It’s always so easy to book and never a hassle getting work done. The team were very understanding and accommodating of last minute postponements. I never feel patronised or that I’m being misinformed... See more
Location
Switch locationKinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for profe... See more
Company replied
Always a great experience, using them the second year in a row and find the service very reliable, so I trust the guys at this garage. Would definitely recommend! Always a fair price as well.
Company replied
The website choice was so extensive that I called the office for advice on which tyres would suit best. The office were very knowledgeable & honest in their opinions. Suitable tyres were in stock,... See more
Company replied
Company details
About Protyre Autocare - Rhyl
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom
- 01745 777000
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Taken my car on a number of occasions…
Taken my car on a number of occasions always find the staff polite and helpful
15 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booked my van in for a diagnsotic check…
Booked my van in for a diagnsotic check suppose to cost £14. Went to collect it charged me £120. Said they think they’d sorted the problem, on the way home the ABS light came on. Fuming
11 April 2026
Reply from Protyre Autocare - Rhyl
Dear Tom Gibson-Jones,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
service quick + on time had 4 tyres…
service quick + on time had 4 tyres from them also very pleasant staff satisfied fully with service
7 April 2026
Very efficient and friendly staff who…
Very efficient and friendly staff who always explain everything really well.
13 April 2026
excellent and polite service
8 April 2026
Allways very helpfull
6 April 2026
Booking process excellent .All staff…
Booking process excellent .All staff very knowledgeable of their products completed work very satisfied ..has a regular customer highly recommend potential new customers give them a early call.
3 April 2026
Great service from the team at Protyre
Great service from the team at Protyre. Would recommend!
1 April 2026
Car failed mot with damaged tyre and 6…
Car failed mot with damaged tyre and 6 advisories. Asked for replacment tyre but could not fit me in as a member of staff was off. Took car to a different mot centre and found tyre not damaged and advisories not needed. Other work required for mot was ok.
30 March 2026
Reply from Protyre Autocare - Rhyl
Dear Peter,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Rhyl branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very easy to book
Very easy to book. Very responsive and did a great job. Garage was pristine, which was nice to see. Great experience.
30 March 2026
Noise in regards tyres
Very helpful in the Bodelwyddan branch. The manager went through the different options available to me. Booking was quick and easy, value for money
30 March 2026
Seen on time and MOT carried out in a…
Seen on time and MOT carried out in a proffesional manner.
30 March 2026
Always supportive and helpful
Always supportive and helpful and do exactly what is agreed - clean and safe place to have work conducted - Good communication
27 March 2026
Had 4 new tyres fitted in a few hours
Had 4 new tyres fitted in a few hours
Impressive fast service
Very happy
17 March 2026
Poor customer service and customers are second best.
When you leave a negative review on this company's web site, which is justified you get a reply please contact us by sending an email address and one our team will contact you? They never do. They put their staff first and customers second. My previous review is in on Trustpilot.
20 March 2026
Reply from Protyre Autocare - Rhyl
Dear Mervyn and Ann Williams,
Thank you for taking the time to provide this update.
Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 18/03/26 following your email.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
Always excellent
I'm never disappointed with the service I get at Rhino. I take both my cars there regularly and trust the staff to take good care of them. I'm more than happy to sometimes pay a little bit extra than other garages because I know the quality is top notch. Thank you so much to everyone at Rhino :)
18 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.