Had my front tyres replaced. They inadvertently fixed a clicking sound that was coming from the wheels that I was originally quoted from Jaguar as a £250 fix. Also, correctly identified that my wheels... See more
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Efficient team, 4 new tyres and alignment, decent price, ordered online easy buy and booking process, free drinks machine while you wait and friendly staff. Thankyou
Company replied
Really good service at Pro Tyre. I’d pre-booked my tyres, so drove straight into the bay as directed. The guys were really friendly, the tyre fitting was quick and efficient, and the lady on reception... See more
Company replied
Very nice accommodating staff, work was started and finished on time, very reasonably priced in the current climate for four brand new tyres and alignment. Booked mine online as was needed as soo... See more
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Company details
About Protyre Autocare - Buckley
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Mount Terrace Works, CH7 3AE, Buckley, United Kingdom
- 01244 544575
4.5
Excellent
3K reviews
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Great service and booking was easy
Great service and booking was easy. Gave us information regarding the car in a detailed report
7 October 2026
Reply from Protyre Autocare - Buckley
Hello Jenni,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful and friendly service very…
Helpful and friendly service very efficient bang in time and would certainly recommend you and use you again thank you
14 October 2026
Reply from Protyre Autocare - Buckley
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very helpful
The staff were very helpful, quick, efficient and I was treated with respect as a customer. 10 out 10. Thank you.
19 October 2026
Reply from Protyre Autocare - Buckley
Hello Alison,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Competent people with a can do approach…
Competent people with a can do approach to resolving and providing an excellent service
16 October 2026
Reply from Protyre Autocare - Buckley
Hello Mrs Ralph,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
My Daughter booked her car in
My Daughter booked her car in, online, for 2 front tyres. When I took her car at the pre arranged time, I was told that she had ordered the incorrect size, no issues.
Protyre had the correct size in stock, I was charged £180 after deciding which brand of tyre to purchase, the same that she booked online.
When I got home to tell her about the incorrect tyre size and the cost, she went on the Protyre website, exactly the same tyres were priced at £150!
I have emailed Protyre, to give them an opportunity to explain the extra cost but not had a reply, hence the 2 star review.
10 October 2026
Reply from Protyre Autocare - Buckley
Dear David Evans,
Thank you for taking the time to raise your concerns.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good price and excellent service.
14 October 2026
Reply from Protyre Autocare - Buckley
Hello Ronald,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Buckley
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I discovered a screw in one of my tyres…
I discovered a screw in one of my tyres so popped into the Buckley store on the off-chance they could check it out for me. I was dealt with almost immediately by a very friendly staff member. Within minutes they were dealing with it and within 20 mins I was on my way again. Everywhere was clean and tidy and I was offered a drink whilst waiting.
12 October 2026
Reply from Protyre Autocare - Buckley
Hello Colin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great all around service from reception…
Great all around service from reception to the lads on the yard.
12 October 2026
Reply from Protyre Autocare - Buckley
Hello Gareth,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt service with a smile
12 October 2026
Reply from Protyre Autocare - Buckley
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Buckley
Hello Mr Wood,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Buckley
Hello Dug,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
We're very nice and friendly
We're very nice and friendly. They seemed very professional and I felt I wasn't been ripped off.Will definitely be using again for my car needs.
6 October 2026
Reply from Protyre Autocare - Buckley
Hello Andrea,
We would like to thank you for sharing your feedback regarding the service you received at our Buckley branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Needed a new battery.Great service…
Needed a new battery.Great service sorted in 10 minutes
2 October 2026
Reply from Protyre Autocare - Buckley
Hello Valerie,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
I arrived 15 minutes early but the winter check was started immediately.
5 October 2026
Reply from Protyre Autocare - Buckley
Hello Ann,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
After getting a puncture I had an RAC…
After getting a puncture I had an RAC man switch wheels for me. I went straight to Protyre in Buckly. They ordered the appropriate tyre which arrived next day. Fitted with no fuss at a reasonable price. Left wheel with them fo RAC to collect. Like clockwork. Thank you.
5 October 2026
Reply from Protyre Autocare - Buckley
Hello Leslie,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent from start to finish
Excellent, friendly service from start to finish. It's good to be able to book a car into a garage, be given a price and to have ithe car seen and work completed as quoted. Good to find a garage that you feel you can trust. Highly recommend...
5 October 2026
Reply from Protyre Autocare - Buckley
Hello Mr Harvey,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Showed up with out an appointment
Showed up with out an appointment. Had a puncture that needed repairing. The reception staff were very helpful and got me on my way very swiftly. Have been a long time protyre customer and they have never let me down
5 October 2026
Reply from Protyre Autocare - Buckley
Hello Patrick,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
What happened to Buckley tyres
Absolute shambles. Not even close to the Buckley tyres of old.
Pro's:
1) able to view tyres, purchase tyres and book appointments onlin
That's kind it from my experience today.
Cons:
• arrive for the booking with nothing prepared. (Staff, tyres, equipment) - a scheduled appointment you think everything would be ready to go.
•as I was watching a young lad look totally bemused on what he was supposed to be doing, he took approx 15 mins from the start of my booking time to remove two front wheels.
From this point he then began to do some checks on wheels, brake discs, brake pads etc and also checked the rear (which I wasn't having changed)
•when asked what was taking so long, apparently a simple tyre change now comes with a vehicle health check? Not that I asked for one!
I appreciate the time taken to do this and I'm sure if there were any issues they would be brought to my attention, but I've simply booked an appointment for 2 x tyre change.
Eventually another worker assisted, and it was still a farce watching them attempt to align the wheel to put it back on.
Staff (some) so slow at moving around the garage 😴
All in all, what I thought (expected) would have been a quick job turned out to be 50 minutes of my time...almost an hour to change 2 tyres??? Can't be good for business that!
Unfortunately I won't be returning, as good as the opportunity is to view tyres and book scheduled appointments online, it doesn't out weigh the length of time for the job. I don't have an hour to just sit around for this to be complete
I looked in the waiting room and then realised the same people sitting there from when I arrived 🤯
Such a shame, the history and reputation of Buckley tyres depleted n my opinion. The staff don't seem half bothered if they are taking their ages on each vehicle.
2 October 2026
Unprompted review
Reply from Protyre Autocare - Buckley
Dear WGB,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
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