Proshop a/s Reviews 

I have purchased a Bosch heat pump (Bosch 3000i Climate) from Proshop.se which is unfortunately does not function as advertised - with severe icing issues even in mild temperatures well within published operating range.

Proshop refuses to accept a return of the item.

On investigation with the manufacturer I am informed the unit is not a Swedish model but rather has been imported from outside Sweden and accordingly renders the manufacturer warranty void.

Proshop refuses to accept responsibility for either of the above and the case has been submitted to The National Board for Consumer Disputes (ARN).

It is important that consumers are aware that Proshop is engaging in misleading practices like this and that should you have issues with your purchase it appears Proshop will avoid responsibility and not honour their legal responsibilities voluntarily.

I strongly recommend avoiding purchases through this vendor.

After hours of scouting for a fair price on an 1TB SSD, Proshop was an obvious choice, with the best price and fast payment options. The pickup point is fairly easy to get to, and the actual delivery took 2 minutes. My Kingston SSD works perfectly!

Lightning fast delivery and excellent service

The speed of order fulfillment deserves special mention. The watch I ordered from them late in the afternoon was already on my wrist the next day. Excellent

Placed the order on Saturday night and received the items on Monday morning. Enough said!

The price for the shipping could have been used for a plane for the price not a ship. Like why would M.2 Nvme cost 205kr for shipping only? You guys could have used the plane for sending it instead you opted to use a ship which is slower and not as reliable.. plus you guys use the most unreliable shipping service no one likes...
ITS BEEN OVER 1 MONTHS I HAVENT RECIEVED MY ITEM YET! HOLY SHIT HOW SLOW IS IT TO ORDER FROM HERE?
61734901 Order nr
finally got it my own bad for ordering using ship not plane

I recently purchased PC components from Proshop. An item I bought went on sale exactly 14 days after my purchase date (Invoice April 8th, Campaign April 22nd).

When I contacted them shortly after noticing the price drop (on April 30th), hoping for a price adjustment, my request was denied. The customer service representative stated they are "not required to compensate for price decreases" and only offer it as a "service" within 14 days of purchase. Their reasoning for denial was that I hadn't contacted them on the 14th day (April 22nd), even though that was the day the campaign started.

Further investigation suggests Proshop doesn't actually have a formal, advertised price match guarantee policy like their competitors. The 14-day window mentioned seems to be an informal "service" or potentially relies on the customer using their standard 14-day return right - returning the item at their own cost and re-ordering. This is far less customer-friendly than a direct price adjustment.

This rigid interpretation and lack of a clear, supportive policy feels incredibly unhelpful, especially when the price drop occurred precisely on the final day of the window they mentioned. Major competitors like Elgiganten and Power offer clear, often more generous (e.g., 30-day) price match guarantees, showing a much better commitment to customer satisfaction.

Proshop's inflexible stance, the dismissive tone ("If you had contacted us on the 22nd... there would of course have been no issue"), and the absence of a transparent price adjustment policy compared to their main competitors, has unfortunately ensured I'll be taking my business elsewhere in the future. Buyers should be aware of this lack of a formal price guarantee and the resulting customer service attitude.

After 6 days,instead of delivery of purchase they extended time of delivery for 4 days more :(

On the website all products that I ordered were in stock with delivery on the 19. Now suddenly, they are waiting for some products. No update on late delivery, no sorry, nothing.

The product is not functioning. It is not holding a charge. The pannels are working, but not the battery. I am going to send the product back

Parking entry and exit extremely narrow. I dent my car when exiting the parking zone in Aarhus shop. Please set a traffic light system to regulate entries and exits

excellent and reliable service and prices

proshop contacted me and i have sent them information.
lets wait and see,because no one wants to write negative comeents from nowhere.they dont deliver the purchase where the customer wants claiming the boks it was full.WICH IS A LIE as i was there and asked poeple working there and there was many empty places.
postnord through proshop.
dont let them lie to u.

Offer great deals on kids toys and and always reliable delivery.

I am extremely frustrated with my experience with Proshop. First, I had to wait much longer than promised for the delivery of my order. The delivery was delayed for several weeks, which was incredibly inconvenient.

When the product finally arrived, it was defective. Despite my efforts to troubleshoot the issue with different cables and ports, the product consistently fails to work as expected, rendering it completely unusable.

To make matters worse, I discovered that the customer support hotline has been disabled, which is utterly unacceptable.
At this point I regret buying from Proshop because my work is impossible as I have to wait for a slow solution from Proshop and until then I have to work without a screen.

Fast processing and delivery, non-expensive, quality products.

I find it unbelievable that, as a customer, I have to solve my own problem due to the failure of customer service.

The issue was that I ordered a product that was listed as "in stock." At the time of payment, it still showed as available, and even 15 minutes after the payment was completed, the product status remained unchanged. It even stated that I should receive the item within 1–2 days.

After waiting a few days without receiving anything, I contacted customer service. They informed me that another customer had purchased the product—despite it supposedly being reserved for me.

I asked if they could offer a solution where I could receive a similar product without paying extra. The short answer was no. Instead, they offered me a nearly identical item for 400 DKK more. I found a product very similar to the one I originally ordered, priced at 260 DKK more—but unfortunately, Proshop couldn’t cover the difference, even though the mistake was theirs.

From my point of view, the customer is now expected to fix the company’s mistake—and pay for it.

What really frustrates me is that I didn’t even receive an email notifying me that the item was out of stock. I had to find that out on my own.

So i ordered a 20kg kettlebell along side some small bands , was very exciting stuff as i finally found the 20kg kettlebell on sale , on checkout on their website i choose same day delivery using burd (which was an available option) so i even got more excited! Well little did i know…
First of all the delivery was delayed 2 days as they had no stock in Copenhagen but that wasn’t really an issue for me tho,
So 2 days later burd delivery “picked up” my order which was split into 2 packages for some reason , the kettelbell was in one and the bands in another package which kinda seemed weird to me but no big deal i thought.. until i only received one package which container the bands.. and apparently “burd delivery” cant deliver my kettlebell package because it is over weigh!! EVEN THO AT PROSHOP WEBSHOP I WAS ABLE TO CHOOSE THEM AS A DELIVERY COURIER, matter of fact i paid extra just to choose them..
I spoke to proshop and they said i will be issued a refund and they recommended me re-ordering and choosing a different courier for delivery and even agreed to refund the delivery charge whixh was great.. until i go to their shop and the same kettlebell i paid 319kr for is now 660kr…
So i contacted them again saying instead of issuing a refund for the item that i already paid for and did not receive it why don’t you just it again with a different courier!? They flat out refused and want me to go pay double basically now , note that its been a week without me getting a refund cuz burd delivery had my item for a week and still have it ( but thats a different story)
Anyway terrible terrible experience just because their logistics sucks i have to be stressing about an item sending emails to both them and burd going back and forth trying to get my item or my momey , would recommend to never ever buy anything from them!!

UPDATE: after long conversations we agreed they would send the same item that i already paid for with a different courier since its only fair
BUT Now that they got it they are backing out and just gonna refund me lol.. what a joke of a company. Am not gonna lie it was kinda expected with the quality of service the offer
Again DO NOT BUY FROM THEM THEY ARE FRUADS.