HAVING USED THEM MANY TIMES I HAVE ALWAYS FOUND GREAT SERVICE GIVEN PLUS A MOST FRIENDLY TEAM WHOM PUT CUSTOMERS FIRST AND KNOWING THEY DO THE JOB WELL TO A HIGH STANDARD AND A NICE PLACE TO WAIT IN R... See more
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See what reviewers are saying
Very helpful member staff in giving me info to choose tyres, no problem getting appointment, fast service, 4 lovely new tyres. Staff are kind, professional and knowledgeable
Company replied
The only tyre place within 20 miles name to take off and for my tires. Not only that but Also were ultra careful of the 14.5J SSR 3 piece split rims. Highly recommend especially for race cars, super... See more
Company replied
Staff are friendly and straight up with customers. Prices are compatible with anywhere else and booking / payment is easy enough online. Never had any issues in the years I've used the garage. That... See more
Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.3
Excellent
1K reviews
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Pointless booking system
Very good with regard to choice of tyres and fitment. However, I booked a time , took the car in on time and was told it would be about 40 mins, went back after 40 mins and the car hadn't been worked on. They said there were a lot of walk - ins and it was obvious the mechanics had not realised i had booked on-line. So poor organisation and not a happy customer!
19 January 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Michael Kennedy,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service
Excellent service, and not too expensive. Friendly staff and not kept waiting.
19 January 2026
5 star service
I’ve used Gates for the last 10 years and I’ve not had a bad experience in that time. Always professional and friendly.
16 January 2026
Mot.
Booked for 8.30 in the morning and my car was taken in at 8.30 and returned at 9.10 so perfect for me the staff are all brilliant and friendly.
9 January 2026
Disappointing and carefree customer service
The full order (Qty x4) was not available when scheduled.
Returned at agreed time, warehouse sent the wrong tyre so following a formal complaint it was eventually resolved weeks later.
Would NOT use again nor recommend.
In response to Pro Tyres response and for clarity - the matter has now been resolved to an eventual satisfactory outcome. However this required the area managers intervention and an official complaint.
This is an honest review as requested by Pro Tyre via Trust Pilot.
14 January 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr J Green,
Thank you for leaving us a review of your experience at our Workington Lillyhall centre. We are sorry that you did not have a positive experience.
We can see that this matter has already been investigated by the Area Manager following you contacting us via email. If you are unhappy with the outcome of this investigation please let us know by emailing us at customerrelations@protyre.co.uk and we will raise this matter further.
Best regards,
Eddie
Customer Care - Protyre
Michael and Peter are always 5 star
14 January 2026
Mot,service & repair required
Sorted out my vehicle with no hassle of any kind very pleased,always go to gates as i've never had any issues ever from them.
14 January 2026
Friendly staff & efficient service
Took car for MOT… very efficient and friendly staff… easy to book appt online.
7 January 2026
The price was very good
The price was very good, no quibbles there.
My only gripe is a very small one, the coffee machine doesn't give change (who carries money anyway) so they've made white coffee and tea free but black coffee and tea is 30p not an issue more of a grump lol
3 January 2026
Well looked after and given good advice
5 January 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Jeffrey Tinnion,
We appreciate you taking the time to share your positive experience you had with our team at our Workington Lillyhall branch.
We're glad you were well looked after and received helpful advice.
Thank you.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear John,
We appreciate you taking the time to leave us this excellent review.
We're happy you were satisfied with our prices, service and staff at our Workington Lillyhall branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Helpful and friendly staff
Helpful and friendly staff
Quick tyre change
Reasonable cost
29 December 2025
Reply from Protyre Autocare - Workington Lillyhall
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Car was booked in for 12 o'clock to…
Car was booked in for 12 o'clock to have 2 tyres fitted car stood for 1hr 10 mins befor they started the work it took 1 hrs 30 mins to get my car back and that is because I approached the counter and asked what was taking so long
2 January 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear William Scott,
Thank you for bringing this to our attention and we are sorry to hear that you had a longer waiting time than expected.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Excellent service as always
Excellent service as always. Took car in for MOT and it failed significantly. They managed to obtain all the parts for an 18year old car and fit without fuss. The only negative is that they are very busy and it took a while to get everything booked in, but it was worth the wait to get the car back in working order. (which is actually a positive if you think about it.. I'd rather wait for good service than rush through with poor service). Thanks for the good work.
19 December 2025
MOT Apointment
Easy online process for booking and paying for the MOT. Good customer service when I dropped the car off and collected it an hour later.
15 December 2025
Super helpful and very professional
Super helpful and very professional. Catered for all my needs with getting new tyres.
9 December 2025
Conner went out of his way and was very…
Conner went out of his way and was very professional with the information he was telling me can’t thank him enough 10 out of 10 for customer care
15 December 2025
Reply from Protyre Autocare - Workington Lillyhall
Dear K Holden,
We're happy to hear that you had such a positive experience with our team at our Workington Lillyhall branch .
It's wonderful to know that our team member's professionalism and helpfulness were so appreciated.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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