Needed an exhaust end for the wife’s car on a Saturday afternoon which everyone couldn’t provide either because they where closed or to lazy and used excuses. Visited Protyre on the Granby and ever... See more
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Location
Switch location2 Cambridge Road, Granby Industrial Estate, DT4 9TJ Weymouth, Dorset, GB
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Considering we have been through a few heatwaves in the last few months I was amazed today when just a couple of hours before closing on a Saturday I popped in and asked if they would be able to do... See more
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I had a puncture whilst on holiday and protyre was recommended to take my car to. The staff were incredibly friendly and managed to fix the puncture quickly and efficiently. First class service.
Company replied
The manager was very helpful, polite and explain that my new tyre fitted had been balanced and because it had no weights, explained that sometimes they come up with zero reading. If not happy please c... See more
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Company details
About Protyre Autocare - Weymouth
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
2 Cambridge Road, Granby Industrial Estate, DT4 9TJ, Weymouth, Dorset, United Kingdom
- 01305 788556
4.5
Excellent
937 reviews
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LONG WAIT…
i had an appointment booked and arrived 5 mins early my car was driven around the back within 10 mins but i waited 2 1/2 hours to have 2 tyres fitted which i feel is totally unexeptable. amongst the many excuses for the delays was that they were having trouble with the tracking as the bolts were seized. THE CAR WAS NOT BOOKED FOR WHEEL ALIGNMENT ONLY 2 TYRES
17 July 2026
Reply from Protyre Autocare - Weymouth
Dear Mr White,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Had air on refuelled
Had air on refuelled , but didn’t work , after some conversations with customer service , the manager phoned and got a full refund so happy with that
6 July 2026
Unprompted review
Reply from Protyre Autocare - Weymouth
Hello Maria,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Mr Pyke,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Garth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful and although they could…
Really helpful and although they could help with a replacement rim, they were very good when I returned for the tyre. Respectful too!
8 July 2026
Reply from Protyre Autocare - Weymouth
Hello Susan,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Brilliant place for car needs
Fantastic work done on my car, staff very polite and helpful. Price was very reasonable. Will definitely use again.
7 July 2026
Unprompted review
Reply from Protyre Autocare - Weymouth
Dear Clare Hall,
We would like to thank you for sharing your feedback regarding the service you received.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team at our Weymouth branch have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Waiting Time
I have always used the Dorchester branch of Protyre and they have always been on time for me at the booked appointment. This was my first experience at the Weymouth branch and although the standard of work was high, the tyres were good value for the price and the staff were friendly, I had a 40 minute wait after my allotted booking time before they started replacing my tyres with an excuse that they had just had some tyres delivered. Not very impressed and hope that the Dorchester branch is open in the near future.
6 July 2026
Reply from Protyre Autocare - Weymouth
Dear Ian,
Thank you for taking the time to share your experience at our Weymouth centre.
We're pleased that you found the team in centre friendly and the work to be of a high standard. However, we are sorry to hear about the delay you experienced. Your concerns have been raised with management, who will look into this matter further.
We apologise for any inconvenience caused.
Best regards,
Eddie
Customer Care - Protyre
Friendly staff
Friendly staff. Went above and beyond to deal with a missing locking wheel nut.
29 June 2026
Reply from Protyre Autocare - Weymouth
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff are super friendly
The staff are super friendly, knowledgeable and really efficient.
You couldn't ask for better service
3 July 2026
Reply from Protyre Autocare - Weymouth
Hello Simon,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Mr Baker,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Carl,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Pro tyre fitting in Weymouth
Arrived as per the agreed time. Tyre was fitted within 20 minutes. Good price too!
Ayrton, the manager, was extremely helpful.
1 July 2026
Great staff and always give genuine…
Great staff and always give genuine advice, not looking to up-sell at all.
Recommended
29 June 2026
Reply from Protyre Autocare - Weymouth
Hello Andy,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Good but short notice of staff
Good but short notice of staff so took an hour plus for 10 minute job.
Friendly and polite.
29 June 2026
Booked and paid for a couple of tyres…
Booked and paid for a couple of tyres upfront and both fitted within 15 minutes of booking. Very happy with the service I received and will definitely use again
24 June 2026
Reply from Protyre Autocare - Weymouth
Hello Gary,
We would like to thank you for sharing your feedback regarding the service you received at our Weymouth branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Nicky,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Weymouth
Hello Mrs Lyell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Weymouth branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Spent hours waiting
Spent hours waiting despite having an appointment booked online.
Locking wheel nut tool was then broken and I was sent away with two wheel nuts missing in order to buy replacement tool.
8 June 2026
Reply from Protyre Autocare - Weymouth
Dear Alan,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
MOT not completed
I had an MOT booked for 28/05/2026 at 10:00am. At around 9:00am on the day, I received a phone call informing me that the technician due to carry out the MOT was unwell, so the appointment would need to be rescheduled. The staff member was very polite and even offered to contact another garage on my behalf if they were unable to fit me in soon.
I then attended the rearranged appointment on 03/06/2026, only to be told at the desk that the technician was still off sick and that I should have been contacted beforehand. Unfortunately, I never received any phone call or notification.
I had booked my MOT well in advance because my current MOT was due to expire soon. Due to the lack of communication regarding the cancelled appointment, I was not given the opportunity to arrange an alternative booking elsewhere, and I am now left without a valid MOT.
3 June 2026
Unprompted review
Reply from Protyre Autocare - Weymouth
Dear Maya,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
When arrived I was told it will take…
When arrived I was told it will take about 45mins it took just over 2hrs when asked I was told short on staff but that's an excuse they always say
1 June 2026
Reply from Protyre Autocare - Weymouth
Dear Graham Kinson,
Thank you for leaving us a review.
We're sorry to hear that you had a longer waiting time than expected. We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
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