I can't say enough good things about ProTyre in Westbury. They go above and beyond for their customers, and I even discovered after my car had been to the garage for an unrelated issue, that they topp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Protyre Westbury. Had two front tyres fitted with Protyre, first time i've been there, impressed. All the staff very friendly and approachable, in particular the fitters who were generous with their... See more
Company replied
Just want to say thanks to Steve and jake. Fantastic service. Amazing customer service from meet and greet to completion. Made me feel comfortable in arrival with a coffee and when I left knowing eve... See more
Company replied
Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more
Company replied
Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Westbury
Dear Liz- Andover,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Had a slight wait but then the trye got…
Had a slight wait but then the trye got fitted balanced and vehicle tracking was checked all in good time. The staff were professional and polite the whole time.
25 September 2026
Reply from Protyre Autocare - Westbury
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Time conscious in work and good customer care
Time conscious in work, excellent result with advisory note which may not be part of the job paid for. Great work
23 September 2026
Reply from Protyre Autocare - Westbury
Dear Alexander,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great all round service.
Best price for the tyres I wanted. Easy to purchase and book fitting appointment online. Very friendly and likeable man on reception. Tyres fitted promptly. Will definitely use again.
23 September 2026
Reply from Protyre Autocare - Westbury
Hello Martin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service as always
21 September 2026
Reply from Protyre Autocare - Westbury
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Avoid is very poor
I have been using my local garage for a long time I always go back to think it will be better but it is getting worse. I booked my service with it I dropped my car at 8:30, meant to finish at 11 30 not call till 3 o'clock then I rang them and they say oo we mixed up I don't know how they can mean to be full service but I can't see how they are providing any service it very poor job waste my time and money
16 September 2026
Reply from Protyre Autocare - Westbury
Dear Meh met,
Thank you for your feedback . We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked a free brake check/tyre…
Booked a free brake check/tyre check/alignment check for today at 9:00am, at the Westbury branch, thinking that an early appointment would have more chance of being done on time. Arrived early, stood at the reception desk and was ignored by the two staff behind the desk. After almost 5 minutes and still no response of any sort, I asked the other customer who was waiting if he was being served, his response was "I don't think anybody's being served ". Eventually, somebody else arrived and asked if they could help. After explaining why I was there, he asked if I was leaving the car or waiting ... I said waiting. An hour later, still nobody had looked at the car, or informed me that there was any sort of problem. At 10:00am I asked the reception desk what was the delay .... after looking in the workshop he turned and said "because they're working on another car" !! and didn't know when they'd finish. No apology or anything. Hence to say, I asked for the keys back and left. So what's the point of booking an appointment ? and most of, why wasn't I kept informed of the problem.
15 September 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Dear Mr Slay,
Thank you for bringing this to our attention. We're sorry to hear that you did not have a positive experience.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Always happy
As always my wife and myself have our cars MOT and Serviced with you and always a first class job. we are always happy and would think to go where else.
9 September 2026
Reply from Protyre Autocare - Westbury
Hello Mr Bathard,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Bonnie,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team in centre. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Dear Darren Armstrong,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great friendly and efficient service…
Great friendly and efficient service for a complimentary tyre inspection. Very professional
9 September 2026
Reply from Protyre Autocare - Westbury
Hello Patrick,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent efficient service for my MOT-…
Excellent efficient service for my MOT- what else can you ask for?
7 September 2026
Reply from Protyre Autocare - Westbury
Hello Richard,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Long period for tyre replacementment
The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in the tyre pressures later on in the day.
7 September 2026
Reply from Protyre Autocare - Westbury
Dear Keith,
Thank you for your feedback . We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
MOT Carried out efficiently and on…
MOT Carried out efficiently and on time. It is a very pleasant change to have work completed on time and not to be kept waiting.
2 September 2026
Reply from Protyre Autocare - Westbury
Dear Mr Frost,
Thank you for taking the time to share your positive feedback!
We are delighted to hear that your MOT was carried out efficiently and on time. We always strive to provide excellent service and minimize waiting times for our customers and we Happy to hear the branch achieved this for you.
We will look forward to welcoming you again at our Westbury branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Excellent service - Saved me lots of Money!
Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and staff were awesome!
28 August 2026
Reply from Protyre Autocare - Westbury
Hello Jonathan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Efficiency and great customer care
Simple method of booking and selecting tyres online.
Arrived and was greeted by a friendly technician who directed me to a spot straightaway.
Both tyred fitted in good time and my car was driven round to me, office entrance. Very friendly and efficient service.
28 August 2026
Reply from Protyre Autocare - Westbury
Hello Kelly,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time.
Friendly team, would highly recommended.
2 September 2026
Reply from Protyre Autocare - Westbury
Dear S Ford,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury
branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Westbury
Hello Jo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.