Super team , great communication and prices when you pre book on line. Excellent customer service and car was ready before due collection time with a full breakdown verbally and written on work carrie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reliable and trustworthy. They charged a fair price, conducted themselves professionally and did exactly what they said they would. They didn't look for additional work and treated me with respect.
Company replied
I booked in for a battery check Thursday night, took it in 8.30 Friday morning and the battery was checked and changed before 12. I have been going to Southam Tyres for a couple of years now and won't... See more
Company replied
Have been using ProTyre Southam for last 3 years for my MOT, Service and other repairs. Honest Garage, Explain everything clearly and charge accordingly.
Company replied
Company details
About Protyre Autocare - Southam
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Southam Drive, Southam, CV47 0RB, Southam, Warwickshire, United Kingdom
- 01926 813510
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took my car here for the MOT
Staff very polite and helpful!
Even better that my car passed the MOT
Will definitely use again
Many thanks!
23 July 2025
30 quid off an aircon regas made it…
30 quid off an aircon regas made it viable. Of course the temps are now back to normal... At least I have aircon that is really cold.
23 July 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful service - will not return!
Ordered 4 tyres - gave them 48 hours to deliver and only 2 turned up. Awful service - will not return!
9 July 2025
Unprompted review
Reply from Protyre Autocare - Southam
Dear Customer,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Georgia
Customer Care - Protyre
Ok but questionable approach to costing
Used Protyre Southam a few times now - no real gripes about the workmanship but the upcharging / price padding gets a bit frustrating. You have to know what you want/need and be prepared to challenge the proposed works and cost. This is particularly annoying when the prices are clearly presented online, but for some reason are inflated on-premise.
21 July 2025
Reply from Protyre Autocare - Southam
Dear Marcus,
We appreciate your feedback. We're sorry to hear about your frustration with the pricing differences between online and on-site. We always try to ensure we have consistent pricing and transparency with our quotes.
Your concerns have been raised with the Area Manager and they will make contact with you in due course to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
Pretty good but did have to wait an hour
16 July 2025
Easy to book online and service was…
Easy to book online and service was very efficient.
16 July 2025
Friendly reception & offered a good…
Friendly reception & offered a good reasonably priced tyre for my needs. Whilst waiting I was offered a welcome coffee. Just over forty minutes & my car was ready.
Excellent service & would highly recommend.
14 July 2025
GREAT SERVICE
11 July 2025
Very good customer service
Very good customer service, efficient with getting the work done and have always been helpful and welcoming to myself and my wife
7 July 2025
MOT, not tried to upsell and friendly
MOT, not tried to upsell and friendly. They overran and were a little hard to get hold of on the phone as they were so busy, but the experience was good.
7 July 2025
Very helpful
Barry and the team at Southam really helped me in making arrangements to get work done when the Protyre website refused to recognise my vehicle to allow me to book it in with them!
4 July 2025
Booked and paid online for 4 tyres
Booked and paid online for 4 tyres, several days in advance. On arrival we could not find the security wheel socket. I rebooked for the following day (and I obtained a new socket). Received a call in the morning to say no tyres available, so clearly also didn’t have the tyres the day before.
I rebooked for the following Saturday. On arrival they said I wasn’t in the system and I was the third 10:00 customer and they only had one fitter, so could I rebook! No, I had driven too far so they needed to sort it. They tend to asked if the tyres were for the front or back (the clue is 4 tyres).
I got the job done, but their systems and processes are chaotic.
I would have asked for a full refund and taken my business elsewhere, but knew that they are the main distributor for tyres in the region, so they would provide the tyres to other garages and hence a limited loss for their business.
Chaotic and disappointing.
28 June 2025
Unprompted review
Reply from Protyre Autocare - Southam
Dear Chris Grimshaw,
Thank you for notifying us of your concerns. We are sorry to hear that your recent visit to our Southam branch has not been a positive one for you on this occasion.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
By far the most helpful....
By far the most helpful, organised and helpful tyre shop I have ever used.....
18 June 2025
Reply from Protyre Autocare - Southam
Hello Wynford,
We're happy to hear that you found our shop helpful and organized. Thank you for your positive feedback; we appreciate your time and business!
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Southam
Hello Mr Bird,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southam branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.