Protyre Autocare - Folkestone Reviews 

1,012
TrustScore 5 out of 5

4.9

114 Somerset Road, Folkestone, CT19 4NW Folkestone, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Courteous and efficient staff Easy to use website Tyre prices were equal to, or better than, the usual online suppliers Have used this company often over the years

Company replied

Rated 4 out of 5 stars

I had one problem when I arrived at 09.45 the garage was shut but was informed by Graham ( I think ) that they would contact me for another appointment when sorted I got one in the afternoon and jo... See more

Rated 5 out of 5 stars

Good price , air conditioned reception area and the tyres were fitted quickly the day after I ordered them .

Company replied

Rated 5 out of 5 stars

During a recall appointment at an Audi main dealer, I was advised I had a nail in one of the tyres and also that the spare wheel filler was out of date and did I want them replaced. As the car was not... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 114 Somerset Road, Folkestone, CT19 4NW, Folkestone, Kent, United Kingdom

  • 01303 270801

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,012)

34,852 reviews in the last 12 months

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Rated 3 out of 5 stars

Service was great

Service was great. Lewis was very helpful. Unfortunately can't get my Invoice sent by email, very poor system.

28 April 2025
Protyre Autocare - Folkestone logo

Reply from Protyre Autocare - Folkestone

Dear Joao Dias,

Thank you for leaving us a review, and we're sorry to hear that you have not received an invoice. 

We have just emailed this invoice over, please let us know if you have any trouble - we do advise to always check your spam folder, just in case.

If there are any issues or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Professional outfit

Carried out in a professional manner within the timescales stated.

28 April 2025
Protyre Autocare - Folkestone logo

Reply from Protyre Autocare - Folkestone

Hello Andrew,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Brilliant service 👌

Very friendly professional team. Flexible booking with a quick service. Highly recommended! I will definitely revisit the next time I have a motoring conundrum..

16 April 2025
Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, no nonsense or messing about my vehicle was in and out.
Good history with Military Personnel.

9 April 2025
Rated 4 out of 5 stars

Run down entrance area with great staff

10/10 for the helpful staff and mechanics
What let’s the place down is from the outside
Hoardings, advertising boards, old run down colour, entrance to the office. It’s very run down and shabby
All the staff are top quality

7 April 2025
Rated 5 out of 5 stars

Good service

Company react well to emergency situations. I had two flat tyres so the AA got me to protyre in the evening after the event with my spare tyre and an AA emergency tyre. My car was left in the front of the company and when I went there at 8.30 am the next day they sorted my car tyres straight away.
I also needed a new tyre on my mobile home. That tyre is no longer available so they fitted 2 all weather tyres. All the work was completed efficiently and with no delay.

26 March 2025

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