I wrote a 3 star review on their coolshop.se website (appears to be no specific Trustpilot for the .se domain but all the same company). All constructive feedback about poor customer service / alr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the products match their description. Fast delivery. it was an international shipping, but arrived fast (and only one day after the expected arrival)
Company replied
Bought a product that wasnt available mainstream. Great price (inc delivery) Great communication & delivery time. I will definately use again.
Company replied
First time ordering from Coolshop and it was a great experience. Even though the product was shipped internationally, it arrived super fast and in perfect condition. Clear communication throughout the... See more
Company replied
Company details
- Game Store
- also in
- Appliance Store
- Cosmetics Store
- Decoration and Interior Design Store
- Electronics Store
- Toy Store
About Coolshop
Written by the company
"Why should games be so expensive?" "We must be able to sell video games cheaper"
From these two original thoughts came the main desire to form Coolshop back in 2003. This was to become the foundation for what is Denmark's largest and now one of Europe’s fasting growing online video game and accessories stores.
Mark one of the co-founders said “if we are big enough, then we can buy in such large quantities that we can skip over several links in the supply chain, thereby achieving significant savings”. Mark was of course right in letting this idea form the backbone of the business. So, since this day we have formed and built on the philosophy, we choose to call The Magic Five Points:
“We would be best on price, service, information, security and selection.” It was therefore natural to choose the Internet as a platform to sell games as this allowed us to offer our lower prices to a much larger and wider audience. Indeed, Coolshop holds over 200,000 games which are ready to dispatch the same day they are ordered.
The Internet has also given us the opportunity to provide more detailed information on our products. From the outset we decided to offer trailers and videos across the entire product range to enhance the shopping experience. We wanted to make shopping with Coolshop easy, fun and informative – most importantly we didn’t just want the experience to be like reading the back of a box in a shop!
Two of the Magic Five Points are service and security. How could we give the user the same comfort as in a normal shop where an assistant is always nearby to lend assistance? Normally it can take days to get the answer to an inquiry via e-mail. The answer was chatting directly with an employee without delay or queue; so we introduced our Live Chat Service. We have built a professional and friendly support team chatting every week with thousands of customers. With a large database of happy customers to back this up - this really is something which has proved to be a great success!To this date we have reached over 2,700,000 customers and now operate stores in Denmark, United Kingdom, Germany, Norway, Finland, Sweden, Netherlands, and Iceland.
"It's great that so many people have taken to our website and the philosophy for which it as been built - we will continue to build on the Magic Five and the success that is Coolshop”
Jacob Risgaard, Coolshop
Coolshop operates in 8 different countries, offering fantastic value for all our customers.
Written by the company
- See all our shops
- www.coolshop.com
- Free shipping*
- Many stores may at first glance seem cheap, but before you know, the price is almost doubled due to fees and high shipping costs. We make it easy for you. All our prices comes with free shipping*. *Excluding some Icelandic offers.
- Great prices
- Here at Coolshop we are committed to securing an unbeatable mix of great prices and top class service for our customers. We buy large quantities in order to get the best possible prices.
- Discount points
- Because we like to spoil our good customers, we will give you points for every shipment. The points can be used to reduce the price of any order, when buying products at Coolshop. Coolshop - Free shipping - Great prices
Daily deliveries
Buy today - Receive even tomorrow!
We take pride in fast deliveries. We deliver to multiple countries within few days!
Place your order even an hour before closing time, and we can ship your order the same day.
We even have a robot packer to guarantee fastest possible shipping times! Cool right!
Contact info
Loftbrovej 28-30, 9400 , Nørresundby, Denmark
- 89 93 99 10
- info@coolshop.dk
- coolshop.dk
4.4
Excellent
191K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a Chanel no 19 bottle in poor condition
I ordered a Chanel no 19 bottle
In poor condition I think very old
Spray not ok
The smell not channel no19 old!!!!
The cap was gold color but with rust particles
😔 no orders again by this company
7 October 2026
Unprompted review
Reply from Coolshop
Hi Peter,
Thank you very much for your review.
We're very sorry to hear that there was an issue with your order. This is of course not the experience we want our customers to have!
I can see that you have created a case in our system, and we have now requested some photos from you showing the product and the fault, so that we can process your claim as quickly and effectively as possible! Once you have sent these, we will look into your case and get back to you with more information.
We hope we get the chance to put this right and apologize for the inconvenience.
Kind regards,
Freya
Coolshop Support Team
Website was easy to use and DVD was…
Website was easy to use and DVD was brand new and delivered promptly
6 October 2026
Reply from Coolshop
Hello!
Thank you for your lovely review! 🤗 We're happy to hear that you found our website easy to use and that your DVD arrived brand new and promptly. Enjoy watching!
Best regards,
Coolshop Costumer Care
fast, good quality and price
the products match their description. Fast delivery. it was an international shipping, but arrived fast (and only one day after the expected arrival)
6 October 2026
Reply from Coolshop
Thanks so much for the wonderful feedback! We're thrilled everything arrived quickly and matched your expectations perfectly — that means the world to us.
Best regards,
Coolshop Customer Care
Reply from Coolshop
Hej,
Tusind tak for den flotte anmeldelse! 😊
Det glæder os meget at høre, at du har oplevet vores service som værende i top. Vi sætter stor pris på din feedback og håber, vi får fornøjelsen af at hjælpe dig igen! ⭐
Venlig hilsen,
Coolshop Customer Care
Bought a product that wasnt available…
Bought a product that wasnt available mainstream.
Great price (inc delivery)
Great communication & delivery time.
I will definately use again.
3 October 2026
Unprompted review
Reply from Coolshop
Thanks so much for the kind words! We're thrilled we could help you find what you needed and that everything arrived smoothly.
Best regards,
Coolshop Customer Care
Really quick delivery and cheap prices
Really quick delivery and the cheapest price for my product in Denmark! And a loyalty saving the next time I shop. What’s not to like!
2 October 2026
Reply from Coolshop
We love your enthusiasm! Thanks for spotting those great deals and for shopping with us — can't wait to see you next time. 💙
Best regards,
Coolshop Customer Care
Reply from Coolshop
Thank you so much for the lovely compliment! We're thrilled you're happy with us 💙
Best regards,
Coolshop Customer Care
defective product, poor after-sales service
I returned the JBL headphones over a month ago because one of them started malfunctioning for no apparent reason, yet I still haven't heard anything; how is such poor after-sales service possible?
30 September 2026
Unprompted review
Reply from Coolshop
Hi Renzo,
Thank you very much for your review.
We are very sorry to hear that you have not yet received a response regarding your complaint. It is of course not ideal that you haven't received an update, and we want to put that right!
When a product needs to be handled by an authorised repair centre, it can unfortunately take some time before the case is resolved and can be closed, but you should of course still receive an update.
Unfortunately, you haven't included your order number here, so I have reached out to you to request some details so I can look into your case.
We apologise for the inconvenience and look forward to hearing from you!
Kind regards,
Freya
Coolshop Support Team
The order process and shipping were…
The order process and shipping were fast. The product arrived intact, package was solid.
30 September 2026
Reply from Coolshop
Thanks so much for taking the time to share this! We're thrilled the whole experience went smoothly, from checkout to delivery.
Best regards,
Coolshop Customer Care
Good shopping experience
Fast shipping, reasonable pricing, good enough packaging. Would buy again.
9 September 2026
Reply from Coolshop
Thanks so much! We're thrilled everything hit the mark — from speed to pricing to packaging. Looking forward to your next order!
Best regards,
Coolshop Customer Care
Pre-Order
Your website explicitly states for PRE-ORDERS:
"We charge the money for the product when we ship it"
Based on this explicit quote, a customer rightfully expects a £0.00 upfront commitment, exactly how major UK retailers like Amazon, ShopTo, Smyths and Hit handle pre-orders without executing full-amount authorization checks.
However, your system attempts to initiate an immediate transaction request for the full product amount (£47.95) the moment a customer attempts to proceed.
Displaying text that promises you only charge when you ship while simultaneously triggering a full-value bank authorization check is deceptive and contradictory. If you are going to claim "zero upfront," why on earth does the website say zero while trying to take the full balance?
Please clarify exactly how your system handles a customer's money if they do choose to commit to a preorder:
If a customer proceeds, does this initial full-amount authorization hold get reversed back into their bank account automatically after a few days, only to be charged a second time on the actual dispatch day?
If the money is not fully reversed back and is instead continuously held or renewed, then why does your website explicitly claim that you do not charge until shipping?
You need to update your website text immediately to accurately reflect that a full financial hold is required upfront, rather than misleading consumers into believing no funds will be touched until the shipping date.
29 September 2026
Unprompted review
Reply from Coolshop
Hi Nino,
Thank you for your review.
We're very sorry if anything on our website has been misleading or confusing regarding payment and the reservation of funds when placing an order.
The way it works is that when you place a pre-order, we reserve the amount for 30 days. However, the money is not charged until we ship the item to you ahead of its release. The payment is taken when we ship, which is why we automatically send you an email if the reservation has expired, meaning more than 30 days have passed between your order and the shipment. We do not charge you until the item has been shipped. That said, we completely understand the confusion and why you raised the question.
We're sorry if we haven't been clear enough in our explanations or on our website. I hope my reply here makes things clearer.
We apologise for the inconvenience!
Kind regards,
Freya
Coolshop Support Team
Reply from Coolshop
Tak skal du have! Vi er rigtig glade for at høre, at både service og kvalitet har været op til forventning.
Med venlig hilsen
Coolshop Customer Care
Reply from Coolshop
Thanks so much for the kind feedback! We're thrilled the product met your expectations and that it arrived quickly.
Best regards,
Coolshop Customer Care
First time ordering fromExcellent service and smooth delivery Coolshop and…
First time ordering from Coolshop and it was a great experience. Even though the product was shipped internationally, it arrived super fast and in perfect condition. Clear communication throughout the process. Five stars!
27 September 2026
Reply from Coolshop
What a fantastic first impression — thank you! We're thrilled the international delivery was smooth and speedy, and we appreciate you taking the time to share such kind words.
Best regards,
Coolshop Customer Care
Reply from Coolshop
We're so glad to hear it! Thanks for choosing Coolshop. 💙
Best regards,
Coolshop Customer Care
Very competitive prices.
25 September 2026
Reply from Coolshop
Thanks for noticing! We work hard to keep our prices great without cutting corners on quality.
Best regards,
Coolshop Customer Care
Fast and best price that I can find and…
Fast and best price that I can find and delivered 👌
25 September 2026
Reply from Coolshop
Hi Michael,
Thank you so much for your great review! 😊
We’re happy to hear that you found a good price and that your order was delivered quickly!!
Best regards,
Coolshop Costumer Care
Best online shopping experience
How I wish I had discovered coolshop sooner. It's the best e-shop I have ordered from in my 3 decades of online shopping. By far.
23 September 2026
Reply from Coolshop
What a wonderful compliment — thank you so much! We're thrilled to have earned your trust and hope you'll keep coming back for all your shopping needs.
Best regards,
Coolshop Customer Care
Great experience as usual
Great as usual. Very good price, fast delivery, very secured packing which is much appreciated when ordering lego.
19 September 2026
Reply from Coolshop
Thanks so much for being a loyal customer! We love that your Lego arrived safe and sound, and we're thrilled the price and speed hit the mark. 💙
Best regards,
Coolshop Customer Care
Great Item and service as always
19 September 2026
Reply from Coolshop
Thanks for being such a loyal customer! We really appreciate your continued trust in us.
Best regards,
Coolshop Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.