Protyre Autocare - Exeter-Sowton Reviews 

761
TrustScore 4.5 out of 5

4.7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I have not been here since it was Mid Devon Tyres, but the staff here at Protyre are absolutely fantastic and I will absolutely be recommending them to everyone! I booked my car in for a wheel alignm... See more

Rated 5 out of 5 stars

Friday 7th August in the afternoon I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Mo... See more

Company replied

Rated 5 out of 5 stars

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... See more

Company replied

Rated 3 out of 5 stars

Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four t... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom

  • 01392360022

4.7

Excellent

TrustScore 4.5 out of 5

761 reviews

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4.7

All reviews

(761)

35,548 reviews in the last 12 months

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Rated 3 out of 5 stars

Overall, not bad!

They’re always great with availability to get the car in, but every time I come, my appt always goes way over the time allocation, or they run late. Also the last visit I had 2 new tyres done on the rear and the edge of the alloy on both has been damaged, likely from the machine as they were particularly lubed coming out. Luckily I’m going to respray them as the lacker is peeling, otherwise would be annoying.

Shout out to the girl on the desk though, she showed amazing customer service and had a really awkward guy when I was waiting and she dealt with it greatly!

26 May 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Philippa-Jane Raw,

Thank you for taking the time to share you feedback.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

Not good

Not good at all

20 May 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Sophie Squires,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

All on reception were very helpful as…

All on reception were very helpful as soon as I walked in. They got me sorted in no time. The service was excellent.
They found I had a nail in my tyre but could not repair it as I was too near the edge, so they found me the best tyre for my needs. They couldn't be more helpful. I would recomend them every time.

20 May 2026
Rated 5 out of 5 stars

The service and MOT went smoothly wiyh one glitch for a reported fault

The service and MOT went smoothly, however, I asked them to look at the windscreen washers which were not working. They reported that it needed a new motor but that they had one in stock which would cost £30. I agreed and was then contacted to say the one they had was for a different model of Honda CR-V and that they could only get one from the main dealer which would cost £80!

7 May 2026
Rated 5 out of 5 stars

Great service

Great service. I had 4 Tyres transferred to refurbished wheels on my campervan. Work carried out with care. Very pleased and will use this company again. Good comms and admin made arranging the work easy.

6 May 2026
Rated 5 out of 5 stars

I was amazed at the excellent swift…

I was amazed at the excellent swift service I received last Saturday, I had a slow puncture & my tyre was soon replaced .I didn't know they were about to close , the Manager Toby was so helpful & the team too .
Thank you.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Superheroes

It was really busy when I visited and was so glad I’d booked a slot! But the guys worked so quickly and efficiently with smiles on their faces. They were really keen to make sure I was happy with the option of tyres I’d chosen and even offered a discount! I drove away very happy

28 April 2026

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