The original response to my call for help was courteous, prompt and helpful. Unfortunately the repair that was carried out collapsed within 24 hours, but the team responded exceptionally quickly to my... See more
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Went to Gates tyres at Lillyhall. Super fast and friendly service for my MOT. Booked online super easy. Checked the car in in a few minutes max and headed out instead of waiting. Got a call about an h... See more
I had no appointment, but had a puncture that would make my journey home difficult. Staff we very helpful and found a slot for someone to fix my tyre. There were some additional problems identified t... See more
Company replied
Very helpful and great with sorting out my tyres when I’ve had issues, I always get good advice as well on things to look out for or when things need checked, thanks guys!
Company replied
Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.4
Excellent
1K reviews
Asks customers to review
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a quick and courteous response
The original response to my call for help was courteous, prompt and helpful. Unfortunately the repair that was carried out collapsed within 24 hours, but the team responded exceptionally quickly to my second distress call and did their utmost to get me back on the road as soon as possible.
26 October 2026
Earned my trust
Went to Gates tyres at Lillyhall. Super fast and friendly service for my MOT. Booked online super easy. Checked the car in in a few minutes max and headed out instead of waiting. Got a call about an hour or so later to let me know my car had passed with a defect and they would explain more when I picked it up. No rush to pick it up either. The lovely chap on the desk explained everything so that I understood. They had every opportunity to rip me off and fail me unless I paid for parts but they didn't. 100% will use again. It's hard to find a trustworthy garage, especially as someone who knows exactly 2 things about cars - how to drive it and the colour.
4 November 2026
May use AI-assist with repliesRead more
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The experience friedly staff always…
The experience friedly staff always there to help where ever they can. Always good service.
4 November 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Fulton,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Quick efficient professional tyre replacement
Quick efficient professional tyre exchange plus inspections of brake condition
30 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mrs Preshaw,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The only problem I had was finding your…
The only problem I had was finding your entrance to get into the garage area
Could there be more signage please
4 November 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Went in to have a puncture repair
Went in to have a puncture repair. Three days later, light comes on again and repair has failed. Also wheel nut damaged so next guy couldn’t get wrench to fit to remove it.
4 November 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Anthony Lewis,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Dealt well with several issues arising…
Dealt well with several issues arising during the planned work.
4 November 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mr Cooper,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Robyn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres weren't in stock but they got them same day and fitted friendly person called Jay very pleased
Tyres weren't in stock but they got them sthem same
26 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mrs Lawson,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and very efficient.
28 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Mrs Sheckley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
First class service after being let…
First class service after being let down at the other garage.
Done as soon as was they could get the car in.(and it was busy)
Massive to thanks to Lucy and i think Jason.
28 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very happy with the service
26 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Aldo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful
Very helpful and great with sorting out my tyres when I’ve had issues, I always get good advice as well on things to look out for or when things need checked, thanks guys!
24 October 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Hello Alyssa,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Ridley,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Friendly and fast
Super friendly stuff! I had an issues with my car while traveling. They helped me out immediately even though it was really busy that day. I was overwhelmed by how kind everyone was. Thanks again for your service!
19 October 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Dear M.C,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, especially when they are traveling and facing unexpected car trouble. Therefore, we are delighted to hear that you were pleased with the prompt and kind assistance you received from our team at our Workington Lillyhall branch, even during a very busy day.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Emergency fix
I had no appointment, but had a puncture that would make my journey home difficult. Staff we very helpful and found a slot for someone to fix my tyre. There were some additional problems identified that they helpfully explained and advised on.
Staff outstanding.
19 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Could not thank the staff and mechanics…
Could not thank the staff and mechanics as Protyre Lillyhall enough
Had a flat tyre on Saturday and they were more than happy to help, the young man on the phone was so nice and helpful as new I was in a panic. Sadly this was due to ProTyre in Workington Town being very unhelpful!
Since getting the one tyre fixed I took it back a few days later to get all new tyres and the best part was I didn’t have to sit around and wait, I left it with them whilst I was at work and it was ready for me when I finished. No troubles at all, couldn’t fault such a friendly bunch
Definitely recommend ProTyre Lillyhall for reliability, fantastic customer service and excellent service from the mechanics 👍🏻👏
14 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Louise,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Be prepared for a long wait
I booked in for a time slot which I arrived 10 mins early for. It was 40 mins until my car was brought into the garage, where it there sat for a further 30 mins before anyone took a wheel off it. In total I was in the garage for 2 hours to get 2 tyres fitted. The operation needs to be made more efficient.
On a positive note the staff were very pleasant and the prices of the tyres reasonable.
10 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Skel ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Good service.
12 October 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Dorothy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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