Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... See more
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If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... See more
Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
Company replied
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... See more
Company details
About Protyre Autocare - Matlock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 New Street, DE4 3DN, Matlock, United Kingdom
- 01629629290
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I found the staff uninterested
I found the staff uninterested, on collection of my vehicle I was passed the keys, I had to ask if everything was okay with my car, I was informed that my brakes require attention, when asked for a rough estimate, I was told it would be a lot as it's a range rover, I asked could I be provided with a cost via email so I could get it done, to this date I have still not even received a quotation, I find this very hard to understand as people are going out of their way to get your business, obviously not in this case

Reply from Protyre Autocare - Matlock
Easy to book online and then very…
Easy to book online and then very helpful and prompt service to have the tyre changed.
Be prepared to wait.
On arrival, I thought I wouldn't be long as there was nobody else there and just two fitters who didn't appear to be doing a lot. I was told to see the manager in the office who said I had to leave my car keys with him and that they would be about an hour which I thought was quite a long time considering the place was empty and normally at other tyre places you stay with your car until the finish. However, it was done within the hour when I got back from a walk but I noticed that the drivers seat was moved right back and the auto climate was switched on. Why? Seems an odd thing to do when changing a wheel.

Reply from Protyre Autocare - Matlock
Service was 'casual'..
Service was 'casual'... I wasd disappointed that the technician didn't remind me that I would need my tracking checked, especially as I had had uneven wear on the old tyre

Reply from Protyre Autocare - Matlock
Less choice on tyres and batteries
Less choice on tyres and batteries. No longer store winter or summer customer tyres
Tyre issue sorted without any bother.
Very helpful as usual
Car tyres checked
Car tyres checked. Replacement sourced and fitted at time that suited me. All good!!
Excellent service and quick,
Quite happy with service, staff attitude and response to all queries.
Only problem was cost. (my problem due to my choice of vehicle )
Excellent service from the Matlock team…
Excellent service from the Matlock team as usual.
Great team and service at Selectatyre…
Great team and service at Selectatyre Matlock well recommended
Excellent experience again in Matlock
I have used this place for years and Ben and his team give excellent service and great prices. We had an issue with 8 wheel nut covers coming off and Ben explained that over time they swell and come off, not too expensive to change and all 8 replaced now. Every day is a school day.
cheers Ben…

Reply from Protyre Autocare - Matlock
Service was helpful and friendly but…
Service was helpful and friendly but despite paying for tyer balancing this was not done or not done properly and I had to take it back to be sorted.

Reply from Protyre Autocare - Matlock
Near catastrophic failure of service as…
Near catastrophic failure of service as 5 x wheel nut came loose and wheel fell off within 2 miles of leaving branch!
I’ve been using this branch for 37 years and have never experienced such a failure of safety!
Called on Saturday morning to raise complaint and was told Area Manager will call me back, but they have failed to do this before holiday break.
Extensive damage to car and new brake disc

Reply from Protyre Autocare - Matlock
Great service
They were fitted bang on time!
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