great range of gym / resistance…

Great range of gym / resistance training equipment which was clean and well maintained. Staff were friendly and knowledgeable and the boot camp / circuit training class I attended was really well designed and delivered by an excellent instructor who took the trouble to monitor and correct exercise technique throughout the class. Changing area / toilets could have been better maintained hence 4 out of 5.

27 December 2024
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Reply from PureGym UK - Boston

Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the classes we offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Amazing experience!

At the moment I'm having good experience with PureGym! I like location, I like when I can access gym any time and to be honest I really don't have any negative things to say! Keep up the good work! And I want to mention that I like to receive notifications about gym, offers and suggestions!

15 December 2024
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Reply from PureGym UK - Boston

Hi Sandijs, thank you for taking the time to leave this review, we are delighted to see this is 5*s.



It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!



Thanks, PureGym

Rated 5 out of 5 stars

Best gym I've ever used

Friendly, helpful, great atmosphere and excellent equipment

20 November 2024
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Claire! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so!

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 4 out of 5 stars

Not bad but could be more hygienic need…

Not bad but could be more hygienic need more cleaning equipment for people to clean after them self. Don't give five stars because there is no pool or saunas

12 October 2024
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Julius - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We've installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible.

Regarding the point raised on providing pools, we’re afraid this would not be possible; we don't have pools/saunas etc. as the standard in our gyms is our focus on providing quality fitness equipment while keeping costs affordable for all members. Thanks, PureGym

Rated 3 out of 5 stars

Decent gym

Alright gym, good range of equipment but is constantly full of kids clearly way younger than the supposed required sign up age of 16+

15 September 2024
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Jeremy. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

As an online company, we don't have receptions. However, we have the cylinder POD doors that act as both an entrance and security system.
The POD doors monitor entrance with individual 8 digit code. As well as this, we have staff monitoring the gym, as well as a 24/7 CCTV team.

All members are required to enter their date of birth on sign up, and will need to be 16 years old or above.
If believed to be underage they will be required to provide ID to staff or risk a suspension until their age has been verified. Thanks, PureGym

Rated 5 out of 5 stars

good

very good
easy

22 July 2024
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Gym review

Staff explained how gym worked and process was easy online - we were shown around - it would be useful to having all showers working

29 April 2024
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Ryan! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Great to hear you enjoyed your tour, and the joining process was straightforward.

Please be assured your points have been raised. They will be addressed in club and resolved as soon as possible. Thanks, PureGym

Rated 5 out of 5 stars

Quick to join.

Quick to join.
App easy to use

28 April 2024
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Emma, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely gym

Lovely gym, wonderful helpful staff, great variety of equipment and a really nice atmosphere. Really pleased with this gym, best one I've ever joined ✨clean and tidy ✨

23 April 2024
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Mihaela, it's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym! ✨

Thanks, PureGym

Rated 5 out of 5 stars

Clean gym

Clean gym , up to date equipment and nice environment to do my training in .

7 April 2024
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hey there - That's awesome to hear and thanks for the 5* feedback!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent location with staff on hand…

Excellent location with staff on hand at most times, professional atmosphere that isn't too intimidating for new arrivals, staff won't jump on you to do an induction either but are there if you need them

8 April 2024
Unprompted review
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Jonathan - It's great to hear you're enjoying PureGym, and thank you for the 5* feedback!

Thanks, PureGym

Rated 4 out of 5 stars

Easy to access

Easy to access - provided what I needed for exercise with no fuss or problems

10 March 2024
PureGym UK - Boston logo

Reply from PureGym UK - Boston

Hi Cheryl. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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