Proshop a/s Reviews 

I ordered full set of computer parts a year and half ago and spend over 2000 Euros Last month my computer started overheating the CPU raising to 95° after few minutes since i turned on. I didn't many test, changing rams, disconnect all componets, terminal paste and I had spare parts from my other pc configuration with compatible parts for that motherboard.I limit in BIOS THE CPU'S TEMPERATURE BY 80 DEGREES, but the cpu was getting hot to 95 degrees which was indication something is wrong with the motherboard. I sent it back to the seller and they emailed me that they found "scratches" around the holes for fixing the motherboard to ta PC case. I had pictures from the motherboard before I sent and they still was banging it's my fault and i need to pay for diagnostic and postage fees.... Totally disappointed from company. First from when I ordered the parts i was waiting a month to get all parts. Second this with the motherboard which had a year and half more warranty. Btw This is not my first computer, I have been working in IT more then 20 years and assembled and repaired so many PCs and laptops...
UPDATE:
You claim :"Out technician found damages on the mainboard". First like i said I took pictures of motherboard and the CPU before i sent to your company from both sides and for sure definitely it's not made those scratches by me. Might your technician scratched by mistake and now put blame on me. Anyway only people who doesn't work can't make mistake and i wouldn't blame if that happened but I would like to take responsibility for that.
Your respond "We asked you if you want us to send the motherboard to Gigabyte" true you asked but me to pay the gigabyte technicians for diagnostic of it.
"This was refused on your part and we will return the motherboard to you." Of course I would refuse, i bought from you for around 250 euros and that motherboard which stopped working for a year and half and you wanted to make extra money for something which wasn't my fault.

Proshop say to contact them in regards to order i decide to cancel it because well
They weren't gonna send it for some reason
Wouldn't state why
il try one more time but still very unsatisfied
With the email to call them when I needed the item

Great prices and phenomenal service. Frequently get next day morning delivery on items ordered late in the evening the day prior in the Copenhagen area.

Support have been very helpful on the rare occasions I've had returns or issues in the past (Product issues rather than Proshop or shipping issues).

Highly recommend.

Quick and easy service. Very intuitive webshop experience.

Product I can trust and fast delivery. Thanks

Always long, delayed delivery. Ordered items from February 11, 2015 and still have not received it. Today is the 19th of February 2025.

Heard from a colleague that she experienced the same and eventually had to cancel the air filter she ordered.

Excellent experience with Proshop. I bought a smartphone (ASUS ROG 6) with them a little over two years ago with a slight discount. Unfortunately the phone started crashing and giving issues around the 2-year mark of the warranty. Where other stores would have refused any action (in my experience), Proshop communicated clearly, took back the phone for investigation, and proceeded to return the full purchase amount as it could not be fixed. Highly recommended!

I ordered parts for my NAS and the hard drives arrived in the box, completely unprotected and rattling around (which is outrageous). After installation one of them died during SMART test. Proshop did agreed to replace all of the drives (sent them drives back better protected then they did when they shipped them to me) so that's good, but the fact that this actually happened at all is unacceptable. You don't have to be a technical person to know that expensive items should be protected in shipping and sadly I noticed that amount of protection is lately lacking (like shipping small items in an oversized box with no protection). And the fact that I have to wait because of someone's lack of competence is ridiculous.

EDIT:
That's fine and all, but I ordered drives to have them 2nd of februaray and the way I see it - I still haven't got them!

I bought a motherboard from them. The wifi+bluetooth module doesn't work, and the ethernet port almost never works (both tested on linux and windows).
I sent it back for them to take a look with a detailed report of the issues, within the warranty period.
They sent it forward to the manufacturer who found no issues. Because of no issues having been found, I was made to pay a test fee to get it back.

I then got the motherboard back and all the issues were still present, obviously. When I told them this, they just offered to repeat the same procedure which would obviously have the same results.

In fairness, they did document cosmetic damage and implied that that was the reason they sent it to the manufacturer, instead of testing it themselves or just replacing it without testing. I assume good faith in that part of the procedure.

In the end, I'm left holding the bag with a broken product and a company that refuses to do anything about it. They added the excuse that the part is now out of warranty (it ran out during this procedure), as if they didn't fail to respect the warranty in the first place.

The experience was obviously horrible. Many hours wasted in computer assembly. Unable to use said computer for weeks. And they implied I was either making the issues up, or they were some sort of skill issue. I understand assuming tech illiteracy by default, but the initial report was very obviously written by someone tech literate.

Regarding their reply, I use this motherboard every day with all the documented issues present. Maybe it's the CPU, or something in how the CPU and motherboard interacts? how am I supposed to figure that out? Proshop's system doesn't have any allowance for sending multiple parts in for repair, so I would have had to buy another CPU, motherboard, and probably RAM too, maybe a PSU as well, to figure out if the problem was with the motherboard or CPU. The motherboard seemed most plausible as it housed the non-functional components. So your inflexible system forced me to either accept a broken product or gamble on sending it in. I could have sent more parts in, but each working part would have cost me the high test fee individually.

The product ran out of warranty while you were processing it so I couldn't have influenced this outcome in any way.

bought a brand new motherboard around xmas and this week I bought all parts and ready to install and i see the socket pins are completely damaged. probably a customer return. Why would u send damaged items or returned item as new?so deceiving and outright bad practice seems there is a reason why it was on sale. I will report this business practice so customers will be cautious

God Service, Folk der klager er bare sure over ingenting :)

Timely update of the order status

One delivery date has been promised, then delayed a month, another delivery date has been promised and then delayed once again. It is very unsure when something will actually get delivered.
Proshop offers to split deliver, but charge you a delivery charge for each split. Many webshops do not charge extra for splitting a delivery when they are late on a promised delivery date.

I ordered a gaming PC for my son's Christmas present on 30th November. All the components I selected were shown as in stock, and the original shipping date was by 10th December.

The delivery date kept being pushed back - although there was no communication from Proshop, I had to keep logging in to my order to see the status. Finally I had to contact Proshop when the delivery date was showing as after Christmas. They told me that a power supply component was not available, and the delivery would be in early January. I had to accept, and explain to my son that his Christmas present would not arrive on time.

Then in late December the expected shipping date started to be pushed back again! I contacted Proshop, and was told that the issue was not a missing component - it was just the fact that they had taken too many orders from Black Friday onwards and did not have enough resources to process them all. I can imagine that there are a lot of other disappointed customers who didn't get their Christmas presents in time either.

As of today, the expected shipping date is 22nd January, but it has been changed so many times that I have no confidence that it will arrive by then. I can't believe that a big company like Proshop would keep taking orders which they knew could not be delivered on time, and that their communication was so poor. This will be the last time that I order anything from them.

**EDIT** One day after Proshop reply to my review... the expected delivery date has gone back even further to 14th FEBRUARY!!!

Easy and fair prices. Quick shipping, even at Chris time.

Awesome experience. Many thanks for the swift delivery and for a high quality product at an affordable cost.

Good price, great product, reasonable delivery and and surprising security check- recommended trading experience from searching to receiving.

Black Friday deal, super pris og hurtig forsendelse, alt som forventet..
Da kan jeg jo kun gi' 5 stjerner!

Amazingly fast and very nice detailed information about each order.