Staff, service, price and overall experience cannot be beaten in Newark in my opinion. Thank you guys. Refurbished office deserves a mention, worth every penny to brighten the place up.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very quick Work all my tyres were put on in less than an hour and a half time schedule But I have not received my invoice
Company replied
Great service. Easy to make appointment for fitment of new tyres. Staff very helpful. A few weeks after new tyres fitted, has a slight vibration due to balancing. Contacted and wheels rebalanced at no... See more
Straightforward discussions at initial contact along with very competitive pricing of my four tyres. Tyres arrived promptly and booking a slot to have them fitted was a breeze. I arrived late on t... See more
Company details
About Protyre Autocare - Newark
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
96 Northgate, NG24 1HF, Newark, United Kingdom
- 01636 493070
4.6
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, great prices and friendly staff. Second time I have used them and they didn’t disappoint.
8 September 2025
Staff that have the knowledge and…
Staff that have the knowledge and skills to go the extra mile
3 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Newark
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newark branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good old fashion service
Good old fashion service , none of this your car needs this your car needs that , in and out no bother , yes there was a slight hitch but never the less very good service
15 August 2025
Unprompted review
Great Service
Easy to book, great price and very efficient service from arrival to leaving. Highly recommended.
8 August 2025
Disappointed with Poor Service and Attitude
I previously had a good experience with Protyre Newark (Selectra Tyre Ltd NEWARK NG24) in 2023, so I returned on Tuesday, 29th July 2025, at 10:30 AM to replace two new tyres and add a wheel alignment service — all fully paid in advance.
Unfortunately, this visit was disappointing. I requested the two new tyres to be fitted at the front and the existing front ones moved to the rear. The staff member refused, saying he was too busy, and only agreed after I insisted — but with a rude attitude. His customer service was poor throughout.
After the work was done, he claimed the alignment issue on the front left tyre was fixed. However, when driving afterward, my car pulled to one side, worse than before. Clearly, the alignment service was not done properly.
I’m very disappointed with the service I received this time and won’t be returning. I do not recommend this technician due to his unprofessional behaviour and poor service quality.
29 July 2025
Unprompted review
Reply from Protyre Autocare - Newark
Dear Ran,
Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
i want to tell I previously had a good…
i want to tell I previously had a good experience with Protyre Newark (Selectra Tyre Ltd) in 2023, so I returned on Tuesday, 29th July 2025, at 10:30 AM to replace two new tyres and add a wheel alignment service — all fully paid in advance.
Unfortunately, this visit was disappointing. I requested the two new tyres to be fitted at the front and the existing front ones moved to the rear. The staff member refused, saying he was too busy, and only agreed after I insisted — but with a rude attitude. His customer service was poor throughout.
After the work was done, he claimed the alignment issue on the front left tyre was fixed. However, when driving afterward, my car pulled to one side, worse than before. Clearly, the alignment service was not done properly.
I’m very disappointed with the service I received this time and won’t be returning. I do not recommend this technician due to his unprofessional behaviour and poor service quality.
4 August 2025
Reply from Protyre Autocare - Newark
Dear Ranuka Rodrigo,
Thank you for bringing this to our attention. We are sorry to hear that you did not have a positive experience on this occasion.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Newark
Hello Angela,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newark branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Was told I would get confirmation of…
Was told I would get confirmation of the job being finished in around an hour from my appointment, 2.5 hours later following no confirmation I called and was told yes it's finished. Thanks for letting me waste 1.5 hours of my time guys!
30 July 2025
Reply from Protyre Autocare - Newark
Dear Colin,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Did exactly what I wanted great place
9 July 2025
Good service
Good service, rearranged tyres on car as requested, above the normal normal.
2 July 2025
Reply from Protyre Autocare - Newark
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Newark branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
Staff were super helpful
Staff were super helpful, professional and courteous.
The team found an unexpected problem with my car and proposed a sensible solution.
Would not hesitate to recommend them to anyone.
25 June 2025
The service and staff were excellent
The service and staff were excellent. The only downside was having to question why I had to booka time slot when the obligation could not be fulfilled.
25 June 2025
Great price Great service
Great price. Able to book in at a time that suited. Free alignment check. The technicians were excellent and finished the work quickly and efficiently
13 June 2025
Tyres ordered online
Tyres ordered online . Tyres fitted within 30 minutes. Staff courteous. Recommend
11 June 2025
Good tyre knowledge & sound advice
Good tyre knowledge & sound advice. Thanks guys good service.
11 June 2025
Rang up in morning for ac re gasingn…
Rang up in morning for ac re gasingn and was told to bring in straight away and excellent job done
28 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.