Prospect Estate Agency Reviews 

Ashleigh Ackermann was our agent. She was responsive, friendly and professional.

I have been working with Emily from the Maidenhead branch for over a year now who manages my property. She is phenomenal in getting issues solved and even saved me £7,000 on a repair that was not needed from her own investigation! Could not have had a better experience with a property manager whilst I have been living abroad.

I currently rent my property out with Prospect and really happy with the service I receive from them and especially Ashleigh. She is always really helpful and polite and a pleasure to deal with.

Very professional and helpful service from Charlotte Morgan 10 out of 5

When it comes to filling out forms especially uploading
Items Find it almost impossible
The only reason I was able to move is because of the help and
Extreme patience from Charlotte Morgan. I had to make
So many calls to her with questions and problems that she then talked me through
Most people wouldn't have kept answering the phone 🙄
Thanks again Charlotte for everything 🙏

I recently had a very disappointing experience with PROSPECT that I feel compelled to share.
I had an appointment scheduled for 5:00 PM, which I arranged in advance and planned my day around. While I was already on my way—having travelled a considerable distance—I received a call at 3:00 PM informing me that the appointment had been cancelled. This last-minute notice was highly unprofessional and showed a lack of respect for my time and effort.
Such poor coordination and communication are unacceptable, especially from a property agent where reliability and professionalism are essential. Based on this experience, I would strongly advise others to consider alternative agents who demonstrate better organisation and respect for their clients.
Very disappointing service overall.

Nanci is a pro-active property manager looking after our portfolio of properties. The change between tenancies are well handled and appropriate utilities and council are informed, taking the stress away from the landlords.
Issues with the tenants are dealt with promptly.

I have used Prospect a few times for house sales. For the most recent one the process was straightforward, and they supported well, finding a new buyer very quickly after one pulled out. However I think the most credit goes to the agency they use for sales progression, as my contact at Complete ASAP was fantastic. The only downside I found of using Prospect this time was that I dealt with 3 different people during 4 months of the sale, whereas previously I have had one continuous point of contact. I also found some frustration with lack of communication between office and viewings staff so information wasn't shared as smoothly as it could have been. Overall however I would likely use Prospect again as the experience was largely positive.

After a disappointing experience trying to purchase a property with Ricky from the Bracknell team, we have had a positive experience selling our property with Prospect in Maidenhead. Demi kept us up to date all the time and dealt with our buyer for us. We’re grateful for all her hard work. Thank you, Demi.

I have been using Prospect as the agent for my BTL property for over 10 years. This year, Nikki has been very responsive and managed to sort a number of issues out on my behalf as I live some distance away.

We were extremely satisfied with the experience we had when selling my mother's property.
We had a six month deadline to sell and complete with Christmas falling in that timeframe. Michael Sharp brought in many prospective buyers and we had several offers. His excellent communication and professionalism along with that of his colleague Anna Jackman made the whole process go very smoothly. We would highly recommend Prospect.

Excellent customer care and professional service!

Nancy Suri is excellent as a property manager and the experience on the whole has been really good with Prospect. There have been times throughout our tenancy where prospect have not communicated properly such as booking viewings without informing us or booking maintenance on our behalf without telling us. I think this could be improved quite easily

Professional service and value for money

The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .

As we are approaching the one-year mark since entrusting our properties to Prospect for full management, I'd like to express how pleased we are with their service. They've managed our properties with a high level of professionalism throughout, giving us great peace of mind. In particular, our property manager, Nicola Dixon, has been outstanding. She always handles all matters promptly and efficiently, and her professionalism and reliability make her someone we can truly trust and depend on.

We are very happy with the service provided so far and look forward to continuing this successful partnership for many years to come.

Michael Sharp and the team at Prospect Wokingham were excellent throughout our purchase. Michael was professional, responsive, and straightforward to deal with — he kept things moving and was always on hand when we needed him. Would highly recommend

Credit where it is due, Prospect Winnersh did sell our house which took a number of years. It was the after service that was appalling. Very little communication information that was seriously relevant not passed onto us regarding timings and our buyers buyer. Exchanging, the ink hadn't dried before their invoice came through to our solicitors! Completed and heard nothing. The most decent member of staff was Charlotte who moved to Reading Branch so no longer dealt with us.

Prospect have been managing our rental flat for the past 3 years, with Nancy as our main point of contact, and we’ve been very pleased with the service.

Nancy is professional, efficient, and always quick to respond. She’s approachable, easy to deal with, and handles any issues smoothly . It’s reassuring to know our property is in such capable hands.

We’ve had a great experience renting with Nancy as our property manager. She is very responsive and consistently follows up on any issues until they are completely resolved. It’s rare to find someone so proactive and reliable. Highly recommend!