The original response to my call for help was courteous, prompt and helpful. Unfortunately the repair that was carried out collapsed within 24 hours, but the team responded exceptionally quickly to my... See more
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Went to Gates tyres at Lillyhall. Super fast and friendly service for my MOT. Booked online super easy. Checked the car in in a few minutes max and headed out instead of waiting. Got a call about an h... See more
Company replied
I had no appointment, but had a puncture that would make my journey home difficult. Staff we very helpful and found a slot for someone to fix my tyre. There were some additional problems identified t... See more
Company replied
Very helpful and great with sorting out my tyres when I’ve had issues, I always get good advice as well on things to look out for or when things need checked, thanks guys!
Company replied
Company details
About Protyre Autocare - Workington Lillyhall
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Hallwood Rd, Lillyhall, CA14 4JR, Workington, Workington, United Kingdom
- 01900 605100
4.4
Excellent
1K reviews
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Great support and advice from the team
3 July 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Rachel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good quality service
26 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyre replacement.
I had the car booked in for 9.30am and did not leave until 11.30 am . Then I had to ask the reception to chase up the job. It was only changing two tyres and rear wheel alignment.
29 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Andrew Burt ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Never any issues with Gates
Never any issues with Gates. Thats the local term fot this garage.
26 June 2026
Friendly and helpful
Friendly and helpful - payment plan which was very helpful as the MOT ended up costing a lot more than expected .
24 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Customer,
We're so glad our payment plan was helpful and made a difference for you.
Thank you for your kind words!
We will look forward to welcoming you again at our Workington Lillyhall branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Could be improved by not charging…
Could be improved by not charging customers double the price for parts found cheaper on all other parts websites. Wont be returning here.
17 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Andrew,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Poor customer service, waited hrs for fitting
Twice in the past 3 weeks I’ve booked a time slot via the website to have 2 x 2tyres fitted.
On both occasions I’ve had to sit in reception for over 2 hrs to wait for fitting, despite my allocated booking slot.
The receptionist state they don’t know who is coming and have no knowledge of time slots as they are done on line.
The tyres are a good price and fitted well but the customer service was terrible with no regards for customers sat waiting for hours to have the tyres fitted.
Staff don’t seem bothered about the customers and despite complaining on-line and being told they would investigate the complaint, I’ve heard nothing in 2 weeks.
Good price, poor service and I’d rather pay a little more and have my customers appreciated
I won’t be going here again and heard other customers say the same slagging off protyre and blackcircles
9 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Phil,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear Paul agnew,
Thank you for your kind words!
We are delighted you had a positive experience with our team at our Workington Lillyhall branch.
Thank you for your feedback.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Helpful and best price
19 June 2026
Great service
I have always found I receive excellent service here. They were very busy on the day I brought my car but still managed to fit me in and sort the problem.
13 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Sarah,
We would like to thank you for sharing your feedback regarding the service you received at our Workington Lillyhall branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
three hour wait to change a tyre!
I booked a 10:30 slot, Then had a three hour wait to change a tyre!
15 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Stewart,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
So quick and easy to book and get me…
So quick and easy to book and get me tyres. Always exempt service
12 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Hello Emma,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Stephen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
10 minutes late for a 11am appointment.
10 minutes late for a 11am appointment.
Almost 160 minutes later… my tyres are ready to go.
3 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Rob,
Thank you for your feedback. We are sorry to hear that your recent visit to our Workington Lillyhall branch has not been a positive one for you on this occasion due to the wait time.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Workington Lillyhall
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Workington Lillyhall
Dear Mr Temple,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the assistance you received from the team at our Workington Lillyhall branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
I was charged £45 to get a locking…
I was charged £45 to get a locking wheel nut drilled. My van was literally away from the unit for 5 minutes where the tyres were being changed. I'd take a guess the drilling was a 2/3 minute job. I think the £45 charge for this was a bit greedy considering I was already giving them my business by having my tyres changed there.
Also, as a lot of other negative posts points out, the waiting time/appointment system is extremely poor.
29 May 2026
Unprompted review
Reply from Protyre Autocare - Workington Lillyhall
Dear Michelle,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Inaccurate information on service
Service told me i had 3mm remaining on front brake pad. Checked by another garage and it had 10mm remaining. Very disappointing, would of cost nearly 300 pounds if i hadnt had it checked elsewhere.
3 June 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Reece O'Neil,
Thank you for leaving us a review.
We are concerned to hear about the discrepancy you experienced with the brake pad assessment. We can confirm that this matter has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Gates tyres
The garage I got the tyres sent to, Gates tyres, said my locking wheel nut needed drilled off, which incurred a £45.00 charge. My van was taken to the workshop for drilling, from the tyre replacement unit and returned literally, 5 minutes later. I'm assuming drilling the wheel nut off took around 2 minutes. I felt this was a bit greedy of them, considering I'd given them business of replacing my tyres in the first instance
29 May 2026
Reply from Protyre Autocare - Workington Lillyhall
Dear Stewart Macvie,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
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